ASAP TicketsReviews 8,845

On the 12th of May 2019, I bought a round ticket from Asap for May 30-June 3rd 2019: MSP-BHX, UK. No ticket was issued. The morning following which was less than 12 hours, I asked my ticket agent: Rosario D, that I want my return to be June 4th 2019 in June 3rd. No e-ticket was issued which should be no problem change the date anyway.
As I submitted my payment information my bank card was billed immediately. My bank paid them without asking for verification. So they told me that I need to field another payment for before the chang can go through. I refused to do so because my bank already paid them. They drilled me and then came up with another game plan that my bank card need to be verified. I asked them that they do not verify after billing. You should have verified my account before you billed my card. There must be something they are up to. They called me more than 23 times today May 17 2019. I did not answer them. At about 6 pm today (a man called me and said that he is the supervisor at Asapticket. He said to me my bank asked them to verify my card. I called my bank and they said that they didn't require verification. That they have paid them and there is no need for verification. I told the man I refuse to verify my card because I don't know what he is up to. The supervisor said he is cancelling my ticket sale and that my full refund will be in my account in five business days.

Asapticket is a fraudulent company.
Please do NOT carry out any business transactions with this company. They will steal your card info.

Stay Away from this comany.
Do NOT buy tickets from them.
Ok.

We purchased 2 tickets for my wife and I from ASAPTickets to travel to Singapore this coming September. My travel agent Ludo had been very helpful from start to finish. The problem started when I realized we got my wife's middle name wrong, probably just a minor spelling error. I contacted Ludo again and he said he'd try to ask Singapore Airlines for a change without incurring any charges.

A few days later, out of the blue, I received an email from another ASAP person by the name of Galahad who said we would have to cancel my wife's ticket and buy new one then apply for a waiver for a refund of her original ticket. I asked him whether it's their policy or Singapore Airlines' and he responded by saying it's Singapore Airlines'. What they didn't know was that I already in contact with Singapore Airlines and I was told to have ASAP as my travel agency to update my wife's name without any charges.

So, basically, Galahad of ASAP had lied to me to try to get me to pay more money. Consequently, when I forwarded the email from Singapore Airlines to Galahad, he knew I caught his lie so he stopped responding. At the same time, I checked back with Ludo for any updates and suddenly, his tone changed and he repeated the same thing as Galahad. Basically, he stated that no changes allowed and just consider my wife's ticket is lost. I am waiting to see what ITN has to say about this. I already notified Singapore Airlines about ASAP/ITN agents lied to your customers. I am more than willing to update this review to reflect any positive outcome stemming from ITN responses.

As in the title, I am always pleased with service and prices. Ryan was very efficient in his finding a good price. However, I had talked with another agent earlier who gave me a price over $100 more than my final price with Ryan. I am now reading negative reviews about the dishonesty of the company practices, and I am very concerned. I have recommended ASAP to many people and am now wondering if that is a mistake! The world needs honest companies, one that can be counted on to do the right things. Integrity is key! Examine your business practices ASAP or you risk losing business!