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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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They had one price and we thought we had booked the tickets. Then the next day it was more expensive and turns out the tickets had not been booked
One of your staff, Ozioma was fantastic. She took care of all my questions, explored all the options with me. More importatnly, I felt no pressure in making my decision.
Once I purchased my ticket I cant get anyone to help me with the seat confirmation. Very poor way to treat your customers.
Patricia was very pleasent in making the reservation. Not in control but I had a very hectic experience during this trip. The customer service from Arangrant was not very helpful while I was away from home in a different country.
Olivia went out of her way in helping us to book our flights to Australia. I will definitely use them for my future international travel.
Very nice and very professional, easy and quick, thanks for Hope, agent, she is very nice and gave lots of patience,
These folks are your low cost travel finders. They can get you the est prices by far on flights overseas. Easy to work with, responsive and willing to go the extra mile.
They cancelled our outgoing international flight literally hours before we were to fly out and catch our Mediterranean cruise. On the phone for 17 hours! No help! Had to request a cancellation and rebook ourselves. Worst customer service. No compensation offered. Had to spend over $1,000 to rebook. This was not our fault. The flight was not cancelled. Will never use them and will warn everyone and anyone about them. They should have rebooked us with no extra charge!
Several times, they offered me a booking
I paid, and waited for ticket issuance
I was assured - multiple times - issuance was imminent and ticket was never issued
I lost other opportunities due to reliance on them
Updated response on September 04,2025
Dear Steven M.,
Thank you for your feedback and for bringing this to our attention.
Upon review, we understand you were in contact with our sales team regarding a flight booking. While several options were explored, delays caused by vendor response times and shifting availability unfortunately impacted the ticketing process.
Throughout the process, our sales agent remained committed to assisting you and provided ongoing reassurance. However, we acknowledge that the absence of a timely confirmation ultimately resulted in the cancellation of your request, and for that, we sincerely apologize.
While some factors were beyond our control, we take your experience seriously. It is our commitment to continuously improve our ability to issue tickets promptly and efficiently, regardless of external challenges.
Your feedback is truly appreciated—it helps us enhance the quality of service we strive to deliver.
Sincerely Yours,
ARANGRANT Team
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Initial response on September 02,2025
Dear Steven M.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously.
We have forwarded your feedback to our relevant team for further review, and we are currently looking into the matter. We will provide you with an update as soon as we have more information.
Your patience and understanding in this regard are greatly appreciated.
Sincerely Yours,
ARANGRANT Team
Several times i called with questions, was told it would be "escalated" and no one called back with answers. Simple questions--had to figure it out myself. There is no value-added by your company. Just another useless middleman.
Updated response on September 04,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We'd love to help your case; however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility of further addressing your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on August 12,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Long haul flight was delayed. Airline showed a revised connection flight (done by the airline, not AranGrant). When we went to check in, they say the booking was not legitimate because the ticket was booked by an agency. When I called AranGrant I waited for over 15 minutes to get the first person, who could not help, sent me to a second AranGrant call line, waited again for probably 10 minutes, who then after taking the info again and failing to help, referred me to the "scheduling department". I called them, and they promised to call back. They never did. Meanwhile I missed the connection and had to pay full fare for my own one way tickets.
Dear tomas t.,
Thank you for your positive rating—we truly appreciate your time and acknowledgment.
We did notice that your accompanying review may suggest an inconvenience during your experience. To ensure we fully understand and address any concerns, we’re currently cross-checking the details with the relevant team.
Your feedback is important to us, and we want to make sure it’s accurately reflected and appropriately followed up.
Sincerely Yours,
ARANGRANT Team
I booked 2 flight tickets to India through Arangrant and Jade made the whole experience very easy and smooth. She was quite patient in answering all my questions and helping me look through the available itineraries, which helped me make my choice. Will return again for booking flights in the future. Thank you Jade!
Dear Sri L.,
Thank you for sharing your experience with us! We're so pleased to hear that booking your flights to India was smooth and hassle-free.
Jade will be thrilled to know that her patience and support made a positive impact as you explored your options. We truly appreciate your trust in us and your kind words.
It means a lot to know you plan to return for future bookings—we’ll be ready to assist whenever you need us.
Sincerely Yours,
ARANGRANT Team
Very responsive and helpful first experience. Then, when Iberia Airlines (Booo!) cancelled 2 flights, I found my representative to be helpful and flexible. He "heard" my suggestions, and endeavored & succeeded in making acceptable changes...
Dear Michael G.,
Thank you for sharing your experience with us—and for the 5-star rating! We're so glad your first interaction was smooth and helpful, and even more so that your representative was able to support you through the unexpected flight cancellations.
We understand how frustrating airline changes can be, and it’s great to hear that your suggestions were heard and that we could find a solution that worked for you.
Your flexibility and trust made all the difference, and we’re grateful for the opportunity to assist.
Sincerely Yours,
ARANGRANT Team
Tras emitir los billetes les contacté para consultar sobre la selección de asientos y rápidamente se encargaron de responder y de reservar los asientos que habíamos seleccionado!
Dear JOSE LUIS M.,
Thank you so much for your 5-star review! We're thrilled to hear that our team was able to assist you promptly with your seat selection and ensure everything was arranged just as you requested.
Your satisfaction means a lot to us, and we're glad we could make your travel planning smooth and stress-free. If there's anything else we can help with, don't hesitate to reach out—we're always here for you.
Wishing you a fantastic journey!
Sincerely Yours,
ARANGRANT Team
We had to cancel our trip due to my wife having a lump found on her body before I trip to Italy. We bought travel insurance and sent in a letter from the Doctor and the clinic confirming this. This company was very difficult to deal with and wanted to keep over $1430. 00 for themselves while getting out air travel refunded after I called the airlines and this company! Horrible customer service and I recommend doing business directly with the airlines. My wife had her tumor removed and doing great! Shes a Doctor and I work in the medical world so it's not about the money. It's about the principle! Leadin Learned! Beware
Happy to have my reservations booked through Arangrant. The team member was informative and helped with the bookings.
Dear Valued Customer,
Thank you for your 5-star review! We're delighted to hear that you were happy with your reservations and that our team member provided informative and helpful support throughout the booking process.
We truly appreciate your trust in Arangrant, and it’s wonderful to know that your experience was smooth and satisfying.
Should you need any assistance with future travel plans, we’ll be here and ready to help.
Sincerely Yours,
ARANGRANT Team
Had to pay $1,600 to move my departure date on top of the $4,600 i paid for the ticket. My wife got her ticket from a travel agent and only paid $500 to move her departure date up. Go with a travel agent, you save money.
I got a great price for my international flight. Joel was excellent. He understood what I was looking for and delivered. I have already recommended Joel and Arangrant to a number of my friends.
Dear Sharon t.,
Thank you so much for sharing your fantastic 5-star review. We're thrilled to hear that Joel was able to understand your travel needs and secure such a great price for your international flight.
It means a lot to us that you’ve already recommended both the agent and Arangrant to your friends—word of mouth is the highest compliment we could receive. We'll be sure to pass along your kind words to the agent and team.
We look forward to helping you and your friends with future travel plans!
Sincerely Yours,
ARANGRANT Team
IF I could give 0 star, I would. Not worthwhile providing feedback. Will never use your service again.
Updated response on December 11,2025
Dear Who C.,
Thank you for sharing your feedback and for bringing this matter to our attention.
We'd love to help your case; however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on August 02,2025
Dear Who C.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The flight I originally booked to Europe was cancelled by the airline. Arangrant kept me updated with every development and with the re-booking to other flights. I very much appreciate the personal concierge service offered by Arangrant. This is first class personal service with a travel agent one can actually speak to... not just an anonymous website. I highly recommend using the services of Arangrant to book business class travel at reduced cost.
Dear Patricia H.,
Thank you for your kind words and generous 5-star rating! We truly appreciate you taking the time to share your experience.
We're sorry your original flight was cancelled, but we’re delighted to hear that Arangrant was able to keep you informed and assist with rebooking every step of the way.
We're especially glad that our concierge-style service made a difference, and that you felt supported by a real travel consultant rather than an automated website. Providing thoughtful, personalized care is at the heart of what we do, and your feedback reminds us why that matters.
We’re honored by your recommendation and look forward to assisting you again with your next business class journey—at the best value possible!
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Updated response on September 19,2025
Dear Lynn G.,
Thank you for your feedback and for bringing this to our attention.
Upon reviewing your case, we understand a system error occurred during your seating request, which unintentionally affected your booking. While this was never our intention, we sincerely regret the inconvenience caused.
Our team secured an alternative flight at no extra cost, though we understand it didn’t meet your travel preferences and you chose to rebook independently, resulting in a fare difference.
To support you, we absorbed the penalties and processed a full refund of your original ticket. As a gesture of goodwill, we’re also offering travel vouchers, which are fully transferable for future bookings.
Once again, we thank you for your understanding.
Sincerely Yours,
ARANGARNT Team
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Initial response on September 02,2025
Dear Lynn G.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously.
We have forwarded your feedback to our relevant team for further review, and we are currently looking into the matter. We will provide you with an update as soon as we have more information.
Your patience and understanding in this regard are greatly appreciated.
Sincerely Yours,
ARANGRANT Team