Aramex InternationalReviews 294

This is the worst delivery service I have ever dealt with.
I ordered an item online, a parcel was delivered 10 days later. To start with it was meant to be accepted via signature - it was dropped outside my apartment block, no one signed for it. I then found the parcel, and inside was completely the wrong product, from an entirely different seller. Turns out Aramex swapped my order with someone elses, and they know exactly where it is. It's now 3 weeks later and I'm still waiting for Aramex to collect and send me the correct order! They have given little to no communication or even an apology. DO NOT USE ARAMEX

If I could give zero stars, I WOULD.

Horrible delivery service, ARAMEX does not keep their promises. I wonder how are their work ethics.

Item has arrived at facility since few days ago. Then you asked your customer to choose our preferred Date & Time slot for delivery.

Which I DID! TWICE! I wasted my time & waited for 2 whole days, but NO updates from ARAMEX. Their "official whatsapp chat" is equally USELESS and CRAP 'cos the only thing it does, are AUTO-REPLIES & does not even give you the latest updates.

I sincerely don't mind waiting for my items to be delivered. I just can't stand it when you MADE us choose the date & time slot, but nothing was delivered! Not once BUT TWICE. And I am still waiting (now is already at night).

Go and shut down your company, ARAMEX. You are the WORST courier service provider, EVER.

Never have I experienced such terrible service from other service providers.

(NOTE: If i could choose other providers, I WOULD. But online shop "LookFantastic" made a great mistake by choosing ARAMEX as their courier.

Yes, it is officially the worst delivery company. You can't call them because they don't answer your call anyway. They say they're coming to deliver but they never show up. You wait and wait, nothing happens. When you get through the long wait on the phone, they tell you they'll call you back but they never do. How they stay in business I have no clue. Always disappointing when you're forced to deal with them. 0 stars for operating a delivery business.

Very bad service, always late and have bad customer service!
I receive at least 3-4 shipments a week from multiple courier companies (DHL, ARAMEX, UPS, FEDEX); ARAMEX is absolutely the worse courier company. They never deliver on time, their delivery boys claim they contacted you or came to your doorstep while they never did and then postpone your shipment to another day and you have to run after them calling Aramex and rescheduling. The worst thing is the that the customer service personnel that are supposed to calm you down and solve the problem actually add to the problem by being either ignorant, or rude or giving stupid excuses that the delivery boys can't make it because of weather conditions (I live in Dubai what weather conditions... If I was living in Canada with 3 meters of snow outside I would understand). The problem is that most of my shipments come from Amazon and I have no control over the courier service that they use. Every other shipment that I receive from FedEx or DHL or UPS arrives ahead of the estimated date and their delivery boys and customer service are absolutely superb; if I had the choice I would only use DHL or FedEx for all my shipments.

I have ordered many clothing items from ASOS.com, and all but my last order have been shipped UPS. I received my order on time (sometimes early) from UPS. The last order was shipped through Aramex International and I have still not received it. It was held up in customs for weeks and has since been sent to two other delivery companies. I still do not have this suit that was ordered for a Formal Dance. NEVER SHIP USING THIS COMPANY!

Don't ever go with this service if you want to live your life. You can get the parcel on time if you could go and get the parcel all by yourself (Of course I am talking about the sender) instead of taking this service.

It took 2 Days for the parcel from China to India and it has been 3 days my parcel arrived ed at the Aramex office nearby which is not even 2 Km from the given address. But still did not receiveded the parcel.

And you are not even supposed to go and take the parcel all by yourself from the nearby Aramex office as it against the rules. And if you talk with Customer care for every 1 Min the calls get disconnected and in that one min they will keep you on hold for 50 Seconds and in the remaining 10 Seconds they will tell you the address which you placed the order at.

Even if they is only one parcel service in this whole world and no other service don't even at the time don't go this service for sure.

I've been using aramex for 5 years now. 90% of the time things have gone smoothly but when they don't it's a frustrating process. You leave both the sender and receivers number on the waybill for them to contact should there be any problems with the delivery. 100% of the time they've never called either of the contact numbers when they are at the receivers address and can't get their attention, therefore they leave and you have to wait another day or more. When there are other issues on the day of delivery I can hardly ever get through to customer care.

I connected a parcel on 26th Sep, 18 to USA & it was made in online status in Transit in Gurgaon & for last four Days no status update was there. When time & again inquire at Help Line was told to be arrived in USA in same day on 27/08/18. & as we inquired on 29th morning there was even no New response to the shipment delivery in US. I booked same parcel through DHL On 25-09-18 & got delivered on the same destination on 27-09-18 this is the difference of Service Commitment.

Aramex is pathetic service provider & no one should waste their time in booking their valuable shipments to Aramex & waste his/her time or money. Friends you will loose your customer, money & trust.

Shame on Aramex