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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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The trip was smooth. Icelandair has some older planes in their fleet and we got on one for the first leg. It still had a cigarette ashtray in the bathroom! Accordingly the seat ergonomics were not as we had hoped. But overall this was a positive experience.
When i called, I did not expect much, but the agent far exceeded my expectations. She explained all options, cancelation fees, held my reservation without pressuring me. Booked on a good flight at a great price. When I called about luggage, she explained all the details, dimensions. When I called to enquire about wifi service, I not only got an answer right away, I got a follow up email. Keep it up. 💯
Dear Daisy K.,
Thank you for taking the time to share your experience with us—and for the fantastic 5-star review! We’re thrilled to hear that our agent exceeded your expectations and provided clear, pressure-free guidance throughout your booking process.
From explaining cancellation policies to assisting with luggage details and even following up on your Wi-Fi inquiry, it’s wonderful to know that every step of your journey was handled with care and attention. Your kind words are a true encouragement to our team.
We’re committed to delivering this level of service every time, and feedback like yours reminds us why we do what we do. Thanks again for your trust and support. We look forward to assisting you on your next trip!
Sincerely Yours,
ARANGRANT Team
All agents work with diligence and professionalism... as personally I needed to extend my stay in europe the agents again worked very close with me and provided all the information and prepared a further plan for my return home... thank you for your grant service
Dear Semida O.,
Thank you so much for your thoughtful 5-star review. We're truly grateful for your kind words and delighted to hear that our team was able to support your extended stay in Europe with diligence and professionalism.
It’s always our goal to provide seamless, personalized assistance—especially when travel plans evolve. We're glad we could work closely with you to prepare a smooth return journey and ensure you had all the information you needed.
Your appreciation means a great deal to us. We look forward to assisting you again in the future and wish you continued safe and enjoyable travels.
Sincerely Yours,
ARANGRANT Team
I was hesitant to look for my airline ticket outside of the normal airline companies but AranGrant and a couple of other Business Class agencies received positive reviews so I contacted three of them. Aran Grant responded almost immediately, another agency a day later and the third never responded. After communicating with the two remaining agencies, AranGrant offered the better service. Dino, my travel agent with AranGrant was extremely helpful and worked with me over a few days to get the class of ticket I needed as well as helping me stay within my budget. We had a few emails back and forth covering all of the options and were able to come up with a ticket that would work for me. He also followed up with me after the purchase to see if I had any further questions. Would definitely work with them again and recommend their services. 0
Dear Fran W.,
Thank you so much for taking the time to share your experience with us. We're truly grateful for your kind words and thrilled to hear that our quick response, clear communication, and personalized support made a difference in your booking process.
We understand that choosing a travel agency outside of traditional airline channels can feel uncertain, and we're honored that you placed your trust in us. It’s wonderful to know that Dino was able to assist you thoroughly—from exploring options to staying within your budget—and that the follow-up helped ensure everything went smoothly.
Your recommendation means a great deal to us, and we look forward to assisting you again whenever you're ready to plan your next journey.
Sincerely Yours,
ARANGRANT Team
Excellent service; she was very patient with my slowness on the computer. She made sure that everything was completed as I requested
Dear Valued Customer,
Thank you so much for your generous 5-star review. We're truly glad to hear that our agent provided excellent service and showed such patience and care throughout your booking process.
We understand that technology can sometimes feel overwhelming, and we're proud to have team members who take the time to ensure every detail is handled just the way our customers need. Your appreciation means a great deal to us, and we’ll be sure to pass along your kind words to her.
If there's anything more we can assist you with, please don't hesitate to reach out. We’re always here to help.
Sincerely Yours,
ARANGRANT Team
My agents were most helpful, when I didn't have the information they called back when stated. Completed my reservation and all is well. Now for the flight (not until October)
Dear Margaret S.,
Thank you for taking the time to share your experience. We're so pleased to hear that our agents were able to assist you promptly and professionally, even when details were still pending.
It’s always our goal to make the reservation process smooth and reassuring, and we're glad everything was completed to your satisfaction.
We’ll be thinking of you as October approaches—wishing you a seamless and enjoyable journey when the time comes!
Sincerely Yours,
ARANGRANT Team
From the first contact with Arangrant they were completely professional and delivered a great product. I will definitely be using their service again.
Dear Steven t.,
Thank you for your generous review. We're truly pleased to hear that your experience with Arangrant was marked by professionalism and quality from the very beginning.
Delivering a great product and earning your trust is exactly what we strive for, and it means a lot to know we’ve met that mark.
We’re excited to continue supporting your future travel needs and look forward to working with you again.
Sincerely Yours,
ARANGRANT Team
I spent my entire vacation worrying about having a return flight when I booked everything and was told it was confirmed and had ticket and seat numbers WEEKS AGO. Here I am towards the end of my trip only 2 days left until i HAVE to be home for work and I still do not have a return flight. And no one is even getting back to me anymore. Just sending me generic AI responses. This is a terrible experience and unless I get my flight immediately, I will unleash hell on this company and imbarrass Arangrant accross all platforms.
Updated response on September 16,2025
Dear Farshad S.,
Thank you for taking the time to share your feedback with us.
Please accept our sincere apologies for the distress and inconvenience this situation has caused—especially during what should have been a relaxing vacation.
Although the process took longer than anticipated, we’re thankful that—through the persistence and expertise of our service team—the flight was successfully reinstated, allowing you to complete your journey as planned.
This would not have been possible without the dedicated efforts of our service team and their close coordination with the airline.
We also want to sincerely thank you for your patience and understanding throughout this unexpected situation.
Sincerely Yours,
ARANGRANT Team
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Initial response on September 05,2025
Dear Farshad S.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The team researches options for travel and presents several ideas. Changes by the airlines are immediately communicated with options. We have been very pleased with the Aran Grant team.
Dear James K.,
Thank you for your generous feedback! We're thrilled to hear that our team’s research and proactive communication made your travel planning smooth and reassuring.
Your satisfaction means a great deal to us, and we’re grateful for the opportunity to assist with your journey.
We look forward to helping you again whenever your plans take flight.
Sincerely Yours,
ARANGRANT Team
Gordon was very good about booking our trip. Afterword I needed help with wheelchairs and made the request through your Customer Service portal. Customer Service said it was done. Of course I won't know that until I get back from our trip, but assuming it was properly done it was a very simple and easy experience and I'm very happy with it so far.
Dear Valued Customer,
Thank you so much for your 5-star review! We're delighted to hear that Gordon provided excellent support with your booking, and that your experience with our Customer Service portal was smooth and straightforward.
We appreciate your note about the wheelchair assistance request, and we’re confident that everything has been properly arranged for your journey. Should anything need attention upon your return, please don’t hesitate to reach out—we’re here to help.
Wishing you a safe and comfortable trip, and we look forward to welcoming you back soon.
Sincerely Yours,
ARANGRANT Team
MY agent went above and beyond to make sure I received a good product/at a price. But it was I that found the best flight option on the airlines I wanted... My agent kept referring me to airlines I did not want
Dear Valued Customer,
Thank you for your 4-star feedback! We're glad your agent went the extra mile to secure a great deal.
We also appreciate your note about airline preferences—your input helps us improve how we tailor recommendations. Looking forward to assisting you again with your next trip.
Sincerely Yours,
ARANGRANT Team
The agent I worked with, Jenna, was very receptive to my needs, showed flexibility and responded perfectly to my changing plans. The tickets transferred well onto my individual apps (Lufthansa and United) and everything worked perfectly. I was skeptical at first but I am convinced now. Thank you!
Dear Wolfgang D.,
Thank you so much for your thoughtful review. We're delighted to hear that Jenna was receptive to your needs and able to respond flexibly to your changing plans.
It’s wonderful to know that your tickets transferred smoothly to your Lufthansa and United apps and that everything worked perfectly.
We truly appreciate your openness in sharing your initial skepticism—it means a lot that we were able to earn your trust.
Your satisfaction is exactly what we strive for, and your feedback encourages us to keep delivering seamless, personalized service.
Sincerely Yours,
ARANGRANT Team
Good pricing when you purchase but it's almost impossible to make changes and get reasonable credit back.
Updated response on September 16,2025
Dear Alice K.,
Thank you for taking the time to share your feedback with us.
Upon review, we confirm that our service team assisted you in accordance with the fare rules set by the airline. As a travel agency, we are bound by the restrictions and policies imposed by the airline, and we must adhere to these guidelines in all cases.
We understand that the solution provided may not have met your expectations, and we sincerely appreciate your patience throughout the process.
Your feedback is important to us, and we truly appreciate your understanding.
Sincerely Yours,
ARANGRANT Team
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Initial response on September 04,2025
Dear Alice K.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Patricia was so attentive and patient with me I felt very special each time I spoke with her I will be recommending others to reach out to her for travel arrangements. We will be taking the trip mid-October I plan on giving you further f feedback after the trip. Again, top rating to Patricia. Please note I spoke with Patricia several time on and around Aug 21,2025 and my comment refer to ean and every time I spoke with her.
Dear Valued Customer,
Thank you so much for your heartfelt review and 5-star rating. We're absolutely delighted to hear that Patricia made you feel valued and supported throughout your interactions.
Your kind words about her attentiveness and patience mean a great deal to us, and we’ll be sure to pass along your praise—especially noting your conversations around August 21,2025. It’s wonderful to know that you’ll be recommending her to others for their travel arrangements.
We’re honored to be part of your upcoming trip in mid-October, and we look forward to hearing your feedback once you’ve returned.
Sincerely Yours,
ARANGRANT Team
We got caught up in the Air Canada labour dispute mess and had to find new flights. Olivia was very helpful and professional.
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I had not heard of this company so after ordering the tickets, I waited a day and then checked the airline flight. Our name appeared. We were good.
I have worked with Ackerley a number of times to secure my flights, and they have consistently been very very helpful; I really recommend working with Ackerley at Arangrant!
Cody is the best. He is very helpful, responsive and polite. He has helped me find the best rates. There is no pressure to sell me anything. I have referred a few of my friends to him and all were happy with his services.
This is the second time I dealt with Arangrant and Cordelia was very helpful in finding the best rate for our flight.
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Dear David J.,
Thank you for sharing your experience with us—and for the 5-star review! We’re glad to hear your trip went smoothly and that, overall, it was a positive experience.
Your note about the aircraft’s age and seat ergonomics is appreciated; feedback like yours helps us better understand what travelers encounter and how we can continue improving. It’s always our goal to ensure comfort and clarity throughout the journey, and we’re grateful you took the time to reflect on both the highlights and the quirks.
We hope to welcome you again soon for another great travel experience.
Sincerely Yours,
ARANGRANT Team