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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,366
quality
4,069
This company responds to reviews on average within 0 days

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Pennsylvania
1 review
0 helpful votes
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Travel Reservation Review
February 11, 2022

Glen S. Provided excellent service! The help he provided is making dealing with ASAP and traveling a pleasure.
If he is an example of the efficiency of all agents with ASAP, ASAP is a very fortunate company.

Date of experience: February 11, 2022
Oregon
1 review
0 helpful votes
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Great Service with ASAP
February 11, 2022

Thank you Kate for your great service in securing round trip tickets to Cebu and answering all our questions promptly. We will use ASAP on our next trip.

Date of experience: February 11, 2022
District of Columbia
1 review
0 helpful votes
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Julieta
February 11, 2022

Gracias eres una gran persona desde noviembre a estado en contacto conmigo hasta que hiciera dinero en el trabajo

Date of experience: February 11, 2022
New York
1 review
0 helpful votes
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Im so satisfied with my asap agent.her name is Salem. She follow up and explained all the details.

Date of experience: February 11, 2022
Virginia
1 review
0 helpful votes
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Good
February 11, 2022

Patient and is providing good deals and explaining clearly

Date of experience: February 11, 2022
Florida
1 review
0 helpful votes
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Ticket booking
February 11, 2022

I had some time deciding and finalizing my dates to find some cheaper fare and shorter trip time to the Philippines. Thanks to Agent Howie for his patience and assistance.

Date of experience: February 10, 2022
Georgia
1 review
0 helpful votes
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Great Customer Service
February 11, 2022

Mr. Abbott was very professional, knowledgeable, friendly, courteous and efficient. If I had a business I would hire him.

Date of experience: February 10, 2022
Arkansas
1 review
0 helpful votes
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Easy
February 11, 2022

No problems at all. Did everything online and did not have to give out my card information over the phone.

Date of experience: February 10, 2022
Canada
1 review
0 helpful votes
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EXCELLENT SERVICE
February 11, 2022

Mr. Caspian was patiently amazing, very professional & polite & tried his hardest to give me & my husband the very best possible price, the most convenient flight schedule based on our specific requests & needs. Mr. Ward, the Supervisor was very professionally detailed & very accommodating.
We are grateful! We will continue doing business w/ASAPTICKETS in the future most especially we will call & give our business to Mr. Caspian
Thank you so kindly.

Date of experience: February 10, 2022
Idaho
1 review
0 helpful votes
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Refund Hassle
March 13, 2022

I used ASAP Tickets when I purchased airline tickets to the Philippines for my wife and myself. They had good prices and the agent who assisted me was very cordial. The problem came when Philippine Airlines cancelled our departure date. I was given the choice of departing two weeks later or requesting a refund. A later departure date wouldn't work for us so I requested a refund. That's when my opinion of ASAP began to change. I spent over three weeks dealing with over eight different agents trying to get my refund. Each one would pass me to another. I wasn't getting anywhere. I watched many YouTube videos of other people facing the same problem in trying to get a refund from ASAP. After my frustration hit its limit, I filed a complaint thru the U.S. Department of Transportation DOT. Eight days after filing the complaint, I received an email from DOT saying they forwarded my complaint to both Philippine Airlines and ASAP Tickets. That same day I was contacted by both companies saying they were contacted by DOT and that my refund was in process. The refund was credited back to my credit card the next day! If you are due a refund, be persistent, don't give up. File a complaint thru the DOT if need be.

Date of experience: February 10, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 141669
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Nevada
1 review
0 helpful votes
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Customer ServiceReview.
February 11, 2022

Exodus was patient and courteous. He presented itinerary and prices thoroughly. Great presentation and offered protection plan.

Date of experience: February 10, 2022
South Carolina
1 review
0 helpful votes
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Great Customer Service
February 11, 2022

Customer service Bailey is very helpful and patient in answering all questions. She is very helpful and able to provide clear details. Great Customer service.

Date of experience: February 10, 2022
Philippines
1 review
0 helpful votes
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Thanks to Agent carlisle for making it easy. Awesome & Great service from you.

Date of experience: February 10, 2022
New Jersey
1 review
0 helpful votes
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Patient and knowledgable
February 10, 2022

Eagle was very helpful with booking our trip. We have secured the tickets and will be sure to write another review when our trip is completed.

Date of experience: February 10, 2022
Virginia
1 review
0 helpful votes
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Excellent
February 10, 2022

Friendly, cheerful and she's knowledgeable and informative.

Date of experience: February 10, 2022
California
1 review
0 helpful votes
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Not a good company
March 12, 2022

Don't use them, not only is there flight not cheaper than other airlines but they don't care about the customers. Having an issue with them even if you purchase extra ticket fee so you can get a refund without any issues

Date of experience: February 10, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 141471
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you

Canada
1 review
0 helpful votes
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Excellent
February 10, 2022

Madelyn did an amazing job in booking our tickets at a very affordable prices on the dates we planned to travel. Thanks for the wonderful job.

Date of experience: February 9, 2022
New York
1 review
0 helpful votes
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Great job
February 10, 2022

Helpful and patient. Very patient will recommend to anyone who wants to travel

Date of experience: February 9, 2022
South Carolina
1 review
0 helpful votes
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Liz
February 10, 2022

I wanted an International ticket and the agent I got had so much patience. He checked for lay-over options, difference in time zones,
Answered every question I had. Vey polite. Hopefully my journey goes as well.

Date of experience: February 9, 2022
Sierra Leone
1 review
0 helpful votes
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5 stars
February 9, 2022

Good experience i had with my agent by trying to help me to rebuck my flight back to the United state of America

Date of experience: February 9, 2022