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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,365
quality
4,060
This company responds to reviews on average within 0 days

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North Dakota
1 review
4 helpful votes
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Great service from start to finish
September 1, 2016

Needed short notice tickets from USA to UK. Checked most major online sites for tickets. Asaptickets came up, needed to call. From the moment I was connected to Costas he worked hard to get me the best flights and price. I was soon contacted with options available. Costas found better connections at a good price considering it was last minute. Technical issues with my credit card meant payment was delayed, Costas and Asaptickets arranged to hold the tickets while payment was made (i felt they went above and beyond the call of duty. Great job guys!). Once all confirmed Costa called and went through the itinerary, asked if he could reserve seats.
All in all Costas and Asaptickets offered and provided a great service. Kept a great line of communication. I would highly recommend them based on my experience this summer!.

Date of experience: August 30, 2016
California
2 reviews
0 helpful votes
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Five star!
August 31, 2016

Excellent service! Very pleased with help received. I will definitely use this site again.

Date of experience: August 30, 2016
Wisconsin
1 review
0 helpful votes
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CHARM
August 30, 2016

My agent name is Charm. She was very professional, friendly and very helpful. She make sure that i get what i want. I am very satisfied. Thank you charm.

Date of experience: August 30, 2016
Florida
1 review
0 helpful votes
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First time user
August 29, 2016

Ticket agent "Nash" was diligent, professional and patient. The subsequent payment process was abysmal... after sensitive and probing questions (to the point I suspected a scam), my credit card was rejected. After an awful night of fretting I contacted the Customer Service office in San Francisco, and spoke to "Ella" who quite quickly and politely cleared this up and issued the ticket. ITN had attempted to charge me twice, so American Express denied it... but the 'conference callers' somehow were not aware that the first charge was processed and said I was over the credit limit! Horrible payment experience.

Date of experience: August 28, 2016
Candice J. — ASAP Tickets Rep
over a year old

Thank you for your review. We highly appreciate any feedback that might help us improve the service. ITN is an accredited IATA travel agency and we do not charge more than authorized on the payment form. Please accept our apologies for the created inconvenience. We do request a conference call with the bank if there is a third party paying for the tickets and try to make the process as easy as possible. Please, do not hesitate to let us know of your next travel planning as it would be a great opportunity for us to change your mind about our service.

With kind regards,
ITN Team

California
1 review
0 helpful votes
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Rep was very helpful
August 29, 2016

Sales rep was very knowledgeable and polite. The computer glitch did keep me way to long on the phone, but that can happen anytime so not a blame situation. I would recommend this company!

Date of experience: August 27, 2016
Illinois
1 review
0 helpful votes
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Couldn't have been easier!
August 29, 2016

Paddy was quick to find me perfect flights for a great rate.

Date of experience: August 27, 2016
Texas
1 review
0 helpful votes
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Customer Service
August 27, 2016

My representative was awesome. I specified to him what I needed and he made it happen. No long layovers and not a bad price for traveling internationally. Rocky was aggressive about getting me the best deal and I thank him for that.

TAb

Date of experience: August 26, 2016
Oklahoma
1 review
0 helpful votes
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Good service!
August 26, 2016

Freeman was my agent and answered all my questions. This is my third experience and everything was so fast

Date of experience: August 25, 2016
California
1 review
0 helpful votes
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Bliss go above and beyond on her excellent customer service sa phone...

Date of experience: August 24, 2016
Texas
1 review
0 helpful votes
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Five Stars for Tessa
August 25, 2016

When she sent my quote and itinerary, I had to do a back round check on ASAP to be sure of the legitimacy of the service. The rate was so low for traveling to the Philippines, I wondered was this a scam company. To my surprise I got rave reviews and booked with her as soon as she had called back. No other offers came close to beating the deal she had given. Sharing my experience with all my friends who are traveling.

Date of experience: August 24, 2016
California
1 review
0 helpful votes
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Dirk was outstanding! He was able to procure a very challenging reservation within 24 hours. He was patient, a great communicator, offered various solutions and worked diligently to make it happen. We cannot thank Dirk enough for his friendly, professional demeanor... and for getting the plane reservation to Italy as requested.

Date of experience: August 23, 2016
California
1 review
0 helpful votes
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Fast and efficient
August 22, 2016

Great service, very courteous and fast at finding best price, schedule and itinerary.

Date of experience: August 21, 2016
District of Columbia
1 review
0 helpful votes
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Amazing service
August 22, 2016

Truman was very helpful and knew exactly what I was looking for. He knows how to do business!

Date of experience: August 21, 2016
Texas
1 review
0 helpful votes
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Marshea
August 22, 2016

He was completely different than 3 other agents. They made me so angry. I was very hesitant to deal with this company again. He did a good job. Bless him!

Date of experience: August 20, 2016
Candice J. — ASAP Tickets Rep
over a year old

Thank you for your feedback. Our company is proud to have live agents working directly with the customers for a thorough and more personal approach. We understand that experiences may differ from person to person and are glad you found someone to suit your needs perfectly.

With kind regards,
ITN Team

Virginia
1 review
0 helpful votes
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Great
August 20, 2016

My experience was great!
Albus was very helpful with all my questions.
I will definitely be speaking to him again for all my future ticket purchases.

I recommend him!

Date of experience: August 18, 2016
California
1 review
0 helpful votes
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Great Customer Service
August 17, 2016

We had an unexpected death in our family and had to fly to Poland at the last minute.
Your customer service representative, Damian V. made an otherwise difficult trip very easy and he followed through on every detail.
He promptly returned phone calls, and was with us every step of the way!

Date of experience: August 16, 2016
Connecticut
3 reviews
5 helpful votes
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Will use for all travel now
August 16, 2016

I had been the most annoying customer to the agent. I wasn't able to confirm anything for a whole month. Prices and better flights were dwindling. Tina contacted me regularly to check my status. In the end she ended up getting a terrific flight, exactly as I had hoped and a very good price - considering the last minute booking.
I am definitely using this agent again! BTW I was very surprised to how terrific the experience had been. In the past these kinds of providers are horrible but Tina was able to change my opinion around.

Date of experience: August 16, 2016
Michigan
1 review
0 helpful votes
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Agent
August 16, 2016

The agent was exceptional. She worked with me on finding the flights I requested at a low price. She also followed through after the purchase to ensure I got the itinerary and understood the required documents needed to travel. Will definitely use them for future purchases.

Date of experience: August 15, 2016
Illinois
1 review
0 helpful votes
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Satisfaction
August 15, 2016

I'm very satisfied with my agent, Mr Navi P. Courteous and very helpful. Thanks so much..

Date of experience: August 14, 2016
GB
1 review
0 helpful votes
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Unbeatable prices!
August 14, 2016

Quick, professional service that beat all other advertised Internet prices. Twice in one month!

Date of experience: August 14, 2016