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Apple

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

Philippines
20 reviews
3 helpful votes
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Excellent service
July 21, 2015

What i love most is the after sales service they provide!

Date of experience: July 20, 2015
Arkansas
38 reviews
75 helpful votes
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Not bad. Though the product they make that I like best is the Ipod, no need for a tablet, that's what a laptop is for. For a laptop I'd much rather go with a windows computer

Date of experience: July 20, 2015
Colorado
4 reviews
2 helpful votes
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IPad
July 20, 2015

Got to love Apple. I have 2 iPads and iphone 6 and 3 grandsons that play with all of them. The best part my 4yr old grandson hasent been able to break them 2yrs later and still work flawlessly. I wouldn't buy any other tablet. Warren

Date of experience: July 20, 2015
Nevada
11 reviews
62 helpful votes
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I got my first Iphone in April 2015. I absolutely love this phone! On the first day, I was really confused though since I have always had Android phones. I called customer service and they literally spent an hour on the phone with me and walked me through every single detail until I understood how to use it. I am normally pretty tech savvy but I admit I was quite lost that day! I also have had an Ipod for years! They make their products to last. Very much worth the money it costs to buy their products! A+ company in my book!

Date of experience: July 16, 2015
California
20 reviews
19 helpful votes
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EXPENSIVE PRICE
July 16, 2015

High price but buying comes with warranty and they are valid

Date of experience: July 16, 2015
Germany
2 reviews
7 helpful votes
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World leader
July 15, 2015

I think apple is an leading company in electronics

Date of experience: July 15, 2015
California
5 reviews
0 helpful votes
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My iPhone is disappointing, it is in service for the 3rd time, and it was bought only 7 months ago!
Support is good, but you understand

Date of experience: July 15, 2015
Colombia
22 reviews
23 helpful votes
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Top teams!
July 14, 2015

Buy an iPhone 6 and I think an excellent team, I have no complaints, excellent customer service, I have purchased music and applications and I think good tool.
The page shows in detail the products with good resolution, it is very good option to buy your smartphone recommended.

Date of experience: July 13, 2015
Washington
3 reviews
5 helpful votes
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Love their service
July 8, 2015

Id give them 5 but if your compyter is stolen they wont help you get it back and the police dont and thats who they send you to. Their customer service is the best!

Date of experience: July 7, 2015
Texas
2 reviews
1 helpful vote
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Product are good.
July 7, 2015

Product provided by Apple are very good and they are long lasting too. I am very satisfied with Apple's products.

Date of experience: July 5, 2015
Nevada
19 reviews
23 helpful votes
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These people just need to go away. I am so tired of crapple products littering the world. They flat out suck. I have had the misfortune of owning 3 crapple products in my life and not one lasted more than a month. And every time I am stupid enough to think a company would stand behind their product and replace or even repair it, I am met with laughter and disdain by people who tell me I bought it I shouldn't have broke it. Its not my fault this junk is designed to brick out. And don't get me started on the sh*t battery life. Rot and die crapple.

Date of experience: July 5, 2015
Tennessee
12 reviews
55 helpful votes
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Vastly overrated
July 4, 2015

It's always been vastly over rated. While it had shown some innovation a couple decades ago, nothing special about it in last 10 or so years. Nothing but "fanboi" publicity pushing a company that has a large ego to match its miniscule e-peen and that of its myopic minions.

Date of experience: July 3, 2015
Ukraine
2 reviews
0 helpful votes
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The best tablets!
July 5, 2015

I really like Apple tablets. Use them for many years already

Date of experience: July 3, 2015
Missouri
3 reviews
11 helpful votes
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Product of Apple's are very good. According to quality price is also nominal. I am happy with this.

Date of experience: June 28, 2015
GB
4 reviews
13 helpful votes
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Used to be amazing.
June 26, 2015

I have been an Apple customer since the first 128K mac came out.
I have had almost all their prodcuts. It used to be an amazing company. Now, it is big, impersonal, corporate and has lousy customer service. Built in obsolecence is the name of the game.
They change their hardware and software so often, making it unusable and incompatibel. It costs a fortune! Everytime I upgrade my system it takes 24-48 hours to fix the disasters which occur. They have you by the short and curlies.
Watch out

Date of experience: June 26, 2015
Canada
2 reviews
1 helpful vote
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Solid but
June 24, 2015

As an apple user at the momment i gotta say their products are solid but i feel like they could do more like open up their software a bnit for the more tech savvy

Date of experience: June 24, 2015
Georgia
34 reviews
20 helpful votes
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Products
June 22, 2015

The best place to go to find a computer Ipad Phone and I want to someday buy their watch thy have out now Brenda Carlton

Date of experience: June 22, 2015
Arizona
3 reviews
89 helpful votes
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Safe site
June 19, 2015

Safe and secure website with a trustworthy online store for purchases. Good personal customer experience.

Date of experience: June 19, 2015
New Mexico
119 reviews
445 helpful votes
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I know there are Apple fans and groupies. I get it. I tried. I bought three Apple computers including a Power Book. The apple equipment I bought was defective and unworking before I bought it. Apple knows this, and Apple has worked hard to make sure it is next to impossible for warranty work to take place. I wouldn't touch an Apple product. I learned the hard way. Bad company. Bad products.

Date of experience: June 16, 2015
Canada
3 reviews
9 helpful votes
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SCAMMERS
June 16, 2015

PLEASE DO NOT JOIN THIS DATING SITE. I joined and paid by $77 plus, however after realizing that I was being asked constantly to update to read email responses, I realized I had been taken. I am a senior on a fixed income and the enrollment too ALL OF MY SAVINGS. After several requests for a refund, a 'manager' called me back. He was totally unsympathetic and had no compassion or understanding of my situation. STAY AWAY FROM THIS SCAM my friends. Try a free site like PLENTY OF FISH. Namaste.

Date of experience: June 16, 2015