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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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Agent did good job on flights, but I was overcharged by a few hundred dollars and their administration was unresponsive in settling the issue. (I was charged more on my credit card than the bookings total.) This reduces the likelihood of using Arragrant in future.
I don't remember seeing anything saying my fare was not refundable or exchangeable. They told me that when I tried to change the flights yet no one ever showed me when I agreed to that.
Updated response on July 17,2025
Dear Nancy C.,
Thank you for sharing your experience with us.
Upon reviewing the details, we were able to confirm that our sales agent verbally communicated the fare restrictions at the time of booking.
Additionally, as part of the booking process, these conditions were outlined in the Terms of Use, which were agreed upon to complete the reservation. For your reference, you can access the full Terms of Use via this link: https://arangrant.com/en-us/terms-of-use/ under Ticketing Policies.
We understand that such matters can be frustrating and appreciate your bringing this to our attention. Your feedback is important to us, and we remain committed to ensuring transparency and clarity in our service.
We truly value your feedback.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear Nancy C.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
There's been a very strong rapport over the phone but when it comes to further communication via email things got a bit slow
Updated response on July 30,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We'd love to help your case; however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility of further addressing your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The agent would take days to return calls and in some cases, they never did. Once the reservation is booked- paid for - they don't care what happens after. I spent a lot of time on the phone trying to get asistance with booking seats and have questions answered.
Updated response on September 20,2025
Dear chano t.,
Thank you for sharing your feedback and bringing this to our attention.
We’ve reviewed the interaction history and found that our team responded promptly to your inquiries and also attempted to reach you by phone. Unfortunately, it appears those calls were unsuccessful, possibly due to timing or availability.
We understand how frustrating it can be when you're seeking assistance and feel you're not being heard, and we're sorry for any inconvenience this may have caused. Please know that our commitment to service doesn’t end once a reservation is confirmed.
Should you require any further assistance, we are always here to assist.
Sincerely Yours,
ARANGRANT Team
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Initial response on June 06,2025
Dear chano t.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
I was disputing a charge for seat assignments for my clients and thru the perserverance of a great agent at Arangrant, I finally received the refund.
Dear Sondra A.,
Thank you for sharing your experience and for your wonderful review! We’re delighted to hear that our agent's perseverance helped resolve your dispute and secure your refund.
Providing dedicated and efficient service is something we take great pride in, and we’re thrilled that our team could support you through the process. Your positive feedback means a lot to us, and we truly appreciate your trust in our agency.
We look forward to assisting you and your clients with future bookings and ensuring every experience is seamless and stress-free.
Sincerely Yours,
ARANGRANT Team
Purchased a round-trip business class ticket from Florida to London. Initial purchase was fine. But after a few days sightseeing in London, I ended up being taken by rescue to St. Thomas Hospital where I stayed for 12 days. When I realized I was not going to be able to make my scheduled return flight I called and was told they could reschedule it, but they had to reschedule it then. I couldn't call back later. I needed to reschedule for a date at that time. So I did, for several days later at a cost of an additional $1875! Over half of my original round-trip ticket cost. I was apparently sicker than I realized and the hospital would not let me leave then so I had no choice but to reschedule one more time, which I did at an additional cost of 600+ dollars. I feel like I was way overcharged and given no consideration for something that was completely out of my control. I won't be using Arangrant or kayak again… I'll go back to booking directly with the airlines.
Updated on July 05,2025
Dear Carolyn C.,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing your experience to our attention.
Upon review, we confirm that our service team assisted you in accordance with the fare rules set by the airline. As a travel agency, we are bound by the restrictions and policies imposed by the airline, and we must adhere to these guidelines in all cases.
We understand that the solution provided may not have met your expectations, and we sincerely appreciate your patience throughout the process. Although we’re unable to adjust the charges retroactively, please know that your concerns have been genuinely noted.
Feedback like yours plays a vital role in helping us identify areas where we can improve, particularly in supporting our customers during exceptional circumstances.
We value your understanding and hope to serve you better in the future.
Sincerely Yours,
ARANGRANT Team
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Initial response on June 04,2025
Dear Carolyn C.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
I had a great trip. The ANA flight from Seattle to Haneda was only outdone by the flight from
Narita to San Francisco. ANA is the way to go, I'm glad I spent a little extra because I got a lot more.
Dear Thomas M.,
Thank you for sharing your fantastic travel experience! We're thrilled to hear that your ANA flights exceeded your expectations and that your decision to invest a little extra made such a positive difference.
Providing outstanding service and comfort is what makes ANA a great choice, and we're delighted that your journey was smooth and enjoyable. Your feedback means a lot to us, and we truly appreciate your support.
We look forward to helping you plan more exceptional trips in the future!
Sincerely Yours,
ARANGRANT Team
They sold me terrible sits for highest price, didn't care to help me with upgrade, cut it short when it came to service
Edmund our agent did not pay attention to our need and booked ticket which is going to be extremely inconvenient and stressful. I had told him that my husband had a stroke and his right side is paralyzed. Still he went ahead and booked two separate tickets. BOM to ORD and ORD to CMH. We will have to now collect luggage at ORD and go through security again and recheck the luggage. If he had booked one ticket BOM to CMH then we could have checked our luggage right after custom and would have gone to the gate without dragging luggage to airline counter and without going through security again. Also he didn't let us know that from BOM to Doha it's economy class and we don't get access to lounge. He just pushed us buying the ticket
First use of Arangrant. Seems like a premium service. The associate asked if I wanted options that only earned mileage under my Mileage Plus program. Of course I said I did. Shortly after that I received a list of options meeting my itinerary and (I thought) my mileage credit requirement. Turns out, the itinerary I chose did not award miles under my Mileage Plus program. Almost 30 hours of flight time and no mileage credit! Thanks Arangrant!
After reservations were made, we tried to change the return date. We checked with the airlines; were told that ticket price for the new available date was same as for the reserved date (their lowest rate for that class). But Aran Grant was asking about $3000 additional to make return date change. Airlines would not make the change directly because it was booked thru Aran Grant. I wish I had bought the ticket directly from Airlines even though it would have cost $1000 more. We had also paid extra for the cancellation option. Seems lack of customer care after reservations are made.
I used Arangrant on a whim once to see if they could get cheaper prices than I could (they did), and since that time, I've kept coming back. Even with complicated and changing itineraries, my rep was always patient, kind, understanding, and efficient. I'm a tough sell, and they have totally won me over.
It took many emails in order to get my reseveration. I still am not able to put in my passport and global entry.
Best price for travel in business class with exceptional customer service. Received updates on schedule changes and timely communication. Highly recommended.
I haven't used a travel agent in years, especially with all the travel apps available nowadays. But speaking with a real person at Arangrant was such a refreshing experience. She offered helpful advice on selecting the best flights and gave me personalized service that helped me save money and get the best value for my trip. I highly recommend Arangrant to my friends and family!
Booking experience was great. Leticia did a wonderful job.
However, trip was canceled by me because of Indo Pak war and delayed flight. Getting the refund was not easy. You guys need to fix that.
Your agent will work with you to find the itinerary that best fits your needs. They'll keep helping until you are absolutely satisfied that you are purchasing the best ticket.
Very efficient and straightforward. No issues encountered. There were continuous updates and hints sent by email to keep me aware of any variations.
At first everything seemed great we had a lovely experience with our agent we asked all the right questions and trusted that we, a family of four traveling with our elderly parents, would be sure to sit together on our flights, this was not the case when it came to check in. We did not receive an email with an option to sit together and we had to beg for assistance to have two seats together and then ask fellow travelers to switch seats with us. Fortunately that worked, but I should have trusted my instincts and paid for the seats in advance instead of listening to the agent and trusting her. Very disappointed will go straight to the airline next time instead of using an agent there was no helpful reason for going through them. What a way to start a trip!
Great price and they provided excellent customer service when I called in to request specific seat assignments. Richie did a very professional job!
Dear Spartan f.,
Thank you for your fantastic review! We're delighted to hear that you found our pricing competitive and that our customer service exceeded your expectations.
Ensuring a smooth and personalized booking experience is always our goal, and we're so glad that Richie provided the professional assistance you needed for your seat assignment request. Your kind words and recommendation mean a lot to us!
We look forward to assisting you again and making every trip just as seamless.
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Updated response on August 06,2025
Dear Mark A.,
Thank you for taking the time to share your feedback with us.
We’re glad to hear our agent supported you well, and we’re sorry for the confusion regarding the charges.
After reviewing with our sales team, we’ve confirmed there was no overcharge. The insurance payment was initially declined by your bank, but later successfully processed—your coverage is confirmed. This is why the charge appeared differently across emails.
We understand the importance of clear communication and have escalated this to prevent future issues.
Thank you again for bringing this to our attention.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear Mark A.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team