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AppleReviews 2,092

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

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Washington
4 reviews
10 helpful votes
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My iphone screen cracked
December 18, 2011

My iphone screen cracked. I made a reservation for a consultation with a genius at the store. Quick easy to fix. 200 bucks though! But seriously apple customer service always impresses the hell out of me! Love it!

Date of experience: December 18, 2011
GB
11 reviews
30 helpful votes
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I love apple products, I am a fully signed up member of this fruit club! My iPod (gym time), iPhone (talk time), iMac (work time), MacBookPro (home time), and iPad (commute time) are making sure I get my 5 a day! But I find the site so unlikeable. I have bought most of my products from apple.com and really don't like the sites way of navigating to the product you want. You should be able to type in the criteria you need meeting and then products get suggested. At times (before I became apple aware) The only difference I saw between a 21 inch and 27 inch iMac was $800! Luckily I know what I want/need now when using the site.

Date of experience: December 15, 2011
Canada
19 reviews
17 helpful votes
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The product themselves are great but hugely overpriced. I am an Apple User (not a fanboy) for many years due to being in the creative trade. I have seen a huge decline in Apple customer service in the 10 years I have been buying from them. They are not the same any more and any goodwill I had for them is gone. The only problem is that to find a product of the same quality speed and stability from elsewhere does not exist. I know that PC's are more expensive but then again they have to be to run the OS alone. I used to build PC's so I know a little about them. All Computers including the macs crash and have issues. My 17 inch MBP with the new 10 hour battery that will last for years is already finished but is not user servicable so more fun coming up with that. I absolutely hate going into the mess and crush of humanity that is the Apple store. Normally before I let people that close to me I insist on being bought dinner at least...

Date of experience: November 25, 2011
New York
91 reviews
225 helpful votes
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First off, I love apple products. In fact, I am using my iPad to type this very review. However, when I wrote to apple for help with a syncing problem with iTunes, I had possibly the worst customer service experience of my life. After submitting my question, I promptly got an automated response that my inquiry would be looked into soon. A week later I got another automated response asking me to rate my satisfaction with their service... when I never got an answer in the first place! I then got bounced around but 4 different people, each time no one had any understanding of my issue and would send me back a pre-scripted response (usually instructing me to download the latest version of iTunes), until I complained and they referred me to someone else. Overall, very frustrating. If they didn't make such great products I would give them a one star.

Date of experience: October 13, 2011
Texas
26 reviews
115 helpful votes
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This is another site I'd prefer to shop in store. My husband's 17' MacBook Pro arrived with a scratch. It was tiny. Both of my MacBook Pros, 17' per the latest, have been purchased at an Apple store. No scratches. No problems. Perfect customer service.

Date of experience: October 3, 2011
RU
3 reviews
0 helpful votes
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Web store is a little outdated in my opinion, otherwise products are superb as usual

Date of experience: September 28, 2011
Texas
4 reviews
31 helpful votes
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Apple is amazing in all ways. Mac all the way. I've dealt with the customer service there are they are the best. I recommend their products to everyone.

Date of experience: August 13, 2011
Spain
4 reviews
4 helpful votes
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Everything I brought was ok. I paid with credit card, no problems.

Date of experience: May 17, 2011
California
10 reviews
38 helpful votes
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1
April 2, 2011

1. Nice Website
2. Nice Products
3. I LOVE iPad. Whatever you say :)

Date of experience: April 1, 2011
GB
6 reviews
17 helpful votes
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Its a good site
February 26, 2011

Its a good site. It has many types of very unique products. I recommend everything but the ipods. The only one of those I would recommend would be a Touch or a Classic. Nano is priced for 150 dollars, and all you get is 8gb and a cheap gimmicky touch screen that has no features but a music player, and a radio and a pedometer. You can but all that for under 50 dollars. Along with that, the Shuffle is priced for 50 dollars, and yep, you guessed it, all you get is music, no screen, long sync times, and a horrible battery. But it's audio is magnificent. I would highly recommend this site, but I can't because it over prices it's items. Thank you for reading, and if you agree, please say my review was helpful.

Date of experience: February 26, 2011
268 reviews
1800 helpful votes
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I don't have a Macbook or Ipad, but I do purchase things through the Apple store (apps, music). For such a great company, I sure do wish their buttons didn't feel so heavy and using iTunes didn't feel so clunky. Not sure how to describe it, just that it's unpleasant. As well, for such a user-friendly business, I'd say their website could do much in the area of improving navigation and usability.

Date of experience: February 15, 2011
Australia
37 reviews
210 helpful votes
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I love apple my house is filled with apple i'm writing from one i'm surrounded by apple products i don't think they like me tho cause i express my opinions rather critically and they answer sometimes I will keep expressing my views on products and policies as i spend a hell of a lot of money on apple it almost defines part of my life, are you listening steve jobs! Loyal to end just don't burn me i will find youuuuu

Date of experience: December 8, 2010
New York
6 reviews
42 helpful votes
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Well, all developers and manufacturers need their own website, right? Well, good things come from Apple. The reason that "haters gonna hate" on Apple is because of the price. Moreover, they're not willing to accept Apple in the market, whereas, the many adapted to the Windows OS platform over any other. Understood, but they haven't checked Apple's offerings careful enough (which is a sad thing.)

If you checked thoroughly on this website, even that $500 Mac Mini is worth every single bit. Of course, maybe the MacBook Pro is even better, but just because I have one myself doesn't mean you should take my word for it.

I have an iPhone and a MacBook Pro. Without Apple.com, I wouldn't have been bought to buy these. Buying over the internet with Apple is safe, even if it's just a song from iTunes. Deliveries are as quick as they should be. [My iPhone accessories came as fast as 3 days.]

So doubt me and continue saying "Oh no, the price is too expensive... rich idiots." However, understand that, for all of you Windows users who don't wish to completely give up Windows, Macs can run Windows OSes... even better. That's my opinion.

Read the site, I'm reviewing the site and their product offerings. Don't rely on me 100%, try a Mac, buy it from Apple, and you shouldn't be disappointed.

Date of experience: November 17, 2010
Canada
21 reviews
97 helpful votes
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I am sure hate will come off this but like I say, I speak the truth nothing less.
1. Apple sells computers that are even comparable to a netbook
2.The iPod is an Ok product by apple but over hyped and I don't believe there is a app for "everything"
3. IPad is a redictlous product and will not sell well and I bet you anything it will become over hyped like iPod and Mac.
4.Ok the site layout is good but diffidently not the best site i have seen

Any PC can beat a Mac (well most)
There are many more perfectly fine portable devices like PSP or Zune.
IPad... no comment.

Date of experience: March 25, 2010
26 reviews
144 helpful votes
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Oh iPhone, I love you so... - I don't care if the battery only lasts 5 hours or the phone is not 3G. I want one I want one I want one. I hear you can get real-time traffic on Google Maps! This is a great video review on nytimes.com -- http://www.nytimes.com/2007/06/27/technology/circuits/27pogue.html?ref=multimedia

Date of experience: June 27, 2007