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ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...
ASAP Tickets has a rating of 4.8 stars from 8,737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.
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She is indeed a good asset to the company. Very diligent, patient and kind. Thank you Mona! So nice dealing with you. Looking forward for more travel transactions with you …
The experience was good and I will always come back
I got to have Ms Pam helping me book a flight to Algeria. Ms Pam was very helpful, professional and patient. I am very happy with my experience.
From the moment that I inquired about tickets, I was contacted by Madalyn who took my details. She found the flights that I was looking for (but could not find online) at a cost that was acceptable.
This was my 1st experience with ASAP and will be the 1st place that I go to in the future.
Well done.
Thank you for an excellent service. Spike was very prompt & helpful in making take right decision.
Noreen is amazing she went above and beyond what I expected I will be using her for every time I fly. So professional and helpful
Worked with Kate, who sent me the initial quote. Then worked with Godfrey who modified by booking at my request and walked me though the ticketing prcess that was very smooth. I got a price that was lower than any of the online travel sites.
No customer support. They don't pick up the phone or not give a callback. When you ask supervisor or manager contact, or they refuse to provide.
I have booked my ticket from Canada to India. Unfortunately, due to COVID-19, I can't be able to travel. So I ask for a refund. They said we can't; if you want credit, you have to pay 300$ after a 1 to 3 hr argument. I had no choice to save my 1978$ (Ticket price). So I paid 300$. After a couple of months, I got an email from the airline company (Air Canada) they refunded the money. I tried to call ASAP ticket my rep. But as usual not respond I sent an email. After a couple of days, I got an email saying no refund was approved for your ticket. I said OK, but I want to book another ticket to use that credit. So I ask whether you can provide me with a ticket. They said that they were looking into it. They just wasted my time nine days. After they came back and told me that you have to pay 700$ to get new tickets by using the old ticket. When I check the price, only that was too low, about 1600$ to 1700$. So I refused. I argued nothing was mentioned when they made me pay 300$.
Still, I'm trying to call them no response. Always someone picks up the phone and say your agent is not available.
From that time till today, I m trying to reach them. And trying to get my money or another ticket. NO HELP AT ALL. I TRIED. THIS IS A KIND OF MANTEL HARASSMENT WITH CUSTOMERS. AIRLINE WILL NOT HELP YOU
** I'm hiding my identity because I haven't gotten resolved my ticket yet not refunded or not another ticket. **
Written by
Tired Customer
Agent has a very good customer service. He helped us till we purchased the ticket.
Aros was patient and took the time to not only answer our questions but also made follow ups as needed. We sincerely THANK HIM
I would highly recommend that you NEVER you asaptickets.com. They will lie to you. Very hard to work with and very, very unprofessional. My wife and I caught them in a lie and we had proof and yet nothing was done and we where taken advantage of. We have been traveling for over 25 years and have never been so wronged like we was from asaptickets.com. Please use any other travel agency but do not use asaptickets.com. Nothing will ever change if we as consumers don't to something about it.
Please, please do not use asaptickets.com, if you do don't be surprised that you can and will be taken advantage of. Good Luck
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 142163
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you
Excellent experience with Theresa.
Well understandable. Thanks so much Theresa.
Paul has helped us several times to book our Europe flights.
Ran away with my ticket money. I was given lots of promises to deliver the ticket, but they're all plain lies.
Don't trust these agents: Framel, Beryl, Maynard and Odette.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 142161
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you
Dont book any tickets from asap tickets as they dont care for their customer after i getting paid to them. Zero seevice, no communication and just fake promises on booking. They just give u complaint number and without reason they just send automated same emails and No results at all. No exchange no refunds just only fake promises when u book with them. Never ever book from them,, better to go with local agents or airline firm by online.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 142159
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you
Answer: Thank you for your question. An email confirmation with the e-ticket will follow shortly, if it hasn't already. Be sure to check your spam folder. For any additional information, please do not hesitate to contact your personal travel agent or our Customer Service department. Thank you.
Answer: We are accredited by ARC/IATA, but not by CLIA, and we do not currently sell cruises. Our main activity are discounted air fares. Thank you.
Answer: To get a quote please email us at [email protected] or call one of our travel experts at 650 263 1714. We are open 24/7 so feel free to contact us anytime. Thank you!
Answer: Yes, the price quoted is the price to be paid. Additional perks may be available for purchase on the credit card authorization form, but they require the customer's input to be charged and activated.


Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 142459
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you