On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We hope that all products can be shipped abroad. Non-limited products can only be purchased in the United States.
Quick delivery. Lots of product. Will be buying from you again.
I love it too much and it's a watch that impacts a lot when they see it on you, and it impresses a lot! I love it
Impressed with the speed of the website, excellent value for the money.
Easy process. Appreciate the ease. I noticed that the warranty information which should be two years from date of purchase is missing along with the Movado card.
This is a gift and therefore I am just getting around to handling the watch and noticed these items.
I ordered two Hamilton watches, all perfect.
I am a returning customer, and I will order more and more in future.
This is my second watch purchase from Ashfords and I am absolutely stoked. The choice of products and brands is excellent, the value is outstanding and the tracking of deliveries (to NZ in the bottom of the Pacific!) was accurate and super fast. I absolutely endorse your company for getting everything right and creating two fantastic buying experiences. Congratulations and many thanks Ashford!
I called and talked with Jacob. Very pleased get a real person on the phone. He was extremely helpful and informative. He gave me confidence to order. Thank you
Waste of time. Should have been told earlier. I have to resubmit the order. It was on a tight deadline for a birthday.
Found a nice Hamilton I was searching for at 1/3 price and larger case
Great prices, swift customer care, swift delivery, always great deal, real products
Always a pleasant experience. Still my favourite
Ashford is great. Great product record and I was so happy! Thanks!
Good quality for the money. I made many purchases,and was never disappointed.
I've bought watches and shades, and all items are of good quality.
Fast and great new watches at terrific prices from Ashford.
I have purchased about 8 watches here. Always quick delivery and amazing prices.
I ordered my sunglasses and received them. It didn't take long. The price was such a great deal
I recommend this Ashford site for luxury.This is my 5th time buying, never disappointed with decission.
Very good experience. You offer best customer service and prices on line
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We sincerely apologize for the issue you had with your order. We make every effort to notify our customers as soon as possible if there is an issue with the payment, and we truly regret if this caused any delays or inconvenience.
Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.