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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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When I was told there was an issue with CC purchase. I had asked to please hold off until I resolved the concern. I received MANY emails with same response to CC decline. Even AFTER I had confirmation from an agent stating she noted the issue. As well, I then received phone calls with attempts to change my plans. I was not listened to. Everything was resolved and actually there were no issues with CC after discussion with provider.
THEY WILL CALL YOU INCESSANTLY, TO TRY TO GET ADDITIONAL FEES for services you may not wish to receive.
Updated response on August 27,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We'd love to help your case; however, considering the fact that you didn't return our attempts at communication, we are limited in the possibility of addressing your concern further.
Please know that we remain available to assist you should you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on August 01,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Stephanie is a great travel consultant. She booked our trip around the world which was very complex & included 16 flights. She also helped with my most recent trip. I have some her very helpful and responsive.
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that Stephanie could support you through such a complex and exciting itinerary—including an incredible 16 flights around the world!
It’s always rewarding to know that her expertise and responsiveness made your journeys smoother and more enjoyable. We’ll be sure to pass along your kind words—feedback like yours keeps us inspired.
Wishing you many more memorable adventures ahead, and we look forward to helping with your next trip!
Sincerely Yours,
ARANGRANT Team
I was initially booked on an eraly domestic flight which was part of an international flight and the layover time was nearly seven hours at the connecting airport! I therefore, spoke to "Norma", your agent, to help change this flight to a later one and she was very professional and acted promptly to get it changed to a later time at NO COST, whereas, when I spoke to a male agent earlier he told e that it would cost me double (that is, > $9000/-) to just change the domestic part of the flight! I thought this was so unprofessional and dishonest, as I know it can be changed without incurring further cost! Kudos to "Norma" for a job well done - she certainly deserves a bonus or a raise! Thank you, Norma (and ARANGRANT)!
We had agreed to a price a they came back looking for more money, eventually Aran Grant made the price we agreed to. I should not have to force that.,
Dear Valued Customer,
Thank you for your feedback—we're pleased that the final pricing reflected the agreement made. We sincerely regret that it took additional effort on your part to reach that outcome.
Your experience highlights how important consistency and clear communication are, and we’re committed to improving in those areas.
We value your business and truly appreciate the opportunity to assist you.
Sincerely Yours,
ARANGRANT Team
I was able to get the flight I wanted (business class) at a great price (less than what the airline charges).
Dear Susan N.,
Thank you for sharing your fantastic experience with us! We're delighted that you were able to secure the business class flight you wanted at such a competitive price.
It’s always our goal to offer our customers exceptional value without compromising comfort or convenience, and we’re so glad we could deliver that for you.
We truly appreciate your kind review and look forward to assisting you again whenever you plan your next journey!
Sincerely Yours,
ARANGRANT Team
Warren is very diligent and caring agent.
I worked with him on booking flights to Japan, we didn't take the trip yet, but so far so good.
He is very helpful with the process. Very professional too.
Dear Valued Customer,
Thank you so much for your glowing five-star review! We're thrilled to hear that Warren has been diligent, caring, and truly professional throughout the flight booking process to Japan.
It’s great to know that everything has gone smoothly so far, and we’re confident your upcoming trip will be just as seamless.
Should you need any assistance before your journey, we’re here to help. Wishing you an amazing adventure ahead!
Sincerely Yours,
ARANGRANT Team
I found the tickets then was offered to do it thru arangrant at a better price. I decided to try them. At first they were great and kept telling me to buy the insurance thru them and they offered all this extra stuff with it. Well I was looking g for hotels and pick up service from airport and he has never returned my emails or calls. Very disappointed.
Updated response on July 29,2025
Dear DonnaMarie P.,
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience you faced, and we understand how frustrating it must have been to feel unsupported—especially after purchasing the insurance with the expectation of additional assistance.
It's disappointing to know that your efforts to arrange hotel and airport pickup services went unanswered. Please be assured that your concerns have been escalated to the relevant team so that appropriate actions can be taken to prevent this from happening again.
We truly value your input—it’s through feedback like yours that we continue to refine our service. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 04,2025
Dear DonnaMarie P.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The agent was friendly and hard working. However, some of the flights on "ANA" were actually on a bargain small carrier. The "business" class seats were really just equal to economy plus seats. Definitely not worth the $4000. Luckly, I found this out when I tried to pick my seats. Since this was just a few hours after booking, I had no problem getting my money back. The agent at Arangrant was helpful in securing my refund.
Updated response on July 29,2025
Dear Tom t.,
Thank you for taking the time to share your feedback with us.
We sincerely appreciate your kind recognition of our agent’s efforts and are glad to hear they were able to assist you in securing a timely refund.
We also regret to learn that the flight arrangements did not meet your expectations. While our intention is always to provide clear and accurate details at the time of booking, we understand how disappointing it can be when reality falls short.
Although we've reached out in hopes of discussing this further, we haven’t yet received a response. Please know that our team remains available and ready to assist should you wish to revisit this matter or if there's anything else we can support you with.
Thank you again for your valuable feedback—it helps us improve and continue striving for better service.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 03,2025
Dear Tom t.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
I booked a flight round trip to Spain. I agreed to a non-refundable ticket but was never told that there could be no changes or credit provided. As soon as my travel plans changed, 5 months before my trip I contacted Arrangrant about changing the date of my return flight expecting to pay something for the change. That being said I was told not to change the ticket until I had completed the first leg of the trip. So once I did that they were going to charge me over $6000 to change the last leg of my trip back and I would get no credit with either the airline or Arangrant if I didn't use the flight. Arangrant blamed the airline but when I spoke to them they said it was not true and they would allow a credit. IF when I purchased the ticket this was explained I never would have purchased it. I had used Arangrant multiple times previously and referred several friends and family. I will now never use this company again.
Dear Christina E.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
I needed to arrange a very specific trip to Australia with several stops enroute. Coordinating the flights was difficult. Anthony was my agent, and he surmounted all the obstacles to arrange a very good itinerary. I have used Arangrant before, for trips to Spain and Romania, with excellent results as well. I highly recommend them.
It purchased the feature that enabled me to change my reservations. I had two issues with doing so:
1. The cost of the change, together with my original cost, was greater than had I purchased directly from the airline originally and changed it.
2. The change did not enable me to change the itinerary only the dates of travel. Had I purchased directly from the airline, I would have been able to change the itinerary.
Updated response on July 22,2025
Dear Alan L.,
Thank you for taking the time to share your feedback with us.
Upon review, we confirm that our service team assisted you with an exchange in accordance with the fare rules set by the airline. As a travel agency, we are bound by the restrictions and policies imposed by the airline, and we must adhere to these guidelines in all cases.
We understand that the solution provided may not have met your expectations, and we sincerely appreciate your understanding throughout the process.
Please note that any voluntary exchange—including changes to date, time, or routing—is subject to the airline fare rules associated with the original ticket. While lower fares may be visible online, these are not applicable to exchange tickets due to fare restrictions tied to the original purchase. All modifications must adhere to the terms and conditions of the fare purchased.
Please be assured that we are committed to supporting our valued customers to the best of our ability, while remaining in compliance with the fare conditions established by the airline and the Terms of Use agreed to at the time of booking.
Thank you once again for bringing this matter to our attention.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear Alan L.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Her presentation made me feel like I was being scammed. There were too many questions that seemed like they were protecting the company and nothing that was protecting me, the customer.
Updated response on August 28,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We appreciate your confirmation that the review pertains to a product purchased elsewhere.
Following our previous communication, we can confirm that our sales team had advised you that your flight from Copenhagen to Krakow did not include checked luggage. From the time that the message was shared until your scheduled departure, we did not receive any further inquiries or requests regarding checked baggage.
We understand how important peace of mind is when traveling, and we want to assure you that our team remains available to assist with any aspect of your travel plans—before, during, or after your journey.
Thank you again for your time and valuable feedback.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
I was referred by a friend because he had gotten a very good deal and flights. I spoke with a representative and was helped to rebook an existing trip. With your service I changed to a more direct flight with better seats. To top it off I saved over $2000.
I purchased two new luggage for my trip, and when I got them to my destination in Europe. They were both damaged so I had to buy new luggage there.
Dear Valued Customer,
Thank you so much for the 5-star review! While we’re truly sorry to hear your luggage didn’t hold up on your journey, we appreciate your understanding and generosity in still leaving such a positive rating. That really means a lot.
We hope the rest of your trip to Europe was smooth and memorable! If there’s anything we can do to support you further, we’re always here to help.
Sincerely Yours,
ARANGRANT Team
I spent a couple days working with *. We assigned seats and booked everything. Once I downloaded the Turkish Airlines App, it said we didn't have seats. So I called * multiple times and he assured me it was just a glitch. Then someone from the help team reached out and said they will fix the issue, only to try and charge me again for the seats. I told them to not book the seats and I'll do it on my own but they would have to credit me for the seat selection, I paid Turkish Airlines and assigned my own seats. I've been dealing with this for over a month to try and get a credit for the seat selection that was not provided by Arangrant but I was charged for. I've been getting the run around by * and his team. * first said it would take 1-2 billing cycles for a credit, I asked for clarification, and never received a response. Last week I received a call from * asking for my bank statement, again. This is now the 2nd time I've provided it and he keeps ignoring the ask of when I will receive a credit. I need resolution as this is financially straining and causing me alot of anxiety. At this rate, I would not recommend anyone use Arangrant. It was supposed to be a stress free situation and its turned out to be one of the worst decisions I've ever made. This is also impacting Order ID # ******* as I booked my brothers package as well.
* Personal info redacted by admin
Updated response on August 09,2025
Dear Abdallah t.,
Thank you for taking the time to share your feedback with us.
Upon review, we confirmed with our records that those preferred seat selections were not received and confirmed by the airline. As a result, no charges for those seat selections were applied to your account.
Once again, we truly appreciate for bringing this to our attention and for your understanding.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear Abdallah t.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
We used Arangrant to buy Business Class tickets to Malta in May. Reached out to * about purchasing tickets to Mexico City and never heard back from her. Bought from another company. We are looking forward a real travel agent.
* Personal info redacted by admin
Updated response on August 08,2025
Dear Jill M.,
Thank you for bringing this matter to our attention.
We sincerely acknowledge the concern you’ve shared, and please be assured that it has already been escalated to the appropriate team for immediate action.
Feedback like yours is invaluable—it not only helps us address specific issues but also gives us the opportunity to improve our services for all our customers.
We truly appreciate your time and effort in sharing your experience with us.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear Jill M.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The trip over to italy was ok food was bad, service was not to good, i had to change my flight back for family reasons and paid the fee to change the ticket but you wouldn't do it only because i flew there so it was invalid on the way back so i had to buy another full ticket,
Updated response on July 22,2025
Dear giovanni a.
Thank you for taking the time to share your feedback with us.
Upon review, we confirm that our service team assisted you in accordance with the fare rules set by the airline. As a travel agency, we are bound by the restrictions and policies imposed by the airline, and we must adhere to these guidelines in all cases.
We understand that the solution provided may not have met your expectations, and we sincerely appreciate your understanding throughout the process.
Once again, we thank you for taking the time to share your feedback, as it helps us improve our services in the future. We truly appreciate you bringing this to our attention.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear giovanni a.
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Each and everyone I have reached out has gone out of their way to give me the best deals by emails and phone calls and chats. And I finally picked the best deal from all the choices.
Dear Valued Customer,
Thank you so much for the 5-star review! It’s incredibly rewarding to hear that our entire team was there for you—through every email, phone call, and chat.
We genuinely aim to make the process as seamless and personalized as possible, and we're thrilled you found the perfect deal among the options we provided.
Enjoy your travels, and we’ll be here whenever you need us next!
Sincerely Yours,
ARANGRANT Team
Agent did good job on flights, but I was overcharged by a few hundred dollars and their administration was unresponsive in settling the issue. (I was charged more on my credit card than the bookings total.) This reduces the likelihood of using Arragrant in future.
Updated response on August 06,2025
Dear Mark A.,
Thank you for taking the time to share your feedback with us.
We’re glad to hear our agent supported you well, and we’re sorry for the confusion regarding the charges.
After reviewing with our sales team, we’ve confirmed there was no overcharge. The insurance payment was initially declined by your bank, but later successfully processed—your coverage is confirmed. This is why the charge appeared differently across emails.
We understand the importance of clear communication and have escalated this to prevent future issues.
Thank you again for bringing this to our attention.
Sincerely Yours,
ARANGRANT Team
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Initial response on July 01,2025
Dear Mark A.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Updated response on September 19,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We’d also like to confirm that following the card decline, our sales team promptly notified the relevant department as per your request, not to rerun the transaction. This instruction was acknowledged, and no further attempts were made without your authorization.
Regarding the emails you received from our Verification Team—these were follow-ups intended to remind you of your pending booking, as pricing and availability can fluctuate over time. However, despite the attempts still no response has been received from you.
Even so, we sincerely thank you for considering our services and for the time you spent with us.
Sincerely Yours,
ARANGARNT Team
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Initial response on August 01,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously.
We have forwarded your feedback to our relevant team for further review, and we are currently looking into the matter. We will provide you with an update as soon as we have more information.
Your patience and understanding in this regard are greatly appreciated.
Sincerely Yours,
ARANGRANT Team