Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Apple

AppleReviews 2,092

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Apple?
grey stargrey stargrey stargrey stargrey star

Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

India
5 reviews
7 helpful votes
Follow Carol M.
Unfollow Carol M.
Share Review
Report Review

I love my Apple I-pad
December 8, 2014

I love my Apple I-pad. I've using it from long time. Great one!

Date of experience: December 8, 2014
India
5 reviews
8 helpful votes
Follow alex j.
Unfollow alex j.
Share Review
Report Review

Everybody know that apple's mobile is dam good, it's a brand and always it present with a glamour, but now the time i phone customer facing a i phone hanging problem, one of mt friend having i phone 5s and it is only 1 and half months old and it's hanging many time.

Date of experience: November 19, 2014
India
5 reviews
7 helpful votes
Follow Frank C.
Unfollow Frank C.
Share Review
Report Review

II've got Apple's new Mac Mini which includes an elegant new design and features including HDMI output and user-accessible memory. Apple has done enough to improve the Mac Mini's appeal for Apple loyalists and design fans looking for a living room computer.

Date of experience: November 17, 2014
India
5 reviews
5 helpful votes
Follow harold h.
Unfollow harold h.
Share Review
Report Review

Apple.com is provides all latest products. I have to pay an iPad mini 3 with touch ID from this site. The price was $399. I have to deliver within few days. I really impressed this site. Apple.com provides excellent information’s about the products. I think Apple.com is very dependable site for the customers.

Date of experience: November 4, 2014
Thailand
3 reviews
7 helpful votes
Follow BUDEEMAN E.
Unfollow BUDEEMAN E.
Share Review
Report Review

I made ​​a payment through Paypal. But they said the next 10 days to reply.

I think it tricked me

Date of experience: October 31, 2014
India
3 reviews
2 helpful votes
Follow Anita S.
Unfollow Anita S.
Share Review
Report Review

I love all apple products. I want to buy apple iphone 6.

Date of experience: October 29, 2014
India
5 reviews
16 helpful votes
Follow Evan L.
Unfollow Evan L.
Share Review
Report Review

I have had nothing but troubles with apple support. My battery heats much and drains so fast and now it’s stopped holding charge after 2 months; they insist I need a new one.

Date of experience: October 29, 2014
New Jersey
2 reviews
8 helpful votes
Follow Jeff B.
Unfollow Jeff B.
Share Review
Report Review

They fixed my mac at no cost. Glad to be using a mac and not have to pay every time my computer has problems as I did with my other cp.

Date of experience: October 29, 2014
Delaware
3 reviews
2 helpful votes
Follow Mary T.
Unfollow Mary T.
Share Review
Report Review

Apple always has great service and customer support! Staff is very friendly, makes me feel valued.

Date of experience: October 28, 2014
India
5 reviews
2 helpful votes
Follow Lauren H.
Unfollow Lauren H.
Share Review
Report Review

I really love apple products and also they have an excellent customer support too. I am currently using iPhone 4, which is shop from their own site apple.com; it is really useful for me. Comparing technical specifications with other companies’ products, apple products have a special place in electronic or technical field.

Date of experience: October 23, 2014
India
5 reviews
22 helpful votes
Follow James F.
Unfollow James F.
Share Review
Report Review

An above average or sometimes can able to say a better review site for Apple. Up till the previous product from apple, iPhone 5, the site shared good articles about the features of iPhone series. Now it’s time for iPhone 6 gelly. Looking forward to the buy it. The iMac retina display technology looks awesome and the iPad air 2 will bring great revolution amongst people

Date of experience: October 20, 2014
Washington
18 reviews
15 helpful votes
Follow Myron B.
Unfollow Myron B.
Share Review
Report Review

I made an appointment with the Apple Business Expert at my local Apple Store. I need a new Apple computer for our business and the expert I met with was super. Really I am hard to pleaser and I will be the first to admit it. This expert listened, and gave me good advise and as I was asking questions, he had good answers and even got another expert to answer a few questions he did not know the exact answer to- that's good service. I would recommend talking with and Apple Business Expert if you need helping in purchasing an Apple computer, my local store and Apple Expert in Spokane, WA- gest 5 stars out of 5.

Date of experience: October 17, 2014
India
5 reviews
17 helpful votes
Follow raymond c.
Unfollow raymond c.
Share Review
Report Review

Apple is one of my favorite phone and compare to other mobile phones, apple providing application and phone clarity is amazing. The same time, Samsung also providing some phone on this month. So, in future, selecting phone will be confused us.

Date of experience: October 15, 2014
Florida
3 reviews
17 helpful votes
Follow Gavin W.
Unfollow Gavin W.
Share Review
Report Review

Never had a customer service experience as amazing as Apple! I've been their customer for over 4 years now, and they never disappoint.

Date of experience: October 15, 2014
Bangladesh
2 reviews
8 helpful votes
Follow juanaj j.
Unfollow juanaj j.
Share Review
Report Review

1
October 12, 2014

1. Nice Website
2. Nice Products
3. I LOVE iPad. Whatever you say :)

Date of experience: October 12, 2014
India
4 reviews
6 helpful votes
Follow Manuela S.
Unfollow Manuela S.
Share Review
Report Review

My Favorite company is Apple. Apple's 2014 i Phones have created a expected gap in both the press and the high-end smartphone industry, with the 'up sizing' of the gadgets and the several release of iOS 8 getting much interest. However, even the bigger of the two new gadgets, the iPhone 6 Plus, only has a 5.5-inch display, which hardly makes it a photographer.The iPhone 6's look and feel is fantastic — this is the best-designed device I have seen in a long time.

Date of experience: October 9, 2014
India
5 reviews
5 helpful votes
Follow kimberly s.
Unfollow kimberly s.
Share Review
Report Review

I think apple always providing some quality product for the customers and that why, they are one of the best mobile company in the world. They product quality is main attraction for me. At the same time, I am not at happy about the apple phone battery backup

Date of experience: October 8, 2014
GB
4 reviews
10 helpful votes
Follow Daniel S.
Unfollow Daniel S.
Share Review
Report Review

Good product but complete rip off apple 6 for foolish same as iphone 5 with bigger screen!

Date of experience: October 4, 2014
GB
2 reviews
4 helpful votes
Follow robert b.
Unfollow robert b.
Share Review
Report Review

Oh iPhone, I love you so... - I don't care if the battery only lasts 5 hours or the phone is not 3G. I want one I want one I want one. I hear you can get real-time traffic on Google Maps!

Date of experience: October 2, 2014
India
4 reviews
5 helpful votes
Follow Freddy R.
Unfollow Freddy R.
Share Review
Report Review

The most trust able products are Apple products. Comparing with other companies products these are having less complaint. They are providing their product’s part replacing programs. Last week through that program I changed my iPhone battery.

Date of experience: October 1, 2014