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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,366
quality
4,069
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

New York
1 review
4 helpful votes
Follow Avi E.
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Overpriced and unprofessional
September 18, 2022

I booked a flight through ASAP with American Airlines and they quoted me a price which was $700 above the original ticket price which I verified on the AA website with my booking number. When I requested a full receipt with the breakdown of costs I was completely ignored. The agent Yanis was completely unprofessional and after talking with me about taking drugs, proceeded to completely ignore me when I needed help with changing my outgoing flight plans. STAY AWAY!

Date of experience: August 19, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 183659
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

Illinois
1 review
0 helpful votes
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Vacation using Asap travel
August 19, 2022

Very happy dealing with a knowledgeable agent Tyra. She made me decide to book my travel to Manila quickly knowing I got an excellent deal

Date of experience: August 19, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

California
1 review
0 helpful votes
Follow Marilyn N.
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Kind and compassionate about their customers satisfaction. Very friendly and quick service. Also they are accurate

Date of experience: August 19, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

California
1 review
0 helpful votes
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Kenshi is number 1
August 19, 2022

I will not book with anyone but Kenshi. He is kind, funny, genuine, patient, caring, and great to talk to. He deserves a HUGE RAISE! I book with ASAP because of Kenshi. Thank you Kenshi for your amazing service. I appreciate you always!

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you so much for giving us 5 stars. You made our day!

Florida
1 review
0 helpful votes
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Sorry I ever
September 18, 2022

ASAP made us wait 4 months for a refund, rotated us between 4 or 5 agents, and asked for the same information 5 times.

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 183657
Please email this ID at [email protected]

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Virginia
1 review
0 helpful votes
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Awesome
August 19, 2022

Awesome. The agent was awesome very very very very very very awesome

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

Mississippi
1 review
0 helpful votes
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A SATISFIED TRAVELER
August 18, 2022

I found the agent Mr Lopez very patient, courteous, prompt, helpful and efficient. Makes life simple for travelers who have so many options to choose from that they get confused.

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We’re here to serve you anytime.

Texas
2 reviews
0 helpful votes
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I have been searching on the Internet for many days for a very complicated upcoming trip that included Africa, the USA, and South America. I did my best but I did not succeed to find the right tickets at the right place and at the right times. An ASAP agent named Tanya listened very carefully and took down my request and she went to work and found just the right combination of factors that made this trip a tremendous purchase value and an extremely rewarding adventure. It's always good people that make any organization successful thank you TANYA.

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Massachusetts
1 review
0 helpful votes
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Disappointed
September 17, 2022

They were unable to process our payments, so booked directly with the airlines got better price than ASAP and our luggage and seats included.
Disappointed that ASAP could not allow us to pre select our seats and luggage fees.
Won't be using ASAP in the future

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 183655
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

Michigan
1 review
0 helpful votes
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Professional, fair, considered.
August 18, 2022

I received professional, kind, fairness, respectful service. Finding the right flights, at the right price and premium insurance, all were helpful…great.
All transactions were done effectively and efficiently.
Thank you

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We’re here to serve you anytime.

Georgia
1 review
0 helpful votes
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Flight change
August 18, 2022

I appreciate the phone call and email to let us know about our upcoming flight change.

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thanks a lot for your kind words and for sharing your 5-star review!

Washington
1 review
0 helpful votes
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I feel comfortable asking questions. Via email I have some questions for the luggage, and Tymur answered my questions and also he added more informations that I could be known in 24-48 hrs before departure.

Date of experience: August 18, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for being our customer and leaving us a wonderful 5-star review.

Massachusetts
1 review
0 helpful votes
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Ticket is very expensive but is very wonderful and patient

Date of experience: August 17, 2022
Candice J. — ASAP Tickets Rep
over a year old

We’re grateful that you took the time to leave us a review. Thanks a lot!

Canada
1 review
0 helpful votes
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Reschedule dept
September 17, 2022

I called and emailed to reschedule my flight since last week but I'm glad that someone assisted me on this matter now after 1 week of waiting. And also, while on hold on the phone I can hear lots of different voices loud enough can hardly hear the agent speaking.

Date of experience: August 17, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 183329
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

Illinois
1 review
0 helpful votes
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Very good
August 18, 2022

I am pleased with the help of Stephan, the information was clear and perfect English. Thank you Stephan

Date of experience: August 17, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

Florida
1 review
0 helpful votes
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Best representative
August 17, 2022

She was very helpful all the way from beginning to ending D was the best. Thank you

Date of experience: August 17, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We value your feedback and can’t wait to assist you again.

California
1 review
0 helpful votes
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We booked our flight in with ANA and UA with asap, SFO to MNL, that time, passenger need to have 48 hours Negative PCR results which my othe half didnt come out until boarding, despite we were in the aiport. We were told to call our agent since we book through 3rd party ASAP and they ANA, cannot able to do anything. Months after we were calling them to re book the flights, We were shock to know that the booking prioce is more expensive than the amount we originally purchased the ticket due to, rebooking fees, penalty that they were saying. Its look like they intended to overprice the amount for you ypu to porfit the ticket. I would recomended this ticketing agency.

Date of experience: August 17, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 183327
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

California
1 review
0 helpful votes
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Razor rock
August 17, 2022

Razor helped me every step of the way to make my travel satisfactory. He patiently looked for the best deals for me. He is very courteous, respectful and honest.

Date of experience: August 17, 2022
Candice J. — ASAP Tickets Rep
over a year old

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Minnesota
1 review
0 helpful votes
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Customer service
August 17, 2022

It was great. Good service and assistance where needed

Date of experience: August 17, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

Canada
1 review
0 helpful votes
Follow Elaine Grace C.
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They gave us good offers, explained well and look a suit flights for us

Date of experience: August 16, 2022
Candice J. — ASAP Tickets Rep
over a year old

We really appreciate you sharing your review of our service. Thank you!