ASAP TicketsReviews 8,738

By the time my vacation was approved at work the airbnb I was going to rent in the UK was booked for the first 3 days I was planning to be there. The ASAP Tickets agent who helped me book my flights from Oregon, USA to Bristol, UK and back (Doug) was very patient and helped me book flights to a few European cities on the way to my final destination to enjoy a taste of Europe during those 3 days that I couldn't be at the airbnb. He worked with our travel dates and interests and gave me several possible iteneraries to choose from to customize my trip. He was also knowledgeable about the region and suggested a few interesting things to see along a train trip from Frankfurt to Brussels which was not part of the trip that he was trying to help me book tickets for. What started out as me searching the internet to find some way to fix a honeymoon trip that the castle in the United Kingdom was booked by someone else for a quarter of our trip due to communication errors with the AirBnB site owner, turned into an exciting trip to several European countries with several romantic stops along a train ride from country to country before spending the final 5 days at a castle in the UK. Thank you Doug! Now, if only the weather will also be that helpful during the trip later this summer. 2020

To whom this may concern: I purchased a ticket through ASAP from Cancun to Malaga, Spain for a reasonable cost through travel agent Orlando from Sri Lanka. Orlando did a spectacular job of getting me two first class seats on the front and back end of my multi-city trip (Cancun-Miami-London-Malaga) to Spain with a return (Malaga-Madrid-Miami-Tampa) scheduled for the 19th of May. However over the course of the past 3 weeks I have been watching the Coronavirus upend every aspect of the worlds economy with sickness and death and the loss of loved ones. I have been on the fence about going to Spain because the virus keeps blowing up, so I asked ASAP if there was something we could do to avoid penalties and save the ticket for a future date and they said no because Spain isn't considered a high risk country at the moment. Over the past few days the CDC recommends that seniors over 60 (I'm 64 in June) to stay home and off of aircraft and out of malls and crowds, especially those with type 2 diabetes and heart condition. ASAP's customer service representative "Ella" stated: "Please note that the decision to travel or not always belongs to the passenger"... Of course I get that, but what's disconcerting is ASAP's unwillingness to take everything happening in world at the moment (at no fault of my own) and the advice of every country's health officials and allow me the option of going back to Florida and saving the rest of the ticket until this thing blows over.

Belal the agent was unbelievably helpful and friendly. He was thorough and knew his work very well. He was so quick to response to my requests and appears well mannered when talking to people. I used to have one company to purchase my tickets for long years, but after talking to your agent and the way he service me and got me the best deal, defiantly I am switching to ASAP tickets because of the agent and the great prices your company offers. Thank you for a great company and having an employee like Belal!

I usually book all of my travel on line by myself but when traveling with a group and needing certain routes, Found it necessary to use a travel agent. Samba was very helpful and persistent. It took a lot of time to finally reach the best flight and after it was all booked, I received a phone all that one of the flights had already changed. She was able to get it all straightened out and had to stay way beyond her shift to get it finished. You have to be careful when checking out that you don't agree to all of the extra charges that they would like you to pay. I am looking forward to a safe and enjoyable trip.