Aramex InternationalReviews 294

Trying to speak to an aramex consultant is like trying to schedule an appointment with the president. I keep getting notifications that my parcel will be delivered. Then later that day it gets rescheduled, because the attempt at delivery failed. This is a false claim as no one contacted me. The courier call or message feature in the app is laughable. Simply does not work. I am in a loop and I've wasted so much airtime waiting to speak to a consultant that I have given up. What is a customer to do?

This is the bad company I ever deal with the customer service is bad and they just ignore your requests, they don't want to have any solutions, they just say: you only listen to us and we have no other solutions for you, If you wish to return any item that shipped from them, they will tell you to pay an additional $ 20 for the return. I purchased face masks from Dubai to Saudi Arabia and they tell me that unacceptable items even if you look at their unacceptable items there's nothing telling you that. I said to them it's just unacceptable from Saudi not to but they ignore my request and when I looked at their Twitter account they put an ad that said we will ship masks from Amman to you?! They are the worst company I ever deal with if there are no stars to this review it will be even better

I ordered skincare items from the US since 22 MAY (SEVEN WEEKS AGO!) to be delivered to Dubai. Till today, I have not received the package; assuming it had gone missing! The first follow up, the customer service did not reveal the truth, saying the package is stuck in the US. But when I checked with the seller, I found out it was already delivered to Aramex address in the US. So I called back, and this time she said the package was delivered wrongly to Egypt! Every week I've been following up. And NO ONE from Aramex is looking into resolving this issue! I'm kind enough not to ask for a refund of my purchases. DO NOT USE ARAMEX. Lesson learned!

I have purchased an item online and it reached in their store since 29th April 2020. And till today 28th May 2020, it has not delivered to me. I have made around atleast 4 phone calls and many complaints. Every time, the customer care is taking my address and phone but then no response. They don't even know why there is a delay.
They do have a lot of fun keeping customers holdings unnecessarily in a room for Longggg while.And customer care never Give proper answer.

ARAMEX IS THE WORST OF WORST SERVICE. NO IDEA HOW DO EVEN ONLINE VENDORS PICK THIS FOR COURIER

Lies lies lies that all I get. Always Out for delivery or attempted delivery. I'm calling it lies. Waiting on 4 parcels since 4 April. I've made 156 phone calls still no delivery. I've prepaid using Aramex app and every day I get sms pay cod. The couriers say send location for delivery then I hear nothing back then they call that attempted delivery. I'm so sick and tired of the BS. No other company in the world is so poor. Company should be held to account. Shame on you owners.

If it was possible to give aramex less than one star i would have. I just had the worst shipping experience with this wanna be shipping company. That's what differentiate the amateurs from professional like dhl or ups, the only thing i kept thinking throughout this whole experience, is "Who's the Clown Running The Show" at aramex. What a shame. I shipped an 3 seperate packages from china within 2 days of each other. The first package by sea (shipped on the 9th of april) it reached me in dubai yesterday (may 1st). The 2nd package by air via dhl (on the 13th of april) it reached me in dubai on the 19th of april. The final package which i shipped via aramex was shipped from china on the 13th of april. It is still to reach me till today. Countless emails and calls to custoemr support to no avail. It reached dubai on the 25th of april and still they couldn't even deliver it to me after on week. What a bunch of amateurs. Will never use their service again and i would advise anyone else to avoid them like the plague. Shame on you aramex.

This is the worst shipping company ever. Go for the big guys DHL, UPS, because these guys are simply trash. I bought stuff from Amazon and shipped it to Aramex address in N, so that they can ship the package internationally. I put my account details with them on the label and made it very clear and gave them my phone number, but they didn't bother, they didn't read the label so they've held to the package and destroyed it after only 21 days. I spoke with their customer reps who are really unprofessional as I gave them the tracking number multiple times but insisted that they couldn't find it. DON'T SHIP ON THESE GUYS. BAAAADDDD