On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been using Apple products for over five years now and I've had only one minor issue with headphones that was quickly fixed at the store. Their stuff may cost quite a bit but the quality sure is worth it.
We really love there products. So inventive. Always fresh new ideas.we have various i pods and i phones. Good quality products vs the price.
Prices high exceptional products but only to apple products so one to two stars for keeping in store products limited not happy
All products from Apple are well designed and functional. Easy to use and stylish as well.
Apple is no longer a friend of the little guy. They have become another huge company just trying to squeeze the last penny out of the suckers that buy their products. They are no better than Microsoft, and in many ways worse.
Being from the UK, Apple products are expensive when compared with others now available.Is reliability worth the extra cost, especially for my children. At present there seem to be internet connection problems even with the cloud
Recently, I purchased an engraved ipod for my boyfriend. I actually got it about a week earlier than expected. The text notifications for delivery were right on. I thought it was also beneficial how it is mandatory to sign for the item, unless you object not to. Overall, I'm always satisfied with Apple, such a wonderful savvy company.
Have had to send my 27" iMac back for repair 4 times in 3yrs!
Just had the black screen of death - cost me 600 Euros for new screen replacement here's hoping its fix the problem.
Love this company
Quality and service
And HONESTY
Not like www.gilt.com or www.borderfree.com
I am an app fan, from the first generation to iPhone 6. I never miss. And I like the unique system.
How can you not love apple? Thank you for my student discount, thank you for my macbook and thank you for all the iphones I have used over the years.
I used apple products like macbook pro, iPhone and iPad. I started using iPod first and enjoyed using all the products ever since 2011. What I like about their products is that its quality and finishing is so profound. After using macbook pro laptop, I do not want to use other computers (pc).
Love the apple products... easy to use and no problems with them. Apple is great about taking care of any issues you have with your mac, iPad, or iphone. My complaint is that we has a lot of fraudulent issues with itunes and I lost some money from it that they wouldn't give back. So beware about putting credit card on file (I do not do this anymore). I strongly suggest using a prepaid card and only putting the amount on it that you need to pay for the app or music your wanting.
I've only ordered off of their website twice but I've had minimal problems. They did charge me an extra $100 when I ordered my laptop but it was during their back to school sale and right before they released the new MacBook Pros (they upgraded mine right before they sent it out to me) so I understand that there would be some confusion. I called and got it all figured out and they refunded the money to my account. The second time I ordered, the site said that the backpack I wanted wasn't going to ship for about a month but I actually got it right away so that was a nice surprise. Overall pretty good, better than a lot of places I've shopped.
Ended up using apple after ordering three i pads of a different website and they never arrived! Apple is great company with really good customer service! Really recommend them to anybody looking for security when buying online.
NO. Just... no. Horrible products, terrible customer service, I am 100% CONVINCED that the popularity of such an idiotic brand is solely based on the stupidity of the masses. No legitimately intelligent person anywhere around me has anything to do with crapple. Bells and whistles only call dumb animals.
Amazing products and tremendous customer service. LOVE!
My phone is playing up. I updated the latest IOS and its not treating me well...
I love apple product. I am currently owner of an apple laptop. It has seen that very simple to use. Everyone knows that apple products are always good. I am totally happy with my laptop; this is very perfect, clear and accurate. And it is still in good condition
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account