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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+259
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,366
quality
4,069
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Jersey
2 reviews
2 helpful votes
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Poor after-service
September 6, 2019

An agent named Zlatan C handled my family's request for four tickets to Munich. He was initially responsive and helpful, and found the tickets I needed at a reasonable price.

However, that's when the service ended. He had promised to help me ensure that my family would be seated together by contacting the airline himself. I followed up several times, and he finally responded once with "Don't worry, it will be taken care of" - but it never was. Months passed. When I said I'd had enough, that I would take care of it myself (something I was always happy to do if he had just told me he couldn't do it) and that I would be posting a review of his service, he finally responded immediately.

I don't think one can judge customer service on how the agent does when he/she wants a sale. The key is how professional they are with after-service. Zlatan and ASAP Tickets were extremely poor in that respect.

Daniel

Date of experience: September 6, 2019
Candice J. — ASAP Tickets Rep
over a year old

Thank you for the review. Your feedback has been forwarded to Zlatan's supervisor for investigation. Please send us your booking details as well at [email protected] for a thorough examination.

Texas
2 reviews
0 helpful votes
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Penelope is Precious
September 8, 2019

Penelope was very prompt with her service and replies. So far, everything has gone smoothly... hopefully, the flight will also be smooth!

Date of experience: September 6, 2019
Virginia
1 review
0 helpful votes
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This was by far the greatest experience I've had talking to Aisle, my personal travel expert. She was very patient with me and very accommodating, ensuring my travel preferences were met which includes budget fare. Kudos to this awesome person! Will definitely recommend to friends.

Date of experience: September 4, 2019
California
1 review
8 helpful votes
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It's been more than 20 years since the last time I was in the Philippines. So purchasing a ticket 2 weeks before our plan departure is very stressful. However, ASAPtickets was very helpful. Artemis was a great help!
I am very impressed with his professionalism, patience and great customer service. I really want to give him some tip but he had to go home before I was able to finalized our plan. Before he went home, he reserved an iterenary for us and email it to me
He deserved to e recognize with his job well done. Langley helped us to finalized our transaction. He was very kind and patient as well. There was a change of dates on our vacation plan. Langley was able to get us the same price for what Artemis originally book for us. Thank you for helping us getting a reasonable price for our ticket. It's been a great experience working with you. Definitely refer you to friends and family!

Date of experience: September 3, 2019
Canada
1 review
0 helpful votes
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Fast and reliable service
September 5, 2019

I was satisfied with fast and reliable services offered by one of ASAP Ticket's Agent named Vinta and she was so respectful and adept in looking for broader options for the best welfare of the client.

Date of experience: September 3, 2019
California
1 review
0 helpful votes
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Excellent
September 5, 2019

Sales representative was attentive on all my Q&A, the travel Agent name Symphony, was very pleasant and detailed on my travel itinerary.

Date of experience: September 3, 2019
Florida
1 review
0 helpful votes
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This is the first time to book an international flight thru phone and on line the travel agent Zamora is very helpful and courteous and patience we all the details and needs that i personally ask for. Would i book again my future flight with them... Absolutely and highly recommend... Thank you very much...

Date of experience: September 2, 2019
Charles A.
California
1 review
0 helpful votes
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Slim is Superb
September 2, 2019

Slim Is Loving, relaxed, courteous, fun-loving, quick, persistent, energetic, calm, a happy go lucky fellow, who I enjoy being with. Thank YOU Slim !!!

Date of experience: September 1, 2019
California
1 review
0 helpful votes
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Outstanding
August 30, 2019

Bliss is very professional and very knowledgeable of her subject... she didn't hang up until she found what we're asking her... she's very helpful

Date of experience: August 28, 2019
GB
1 review
0 helpful votes
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Brilliant
August 30, 2019

Excellent service by Fox. Mainly after sales service was brilliantly explained. Good rates for my travel tickets.

Date of experience: August 28, 2019
California
1 review
0 helpful votes
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Exceptional
August 30, 2019

He is very humble, friendly and approachable person, that's why I always refer Kayne as travel agent to my friends and relatives.

Date of experience: August 28, 2019
Canada
1 review
0 helpful votes
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Polite, competent, nice and excellent customer service. Thank you Hades for your assistance and will contact you again for our next trip. Have a wonderful day!

Date of experience: August 27, 2019
Washington
1 review
0 helpful votes
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*****Excellent *****
August 23, 2019

Monty - Was very efficient in respect how he was able to provide me good route at good price. Monty have a knowledge in his industries, Customer Support Oriented, with drive to take care his customers.
I recommend Monty as a excellent asset for his company, delivering integrity, professionalism and not hesitating to go extra miles for his customers.
God Bless Monty.

Date of experience: August 22, 2019
Arkansas
1 review
1 helpful vote
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I will recommend Barkley, my agent anytime.He is personable and honest most of all Hes got good P. R.

Date of experience: August 21, 2019
California
1 review
0 helpful votes
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Dacumos was way above and beyond customers' expectations! Excellent customer service and thinks about his customers' convenience before anything else!

Date of experience: August 20, 2019
Canada
1 review
0 helpful votes
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Great
August 20, 2019

The agent is very helpfull and very friendly, he even check the very cheapest but very convinient flight for us, his trying his best to look for a cheapest yet convinient flight for our desired date. Rica is the best agent i've ever talked to so far.

Date of experience: August 19, 2019
California
1 review
0 helpful votes
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Excellent
August 19, 2019

Cleo was very professional and provided me with, excellent customer service and help me to find a better deal that exceed my expectations. Thank you Cleo for your patience.

Date of experience: August 18, 2019
Illinois
1 review
0 helpful votes
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This is the worst airplane ticket company ever they made me wait one night at the hotel the next day my flight was canceled I had to go all around to get to jfk the wors company and the agent couldn't do nothing for me her name is mercury agents name really disappoint

Date of experience: August 15, 2019
Canada
1 review
55 helpful votes
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Professional
August 14, 2019

I found your agency on Facebook ads and you were rated the highest by most of my friends in my friends list... and the rest is history. I find your travel agent (Framel) very accommodating, friendly and helpful in so many ways and going above and beyond her work. She's an amazing person.
Framel is very professional and always available. She gave me great information and was open and honest. She was not tiring to tell me anything but gave me great advice. I really enjoyed working with Framel and we spoke many times today and she was very helpful in all the question asks of her and even gave me tips for my travel or in me next trip. I have passed Framel's name and contact information to a lot of my friends. I can say enough about how professional and friendly Framel is. All the best and keep up the good work. Thank you for your help and I really do appreciate it

Date of experience: August 13, 2019
Idaho
1 review
0 helpful votes
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Thank you Ishi for your patience while looking around for cheap flights for me. I will surely refer you to my friends and family. Thank you for providing all my needs.

Date of experience: August 12, 2019