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Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
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One of the best phone manufacturing companies that ever existed. Too bad Jobs is gone. It was his company. The new guys in charge don't seem to be able to do any better. However I think iPhone is so far the best portable device and I will keep using it!
All I can say is that from my first apple, to my latest 27"imac quad core and iphone 5s, my apple products always word great! I read the book Steve Jobs and he was a wild child, and has left a great Co!
Great but expensive The games and apps are the best, but it is a little pricey. Customer service is pretty good as well. My iPad shipment was delayed and they sent me a free case to make up for it.
I had a great experience ordering an engraved Apple Ipad Air for Christmas. Quick shipping and easy financing. One suggestion - anything you buy at Apple online you best take back to an Apple Store - they are much better there. We had an Ipod that wouldn't work, sent it to Apple - nothing- basically returned it and so too bad. Took it to an Apple Store and got a new Ipod - no questions.
Delivery is very fast, the whole shopping flow is easy to follow, good!
I've been using Apple products for the last 3 years and have enjoyed them greatly. They are best at refining products and have high standards for each and every product they create.
Innovative products, unequalled service, built with long lasting high quality components (unlike most PCs which are designed for a 2 to 3 service life).
We've bought dozens of Apple computers, iPhones, iPods, Apple TVs, printers and all have worked many years longer than their PC counterparts. We're still using two LaserWriter 16/600PS laser printers and a PowerBook G4 Titanium built in 1998... Yes that's 15 YEARS ago! The printers have printed 100,000+ pages and the PowerBook still runs both the old OS 9 and OSX in a high usage office environment.
Steve Jobs was a genius... and Apple Computer is his legacy with Apple still innovating and building super high quality products now and for years to come.
Thanks Steve!
I bought my iphone 5 when its first came out two days ago my speaker stop working i took it to apple store and they charge me $200 to replace my phone they claim phone was water damage! I was arguing with apple customer service that my phone never been near water still they did not want to replace my phone and insist charging me $200 so i had no choice and i paid. I am switching to android apple does not even honer they own warranty i just order a new Samsung galaxy s4 couple of days ago my tracking # shows i will get it today, from the reviews i am reading samsung s4 is way better then an iphone
I expected more from iphone 5. I waited for it so long. And I finally got it. There's not much new stuff but I like it. Very smooth phone and nice accessories
Nothing to say except that O love Apple products.
I order all of my products through the site since I have to drive for two hours to get to the closest Apple store. That's one bad thing about living in a small town, no Apple store.
The site always offers perfect service and the one time I had a problem with an order (my fault), they were quick to make it right. A very good place to buy
A while back a co worker told me to make the switch from PC to mac and boy was that the suggestion of the decade. I now only use and love apple products from the iphone to the ipad to my imac. The customer support is outstanding and the products last very long and are bug and virus free for the most part. The apple website and apple stores are just a pleasure to visit.
I bought my apple mp4 player half a year ago. It is very beautiful and looks attractive. The screen is big and clear, sound is pure, and it can works for a long time. But only a little expensive, at least four stars
Best laptop on future, great quality and safety virus, safe money, time and quality no 01
I got my wife a new iPod nano from Apple and overall it was a really good experience. I especially liked the free engraving on the iPod. I gave it four stars instead of five for the simple reason of accessories. A lot (not all) of the accessories for iPods can be found for so much cheaper on other sites for the same item. I'm all for paying full price for Apple's iPods they've never had a single issue but full price for some of the other stuff from companies that aren't apple are a little harder to swallow. So a great way to Apple gear but I'd get all my peripheral items somewhere else.
I know Apple is a big organization, a leader in world tech companies, but a personal experience isn't good.
I have an iPad, i purchased it from a store near me at an official discount of 40% for a college deal.
Now they say its out of warranty notice as it was an offer. It has an upgrade issue with OS, they ain't resolving it.
The ticket ID is - 2234SJJL22
I really enjoy this site as a go to for shopping and a resource for tech issues. I order my items via the site for store pick up... I love that. I make my appoints to be seen in store... this is even better. I can use support to answer my questions about all of my apple products. I use the site to see the specs on what is new. I have never made a refurbished purchase but I see that they have high-end products on major discount. I do not understand the low reviews as this is nearly perfect. Apple products are great and they stand behind said products unlike Microsoft (corp), and companies that make computers that run Microsoft. I love apple so much I am as giddy as a fat kid looking at a cannoli cake as I surf the site. Fantastic customer service and that is why I am willing to pay more for Apple.
Apple, Inc. and its website is simple in its presentation, but always creates a huge impact on me.
Thank you apple!
I just purchased an iPhone4s and they delivered it in like 3 business days!
Extremely great company!
The website for the best phone in the world. However, how come they don't have an iPhone formatted version of their own website?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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