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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,366
quality
4,069
This company responds to reviews on average within 0 days

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New York
1 review
0 helpful votes
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Great job
February 10, 2022

Helpful and patient. Very patient will recommend to anyone who wants to travel

Date of experience: February 9, 2022
South Carolina
1 review
0 helpful votes
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Liz
February 10, 2022

I wanted an International ticket and the agent I got had so much patience. He checked for lay-over options, difference in time zones,
Answered every question I had. Vey polite. Hopefully my journey goes as well.

Date of experience: February 9, 2022
Sierra Leone
1 review
0 helpful votes
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5 stars
February 9, 2022

Good experience i had with my agent by trying to help me to rebuck my flight back to the United state of America

Date of experience: February 9, 2022
California
1 review
0 helpful votes
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Awesome!
February 9, 2022

Working with Roxette was the best experience, she was so patient to gave us the best price that we can afford and the dates that we can accomodate, she really worked on our comfort, we will surely recommend her to our family and friends.

Date of experience: February 9, 2022
South Carolina
1 review
0 helpful votes
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Booking
February 9, 2022

Nivea was very professional and courteous. He explained every step and made the experience pleasant.

Date of experience: February 9, 2022
Missouri
1 review
0 helpful votes
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Amazing
February 9, 2022

Excellent service pierre was very helpful with getting me the flights i needed.

Date of experience: February 8, 2022
New York
1 review
0 helpful votes
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Excellent customer service
February 9, 2022

The associate was really helpful and was able to find the best deal for my flight. Satisfied happy customer here.

Date of experience: February 8, 2022
Connecticut
1 review
0 helpful votes
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Ruru Always Helpful!
February 9, 2022

Ruru did her job well once again and found me round trip tickets for my vacation. Thank you for pleasant and professional service!

Date of experience: February 8, 2022
California
1 review
0 helpful votes
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No responsibility, no regards
March 11, 2022

I have taken my ticket with ASAP agency from San Francisco to Istanbul. They offered me a care package which meant to be able to change my ticket if I needed at any time. This actually happened and I needed to change my ticket. The ASAP agency didn't act with responsibility which caused me to stay in Istanbul more days and finally I had to buy my own new ticket to come back to U.S. Still they haven't resolve the issue and have had poor communication.

Date of experience: February 8, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 141203
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Michigan
1 review
0 helpful votes
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Great!
February 9, 2022

Sales person, Elger was very helpful in meeting my travelling needs. I would definitely recommend this agency.

Date of experience: February 8, 2022
Pennsylvania
1 review
0 helpful votes
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My experience was just great. I was really excited about the fast service and the commitment of the agent.

Date of experience: February 8, 2022
Canada
1 review
0 helpful votes
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Customer Care Department
March 11, 2022

They're efficient when rebooking a flight. Has the lowest price among all the ticket companies I know.

Date of experience: February 8, 2022
Candice J. — ASAP Tickets Rep
over a year old

Appreciate the kind words!

California
1 review
0 helpful votes
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Communication
February 8, 2022

1. Phone calls were hard to conduct.
2. Had to pay almost $1,000 more since my ticket with Turkish that I approved wasn't issued on time, and thus, was lost!

Date of experience: February 8, 2022
California
1 review
0 helpful votes
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Excellent
February 8, 2022

Harry was very gentleman. He direct to me step by step.
He was very patient and explain very detail

Date of experience: February 8, 2022
South Carolina
1 review
0 helpful votes
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Atención excelente
February 8, 2022

El vendedor da confianza y presta toda su ayuda para satisfacer requerimientos de un cliente con toda amabilidad. Gracias Rosalba

Date of experience: February 8, 2022
Arizona
1 review
0 helpful votes
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Backside Sticker Shock
March 10, 2022

I was extremely satisfied with Sullivan's support in finding my husband and I just what we wanted for our flights, both for times and dates. He was patient and seem to try his hardest. During the process of research, I was very clear that I wanted the seat assignments INCLUDED with the price of the flight (after all shouldn't a seat be included in a plane ticket!). Without hesitation, I was assured by Sullivan that this was included, but seats could not be selected until after we paid for the flight. And so, satisfied with the flights and prices, we complied. After the money changed hands, we were BLINDSIDED & SHOCKED to learn that we still had to pay for the seat selection... to the tune of $300.00 for the cheep seats (on top of the thousands we'd already spent)! Was he ignorant or manipulative? Is training lacking at ASAP? If he was unsure, why not do the research before making us that promise? We are repeat customers and have recommended ASAP to family and friends, but now we have our doubts as to our loyalty.

Date of experience: February 8, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 141199
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Massachusetts
1 review
0 helpful votes
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Mr
February 8, 2022

He provided great service and he was very patient to find the best price for me.

Date of experience: February 8, 2022
Georgia
1 review
0 helpful votes
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Very insistent
March 10, 2022

I had made a reservation for three travelers, after being on the phone for over an hours, and couldn't get a confirmation. I was told that he/she call me back shortly, after about an hour with no conformation I called and wanted to cancel the reservation, I was told I couldn't cancel, he said that he would get a supervisor, the supervisor said that the representative that I had spoke to a hour earlier was off that day. I never did get a confirmation, and I don't know if the reservation was canceled. I used saap years ago with no problems, but never again

Date of experience: February 8, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 140917
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Philippines
1 review
0 helpful votes
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Good service
February 8, 2022

Very friendly costumer service and the person(Wyo) that i did my booking was very helpful and very resourceful

Date of experience: February 7, 2022
Missouri
1 review
0 helpful votes
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Good Service
February 7, 2022

Prompt attention and a very professional agent. Agent listened and found me a very cost savings deal.

Date of experience: February 7, 2022