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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,366
quality
4,069
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Excellent service
February 2, 2022

It was excellent customer service and provided detailed information

Date of experience: February 2, 2022
Louisiana
1 review
0 helpful votes
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Im pleased
February 2, 2022

Very helpful and will call her again when i need it thank you

Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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Eric Top Notch!
February 1, 2022

Eric was so accommodating pleasant and worked hard to find me the best flight.

Eric made it all so easy that I'll definitely use them again.

Date of experience: February 1, 2022
Illinois
1 review
0 helpful votes
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Excellent
February 1, 2022

He was very patient with me. I called him back quite a few times but he kept the same positive composure. He explained everything to detail and made sure I was satisfied with the service. I would highly recommend Yanis

Date of experience: February 1, 2022
Canada
1 review
0 helpful votes
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TORI THE GREAT
February 1, 2022

Tori is very accommodating, helpful and patient. She keeps on track of the cheapest rate that I could get.

Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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Superb performance by gerald
February 1, 2022

Gerald was polite, helpful, called back several times, was patient, and overall did an excellent job.

Date of experience: February 1, 2022
Texas
1 review
0 helpful votes
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Happy First time customer
February 1, 2022

My agent was helpful and attentive to what I needed. It was an easy process and I had a successful trip. Thank you ASAP tickets

Date of experience: February 1, 2022
Canada
1 review
0 helpful votes
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Amazing service
February 1, 2022

Hugh was really helpful. Nice experience and perfect service.

Date of experience: February 1, 2022
Canada
2 reviews
2 helpful votes
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You can trust and book with ASAP
February 1, 2022

Superb customer service, the agent was pleasant-understanding-polite-understand my need-well trained, thank you

Date of experience: February 1, 2022
California
1 review
0 helpful votes
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Two Thumbs up for ASAP Tickets
January 31, 2022

Agent is very patient, very accommodating & knowledgeable.

Date of experience: January 31, 2022
New Jersey
1 review
0 helpful votes
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1/30/2022
Asaptickets agent cancel my booking (confirmation# MBVK7Y) without asking me and book (confirmation# T5RPD8) me on a flight leaving in next 12 hours for no reason. May be so they can make more money in rebooking. Even after spending more than 15 hours with asaptickets for three days, no one able to resolve the ticket issue. Agents ask for the tip and they are good only if they get a good tip from the customers.
2/28/2022
After spending 100s of hours on phone and tens of emails, finally asaptickets agreed it was their agent's mistake and will pay the partial refund. Asaptickets took almost two weeks to re-issue the tickets (X8B9C0) with the dates I had asked for. And by then the price difference was almost 10 times more than what it should be if done at my first call. I had to pay almost the double the price of tickets as a fare difference because of the agents and customer service rep inefficiency. I have provided the call logs of 100s of calls and email chain to the customer service to get the partial refund (I should get full refund as it was their mistake).

Date of experience: January 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 139457
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Illinois
1 review
0 helpful votes
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Worse experience
March 2, 2022

This is not a good company to buy a ticket from. They've got so many different companies with different names under the same ASAP company as a decoy. They can't even come to the aid of their own agents when customers are not happy with them. I will never recommend them to anyone

Date of experience: January 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 139453
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Nevada
1 review
0 helpful votes
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Excellent
January 31, 2022

Excellent peachy is very knowledgeable and accommodating.

Date of experience: January 30, 2022
North Carolina
1 review
0 helpful votes
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Booking
January 31, 2022

Alister helped me out with the booking. He's easy to talk to.

Date of experience: January 30, 2022
Washington
1 review
0 helpful votes
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Mr. Basco tries to explain the most recent flight option, and he helps with the selection of the flight suitable for my travel. Thank you

Date of experience: January 30, 2022
California
1 review
0 helpful votes
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Customer is helpful
January 30, 2022

It was so great and so friendly to talk to. She so nice. She really find a way to satisfied me to find a schedule that i like.

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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Tickets ti Philippines
January 29, 2022

I am satisfied with my agent, Rocky J, he rocks! He was very helpful in the processing of our tickets…thank you…will use ASAPtickets again next time

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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Easy
January 29, 2022

Atral is very accommodating and not pushy at all. I have tried other agents from a different company that they would pressure you in booking a flight right away.

Date of experience: January 29, 2022
Georgia
1 review
0 helpful votes
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Thanks
January 29, 2022

Great Cutomer service, he was very attentive and professional; I will be doing business with him in the near future.

Date of experience: January 29, 2022
New York
1 review
0 helpful votes
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Wonderful
January 29, 2022

Excellent and professional agent to deal.
Keep up the good work.

Date of experience: January 28, 2022