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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,366
quality
4,069
This company responds to reviews on average within 0 days

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Germany
1 review
0 helpful votes
Follow Tibebu U.
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So bad experience. Charged when i changed my flight day by one day in less than 15 hrs
While i paid already and have a travel care service

Date of experience: December 8, 2021
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129701
Please email this ID at [email protected]

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

California
1 review
0 helpful votes
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Orville, my agent
December 8, 2021

Pleasing! The agent Orville helped a lot and went out of his way to help me. Excellent and very good agent

Date of experience: December 8, 2021
California
1 review
0 helpful votes
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Short fused round trip
December 8, 2021

Soprano was my travel assistant and he worked with me diligently to find a trip that could meet my needs. Great job by him, he earned his pay finding me flights and getting me booked! Thanks!

Date of experience: December 8, 2021
Canada
1 review
0 helpful votes
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Great Service
December 8, 2021

My experience with ASAP was wonderful! Eunice was so helpful because I was very anxious about getting a flight very quickly as my husband was having unexpected surgery in Canada and I was in Florida at the time. When I arrived at the Fort Lauderdale airport, everything went so smoothly. I requested a window or aisle seat and I got a window seat. I would highly recommend ASAP for ticket purchasing.

Date of experience: December 7, 2021
Tennessee
1 review
0 helpful votes
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Customer service
December 8, 2021

I was really satisfied with my agent he was extremely helpful he went above and beyond for me and I really want him thanks russel

Date of experience: December 7, 2021
Canada
2 reviews
0 helpful votes
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Always the best deals!
December 7, 2021

This agency delivers time and time again. I have used them several times without a hitch!

Date of experience: December 7, 2021
California
1 review
0 helpful votes
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The only place I buy my tickets
December 7, 2021

I'm 63 years old and I have traveled extensively. I've tried many different companies, once I found ASAP I've never used anybody else.

Date of experience: December 7, 2021
Illinois
1 review
0 helpful votes
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Sry professional and knowledgeable
December 7, 2021

He did his best to make sure I book the tickets with asap

Date of experience: December 7, 2021
Washington
1 review
0 helpful votes
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Great service
December 7, 2021

Smooth transaction. Great service with very helpful agent

Date of experience: December 7, 2021
Texas
1 review
0 helpful votes
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My experience was good am happy with they way she taking to me.

Date of experience: December 6, 2021
Pennsylvania
1 review
0 helpful votes
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Very helpfull staff
December 6, 2021

When I call Ohana the fist time the ticket was so expensive and she promise me whe she find the good price she will call me and she did

Date of experience: December 6, 2021
California
1 review
0 helpful votes
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Tell it as it is
December 6, 2021

The rep is amazing. The decision to buy a ticket was based on the fact that i could get a window seat. I was told it was going to be the case!
After paying is when i was told that he needed to put in a request with the airline and it all depended on their decision.
Putting that aside, the process was easy, Mas was very articulate and kept me posted on everything. I would still recommend your company to others.

Date of experience: December 6, 2021
Minnesota
1 review
0 helpful votes
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5
December 6, 2021

Very good with customer service and care about customer.

Date of experience: December 5, 2021
Romania
1 review
0 helpful votes
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Service at a Distance
December 5, 2021

Although it was a weekend, Mr Lazer gave complete, courteous attention to my request. As always he was able to find me the appropriate tickets at a competitive price.

Date of experience: December 5, 2021
District of Columbia
1 review
0 helpful votes
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Amazing Agent!
December 5, 2021

I have dealt with so many online agents booking tickets and they have been absolutely horrible. Ezekeil the agent I spoke too for almost 2.5 hours was absolutely amazing and extremely patient and super friendly. I have never had such amazing customer service he went above and beyond to get me a flight. I can't express how thankful I am to this amazing person for being so patient with me. I never felt he was rushing me in me deciding what trip time I wanted and I appreciate so much. My agent, Ezekiel was amazing and so attentive and I couldn't be more grateful. Thank you so much! I had a great experience

Date of experience: December 4, 2021
Florida
1 review
0 helpful votes
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Excellent service
December 3, 2021

I am very happy to have had such a knowledgeable and friendly person like Dvontay assisting me with my travel plans.

Date of experience: December 3, 2021
Kentucky
1 review
0 helpful votes
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Disappointed
January 2, 2022

Nearly 2 hours working with Edcel for a ticket-his computer wouldn't work Transfered to Conchita and completed the transaction. Was given a confirmation number and itinerary and told that tickets would follow. No tickets called 10+ times no answer. Finally Demi explained that my ticket had been canceled. Consequently I paid almost $400 more for a less desirable flight. Absolutely heartbreaking for me.
I will say that all 3 employees were very nice to work with but for some reason I will never know I got totally screwed by asap and I will never use this service again I will also spread the word!

Date of experience: December 3, 2021
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129473
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Thank you in advance.

California
3 reviews
0 helpful votes
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Pedro was fantastic!
December 3, 2021

Pedro was very considerate- took his time to offer me varied options. Pedro called back when he said he would & I now have a direct line to him so I didn't have to work with others who weren't as thoughtful & didn't understand my needs

Date of experience: December 3, 2021
Florida
1 review
0 helpful votes
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Excelente
December 3, 2021

Recomendados, Muchas gracias Belisario por tu paciencia y trabajo

Date of experience: December 3, 2021
North Carolina
1 review
0 helpful votes
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Realizing that ASAP has contracts with the airlines, and that United ultimately has to give the refund, it is beyond comprehension that I had to give 250$ to ASAP to start the process of a refund from my trip that dates back to 2019. I would think that ASAP would refund the 1200$+ dollars to its customers and duke it out with United for a refund to keep customers happy. Too much to ask for. Now I cant even get ASAP to respond to a request for an update on the refund. I ask every week, and nothing. What do I do?

Date of experience: December 3, 2021
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129471
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Thank you in advance.