Aramex InternationalReviews 294

I had been send a pakage to my daughter in melbourne Australia via Aramex. Today I got a message that the courier was out for delivery and a few hours later I got another message saying, "No one home, so delivery pending". My daughter was at home and they didn't even contact my daughter by phone. When tried to contact the Aramex courier office found that the contact no. Given in the message was a wrong one. Finally got a phone no. After a few minutes search in Google. Staff replied in a rude manner and given a totally unacceptable explanation when asked about the courier status. They update status like this without even trying to deliver the courier". Really pathetic

Aramex provide normal service, but terrible delivery. All my shipments were delay for days. And when I contact them they always solve problems. But if you did not push them you delivery can take ages to come.

Putting 0 in your rating will satisfy the costumers more. Delaying. False reports of: not contact the costumers or costumers not available or can't reach the phone after they make you wait the whole day and reorganize your timing to be at home. Costumer service that never have an answer or solution and protect Anybody other than the costumer... thats what i get from Aramex. Still waiting for my packages. I even request them where is it and I will go pick it up myself cause thise are my goods, that i paid, not any of them. Even like that they can't tell me. So put a 0 in your rating and you will watch a rain of opinions..

I think they should use turtle logo.
Package should reach at 7 days, they shipped 26/12/2016, package reached at
04/01/2017 they take 2 days at Operations Facility,
12 days to reach iraq

I had a shipment coming from China through aramex, it arrived in less than the expected time by far. But I recieved a wrongfully calculated customes, duties and taxes bill, so I refused to pay or receive.
I called customer service the representative explained that the shipper has submitted a wrong invoice, and that's why. I contacted the shipper, he sent me the invoice and I submitted back to aramex. They say they cannot do anything and that I have to take it or leave it! And if I need to further debate or take my right, I shall go to customs authority by myself!
1. Note that aramex are taking a huge amount ( in comparison to shipment cost) as "customs clearance fees, that wasn't even mentioned by the shipper perior shipping.
2. I did two complaints at aramex.com website, with no response each time, they just mark it every time as "closed".
3. I recieve conflicting info each time I call them ( Egypt call centre)
This is a rip off! Really

I shipped a parcel from Amman to London. Shipment arrived in London (Aramex operations facility) on the 22nd of July. Today is the 28th and they shipment hasn't been delivered to an address in zone 1 in London. I called customer care in Jordan a number of times. They are pleasant to talk to but are not very helpful. They would promise to call back but they never do. The consignee ended up calling the operations facility in London to find out why it's taking too long to deliver. Typical laid back attitude. "We will deliver tomorrow." In a nutshell 7 days the deliver a parcel from two points that are a few miles away. This is if the do deliver tomorrow. Absolute pathatic!

I've ordered some clothes from Turkey, to be delivered in Qatar and after a loooooot of calls and complaints emails, they called me from aramex saying that my shipment number *******452 is lost in Dubai since 18/03/2016 and they ignore where is the package... their csr is still not able to give me an answer about the location of the shipment and he seems like ignoring what hes talking about. Im not happy at all about the efficiency of the service and about the custommer service and I still ignore what will be the next steps to follow! Btw the status of my complains number DOH/0316/******* says that the case is closed while they still don't know where is my package! Completely disappointed

I received a Dental portable x-ray since November and I selected Aramex to clear it
Just cleared after a non professional management
Asked to pay 2000LE and they failed to perform and I left to cairo from Alexandria and found the cost only 500LE
They asked for payment and I have two receipts not considered when delivered the machine, asked them to reply about no answer for more than one week.
Cost for late clear too much in relation to the custom fee.