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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,809 reviews

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Rhode Island
1 review
0 helpful votes
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Sale Scam
September 23, 2025

I purchased a watch that was supposed to be on sale for Labor Day. Two weeks later the price went down $15. Thanks Ashford! 👎🏼

Date of experience: September 12, 2025
New York
1 review
0 helpful votes
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Love the discounts
September 22, 2025

Unfortunately my first and last purchase from them, the watch I bought didn't work

Date of experience: September 12, 2025
California
1 review
0 helpful votes
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Easy and convenient
September 22, 2025

The shopping experience was easy to navigate and completed my purchase quickly. Shipping took an adequate amount of time and arrived damage free. I would buy from Ashford again.

Date of experience: September 12, 2025
California
1 review
0 helpful votes
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Great Seller
September 22, 2025

Very easy to order and product delivered was as described.

Date of experience: September 12, 2025
Connecticut
1 review
0 helpful votes
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Too large for my face
September 22, 2025

I received the eyewear frames and they were very loose and large on my face. I returned them and have tracked them. They were received at your company and I am awaiting a refund.

Date of experience: September 12, 2025
Minnesota
1 review
0 helpful votes
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Great service!
September 22, 2025

Good selection. Quick shipping and arrived in perfect condition.

Date of experience: September 12, 2025
Portugal
1 review
0 helpful votes
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Lacoste Sunglasses
September 22, 2025

Quick, easy and safe! Bought from Europe, shipped from usa arrives in 3 days

Date of experience: September 12, 2025
Maryland
1 review
0 helpful votes
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The sunglasses I needed
September 22, 2025

Love my glasses! I lost my lucky brand glasses and was looking for an exact one! Thankfully ashford had them. I'm so happy! Plus, delivery was super fast, I received my order in 3 days.

Date of experience: September 12, 2025
Missouri
1 review
0 helpful votes
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Genuine late spade
September 22, 2025

Quality product. Fast shipping. Wish there was a free exchange option.

Date of experience: September 12, 2025
Colorado
3 reviews
0 helpful votes
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Great sellers, recommended
September 22, 2025
Updated review

Bought over 11 diff. Watches, all authentic, all better prices than others, quick delivery

Date of experience: September 12, 2025

Good prices good honesty sellers
July 5, 2025
Previous review

Always exactly what I ordered, have bought 15 diff. Watches, never had t

Date of experience: June 25, 2025
Arizona
1 review
0 helpful votes
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Never not satisfied. Always get quick service when ordering

Date of experience: August 31, 2025
Massachusetts
1 review
0 helpful votes
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Satisfied purchase
September 22, 2025
Updated review

Delivery was prompt and the item was as described.

Date of experience: September 12, 2025

Quality and affordable
April 29, 2025
Previous review

Delivery was prompt and packaging was very good. That is why why I'm purchasing again from this site.

Date of experience: April 19, 2025
Massachusetts
1 review
0 helpful votes
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Quality, beauty, great prie.
September 22, 2025

I was about to buy this watch at the Movado Company store and my firend found it on your web site much cheaper. It arrived quickly too.

Date of experience: September 12, 2025
California
1 review
0 helpful votes
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Great company
September 22, 2025

Im glad i found ashford, they had great quality options for fantastic prices!

Date of experience: September 12, 2025
Florida
1 review
0 helpful votes
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Awesome Movado watch
September 22, 2025

I am a many time repeat customer at Ashford for very good reasons. The selection, pricing and service are top notch. As Arnold would say... I will be bach :)

Date of experience: September 12, 2025
Virginia
1 review
0 helpful votes
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Not a great impression for my first purchase. Highly unlikely I will return... 😥

Date of experience: September 12, 2025
Argentina
1 review
0 helpful votes
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Excellent customer service!
September 21, 2025
Updated review

I had a stored credit which needed to be applied manually to my order. Jacob took care of it very quickly. Excellent service!

Date of experience: September 11, 2025

Everything great!
March 17, 2025
Previous review

Products just as described, great support, even if the courier has problems!

Date of experience: March 7, 2025
Massachusetts
1 review
0 helpful votes
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Great price & product.
September 21, 2025

Real brand at great price, the shipping was fast and no problem at all.

Date of experience: September 11, 2025
Connecticut
1 review
0 helpful votes
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Stellar
September 21, 2025

Everything came in perfect condition- love my new sunglasses, and at a great price!

Date of experience: September 10, 2025
Louisiana
1 review
0 helpful votes
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Great prices and delivery
September 20, 2025

The sunglasses were exactly what I needed and hoping for. Fantastic prices and delivery. Will purchase from Ashford again and recommend to my family and friends!

Date of experience: September 10, 2025