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AppleReviews 2,092

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

Washington
5 reviews
6 helpful votes
Follow Sean P.
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Just got the iPhone 5 recently and I'm mostly impressed. It's nothing too over the top amazing, but great none the less. I'll probably always use Apple, you just can't go wrong.

Date of experience: September 26, 2014
India
5 reviews
8 helpful votes
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Apple is one of the best mobile in the world and compare to other mobiles, apple providing mobile clarity and quality is really great. Now i am planing to but the apple6 and i heard so many good reviews about the phone.

Date of experience: September 25, 2014
India
5 reviews
8 helpful votes
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The new Apple iPhones going on sale this week, the iPhone 6 and the iPhone 6 Plus, have crisper screens, faster processors and sharper cameras.And, as you might have heard, they are also bigger than previous iPhones — the 6 Plus by a long shot — joining the stampede toward bigger handsets.

Date of experience: September 25, 2014
India
5 reviews
9 helpful votes
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Apple.com is one of the best companies and this online company providing apple's iPhone and iPad devices. Online transactions facilities and issuing is available in this service. You can get products with variety of colors, exchange facilities is also available. So need to worry about the product. I really like this service.

Date of experience: September 25, 2014
India
5 reviews
18 helpful votes
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Wow!,,, Apple is really very good product. It gives a greatly improved true serenity when your iphone is ensured by one of the best cases on the planet. Its astounding telephone for getting to sends, maps, particularly amusements are magnificent. The main issue is with Bluetooth. No record exchange is possible.

Date of experience: September 9, 2014
India
5 reviews
5 helpful votes
Follow Corey F.
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Apple has been come up with excellent touch screen and it is very easy to navigate from one option to another. I enjoyed the finger touch from Apple. Now awaiting for iPnone 6 to buy. I have inspired by the space grey color and I will find here anyway whether it will be a good or bad experience.

Date of experience: September 4, 2014
India
4 reviews
6 helpful votes
Follow Peteri A.
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I like apple products and this is my favorite company ever. I am using apple products like iphone and ipod. Now Iphone is the best smart phone in the world. Iphone has several merits rather than blackberry and android like Smartphone. Apple is the leader in the tablet space with its popular iPad.

Date of experience: August 30, 2014
Nevada
2 reviews
54 helpful votes
Follow diane h.
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If you want quality products, use only Apple and go buy them only from the trusted online store, or retail store. I just love my new iPad Air. It's unbelievable how amazing the features are. New iPad includes more apps for music, movies, photos, and documents too.

Date of experience: August 13, 2014
Serbia
10 reviews
14 helpful votes
Follow Mishel E.
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The reason that "haters gonna hate" on Apple is because of the price. Moreover, they're not willing to accept Apple in the market, whereas, the many adapted to the Windows OS platform over any other. Understood, but they haven't checked Apple's offerings careful enough (which is a sad thing.)

If you checked thoroughly on this website, even that $500 Mac Mini is worth every single bit. Of course, maybe the MacBook Pro is even better, but just because I have one myself doesn't mean you should take my word for it.

So doubt me and continue saying "Oh no, the price is too expensive... rich idiots." However, understand that, for all of you Windows users who don't wish to completely give up Windows, Macs can run Windows OSes... even better. That's my opinion.

Date of experience: August 10, 2014
Minnesota
2 reviews
2 helpful votes
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What excellent products I even am using one now! A great company

Date of experience: July 22, 2014
India
15 reviews
52 helpful votes
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Nice Website...
July 17, 2014

Nice Website... Nice Products
I have been using ipohn since last 5 years. Its just awesome
Keep going apple...

Date of experience: July 16, 2014
Florida
3 reviews
7 helpful votes
Follow Stacy L.
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Apple store always does a great job! So happy once again!

Date of experience: June 28, 2014
NL
2 reviews
4 helpful votes
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I slowly came into the world of Apply products. It started with an iPod. Over time I got a Mac Air, iPhone, and iPad. They know how to suck you in. But this review is about their website. I really like the clean look of it and in many designer circles people "follow" or copy the Apply designs. I think it's very user friendly and I look to it for ideas on how to do my own designs.

Date of experience: June 26, 2014
Texas
2 reviews
3 helpful votes
Follow Vick R.
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Very good, but the apple gift packaging is very simple...

Date of experience: June 24, 2014
Australia
5 reviews
7 helpful votes
Follow Martin M.
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My hard disc died, so they had to rest the laptop and reinstall IOS. That all was done for free. Really love Apple.

Date of experience: May 28, 2014
Illinois
3 reviews
12 helpful votes
Follow Gerry A.
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Apple customer service is AMAZING. They will diagnose and try and help you with product loong out of warranty. They have helped me with software issues, including reinstalling software, replacing batteries and generally are just AMAZING.

They have really improved the genius bar, either all the 13 year olds with attitude have grown up or they got the message. THIS is as good as it gets in customer service. Making an appointment is easy online at their store sites, walk ins welcome but you may run into a wait.

I just had to add this after spending hours being jerked around by Travelzoo who is NO help if you run into a customer service issue. They HAVE your money, see ya! Hi Courtney!
PS. AVOID Travelzoo.

Date of experience: May 19, 2014
California
3 reviews
4 helpful votes
Follow Alyssa C.
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I love Apple products. Not because it's a hype, and hip and trendy and cool, but because I think their products are of superior quality. Don't even mention the lifespan of my former Microsoft laptops! For most people the high price is the most compelling, but I really think you save in the long-run, because a Macbook will last you at least 4 years, a Microsoft is outdated after 2. I ordered both my Macbooks from apple.com and I was always very satisfied.

Date of experience: May 16, 2014
Colorado
3 reviews
9 helpful votes
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Love all of my apple products, inlcuding iPhone, iPad, MacBook Pro and Apple TV. The site is always helpful, and though I'm not big on advertisement, the ads on the site are actually really well-done and entertaining. Apple is the best!

Date of experience: May 7, 2014
Washington
71 reviews
1003 helpful votes
Follow Melinda L.
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I cannot even begin to express HOW EXCELLENT their customer support is. Always buy AppleCare with ANY new purchase. They rock and I gotta go as they are connecting me just NOW! YAY! Love this company. Comcast should take some lessons from Apple... STAT!

Date of experience: April 21, 2014
Arizona
5 reviews
10 helpful votes
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Apple is one of my favorite companies to purchase products from. I really appreciate the level of thought and detail that apple puts into it's products and user experience. Whether I am shopping online or in one of there stores everything is neatly organized and easy to find. Over the past 10 years of owning apple products I have only had a few problems with my products. The way that apple has gone above and beyond to remedy any problems I have has really impressed me. I strongly recommend buying products from apple.com.

Date of experience: April 17, 2014