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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,814 reviews

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Poland
1 review
0 helpful votes
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What can I say—super fast delivery (just 2 days from the US to Poland) and professional customer service. Thank you!

Date of experience: August 26, 2025
Texas
1 review
0 helpful votes
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Arrived as described
September 19, 2025

Sunglasses arrived in factory packaging, inside of standard mailer.

Date of experience: September 9, 2025
Georgia
1 review
0 helpful votes
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Great
September 19, 2025

The site is very easy to navigate and even tells you discount codes.

Date of experience: September 9, 2025
Colorado
1 review
0 helpful votes
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Great Experience
September 18, 2025

Great experience, exactly what was ordered and it arrived quickly.

Date of experience: September 8, 2025
RU
1 review
0 helpful votes
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Payment
September 18, 2025
Updated review

Everything is fine, except for the payment, in order to choose paypal, I had to study the website for 2 weeks and understand how it is done, because they only offer a card and that's it.

Date of experience: September 8, 2025

Great
September 6, 2025
Previous review

Everything matches the description, the only thing that happens is that the watch comes with a dead battery or the films are removed.

Date of experience: August 27, 2025
Maryland
1 review
0 helpful votes
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Delivery and shipping was quick
September 18, 2025

Delivery and shipping was quick. The product was not as it appeared on the site which was disappointing

Date of experience: September 8, 2025
Michigan
1 review
0 helpful votes
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Smooth
September 18, 2025

The whole experience with Ashford has been easy and smooth. From the ordering process to the delivery they were to notch.

Date of experience: September 8, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Tom Ford Sunglasses
September 18, 2025

My experience was a fast delivery and an easy to navigate site. I didn't have a slight issue with the glasses I received but I fixed it myself.

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Pennsylvania
1 review
0 helpful votes
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Authentic sunglasses
September 17, 2025
Updated review

Purchased Maui Jim 9/2025, island eyes, grey lense sun glasses, authentic sunglasses top notch service, product & price.

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Easy to navigate & fantastic pricing
September 7, 2025
Previous review

Easy to navigate & fantastic pricing.

Date of experience: August 28, 2025
Poland
1 review
0 helpful votes
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Watch
September 17, 2025

Bardzo szybka dostawa, produkt oryginalny.

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Virginia
1 review
0 helpful votes
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Great online vendor
September 17, 2025

My watch was shipped the very next day and arrived a few days later.

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Thank you
September 17, 2025

Love that a can buy a new watch and don't have to pay a arm and leg

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Mexico
1 review
0 helpful votes
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Excelente
September 17, 2025
Updated review

Buena relación calidad precio son los originales ajustan muy bien y el material y diseño excelentes tiempos de entrega también muy bueno

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Pues hasta ahora muy facil abra que esperar a que llegue...
September 7, 2025
Previous review

Pues hasta ahora muy facil abra que esperar a que llegue el producto y calidar sus condiciones.

Date of experience: August 28, 2025
Kentucky
1 review
0 helpful votes
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Special Retailer
September 17, 2025
Updated review

They carry many beautiful items and the prices are great. They promptly shipped my order and im will certainly purchase from them again!

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Ashford app is very easy to use and I couldn't be happier...
September 4, 2025
Previous review

Ashford app is very easy to use and I couldn't be happier with my new Movado watch

Date of experience: August 25, 2025
Maryland
1 review
0 helpful votes
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So great price on an exceptional watch, marked down from $750 to $260. Had a 7% Summer sizzler coupon, and a new customer 8% off coupon code. They would not allow me to use the second code. Very upset by that and had planned to send the watch back. But the watch is so damned nice I had to keep it. In the end very pleased with the watch. A little sour on what I consider a shady business practice. If you are a first responder, particularly special ops or SWAT, Luminox is the way to go.

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Arizona
1 review
0 helpful votes
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Easy website and ordering experience.
September 17, 2025

The website is organized and easy to navigate and the watch was delivered quickly. The pricing, of course, was also excellent.

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Maryland
1 review
0 helpful votes
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Beautiful watch
September 17, 2025

Shopping at Ashford was a great experience. I was doubtful at first because I had never heard of them, but my watch came in quickly and I bought two more Movados after that.

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Connecticut
1 review
0 helpful votes
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Luminox Men's Watch XS. 3137
September 17, 2025

Nice watch at a great price with super fast shipping!

Date of experience: September 7, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

North Carolina
1 review
0 helpful votes
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Perfect experience
September 16, 2025
Updated review

My order was delivered quickly and the pricing was great. To my surprise the watches arrived already set. What a classy touch. I'll definitely shop with Ashford again.

Date of experience: September 6, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


When looking at a watch I just wish I could see other...
September 6, 2025
Previous review

When looking at a watch I just wish I could see other variants listed below

Date of experience: August 27, 2025
New Jersey
1 review
0 helpful votes
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Great purchase
September 16, 2025
Updated review

I received my order promptly the look and quality is stupendous!

Date of experience: September 6, 2025
Ashford W. Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Good a lot of good options
December 21, 2024
Previous review

Good a lot of good options

Date of experience: December 11, 2024