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Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
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I am always able to get great service at the Apple Store.
I like using Apple but some of their prices can be a little high.
My son has Apple Ipods, Ipads, & Iphones. Something technical always goes wrong & you have to pay for tech support. No thanks Apple, I'll stick with my Android.
Excellent? Thanks for this opportunity given to me?
I think enough said there. Now love Apple brand, product, innovation etc. etc. Etc.
I did have one lemom destop few years back and Apple was kind of pain in the A@@ about it. They eventually replaced the computer but it took a lot of persistence on my part.
I love apple and I am usually an early adopter on their product. They know what they are doing. They though got so big hopefully they need to be little cognizant of their border line arrogant attitude.
As most people know, Apple makes electronics, mainly touch screen. I love Apple products because they are user-friendly, always changing to suit the world, and look great. I would say that the only trouble with this company is the cost. If you are looking into buying say, a watch or a laptop, there are always less expensive options that are just as good. However, if you are looking for a phone, I would definitely go with an iPhone, they are not much more expensive than any other smartphone.
Received my macbook Retina last week and the product is just great, better than i thought it would, light as a feather and retina screen is just amazing
Really awful customer service, even after 6 years I still have problems every few months.
Have had a few problems with my phone and mac book pro but nowhere near as many as my last laptop. Good service in store, wish they could see walk-in appts quicker though
The only reason of 2 stars is that Android is now more comfortable than Apple.
1- Most of the apps are only launched for Android.
2- User friendly, which Apple have only one key to move back.
The new apple watch is yet another example of it, to use it you have to have of course nothing else but I phone. Making ''new'' iphones all the time, one copy of another, under different number.
If you don't know enough to enter your name and address exactly as it appears on your credit card statement you will not be able to verify your payment method. Your name and address entry is case sensitive, for example all caps. This information is not included in FAQ.
If you accidentally erase a component of the software such as Bonjour you cannot re-install iTunes unless you erase the corrupt version. Again the solution is not in FAQ and customer service did not know the simple answer which is use repair option in Programs and Services instead of trying to download software anew.
Good products, but prices are too high! The products are no longer as special as they use to be. Customer service is no longer great!
I love all my apple products! I also love the service when I go to there store!
Last week i just received a gift from my Aunt. And im so shocked because i never expected that my aunt would gave me like that. So far as i observe the pixels of the camera and video was really really amazing and all the software that i currently used was so easy.
Apple had a great products! I have a tips to those who wants to buy an APPLE Products you can go here www.couponchief.com/apple it really really saves your budget.
I have been a loyal iPhone customer for over 10 years! They bend over backwards providing excellent customer service, affordable plans and great phones! They provide service and phones to my whole family now!
Got an apple ipad 2 I love the product but tried to get an answer to a question. Everyone I spoke to came from India I think. They wanted a credit card for advise
Apple has led the way on creating a shopping environment that is very customer friendly.
My only com[laint is the revisions to the Genius Bar and the elimination of classes, except for those who have just purchased a product.
And, the quality of repairs can be problematic-it varies dramatically from str to store.
Hopefully, Apple will get its act together in the that department.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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