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Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
This summary is generated by AI, based on text from customer reviews
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Love Apple. That's why I own stock in the company.
I prefer to buy online then going in the crazy stores. But the tech people who fix phones and macs are very helpful.
The best, cleanest and most stylish user experience in consumer electronics.
I'm a huge fan.
I really don't understand how anyone can use a PC these days.
I've enjoyed my iphone 5 for almost 18 months.It's simple in its design, easy to use and beats their competitors in many aspects. However, their assurance period and pricing could be disappointing depending on what you expect for your money. Overall the iphone 5 wasn't too disappointing and I might buy one in the future.
Why support this company? They make crap in China and sell it to stupid US citizens and charge a 900 % mark up. SHEEP
Jobs stole his technology from other companies... so I guess that makes him a smart man... but why pay $800+ for a cell phone you can't even take your battery out and replace when it goes bad, and you know its gonna go bad... lol
Got a new gadgets for Christmas. Love the service and the products as well.
No doubt it's a very awesome phone i ever seen.
I-softinc is fastest growing mobile App and web development company.
Ordered my new phone last month and it is as great as always. Love it!
I felt if a smart company like Apple offered Chat Support, that would be helpful.
I have sincerely tried it on their site a few times and was sorely disappointed each time. Both at how annoying (yet unavoidable) the automated attendant proved to be, and at how clueless too many low-level chat- (and later, phone-call-) takers proved (I'm a deep techie, like to cut to the chase).
I dislike being used to train support staff at my time expense (I'm disabled, shouldn't have to waste precious talk time explaining basic tech stuff to them. Chat, telephone, whatever.
When I'd already spent an hour explaining my Apple device dilemma thrice and was told to make yet another appointment at an Apple Store for the pre-approved fulfillment, it turned out one cannot do that online. Instead, I had to wait on yet another phone queue to get the appt.
Ugh, some web site. I was generous with three stars.
Got to order a gift for my daughter and lucky to purchase a discounted electronics. Great service too!
Amazing products, from the old ipones to the newest iphones, much, much better than any cell, specially cause the ios that is not androig.
I really like their simple and clear. Sometimes I go to the page to search something, they even provided the online chatting, which is much convenience.
The phone works well, and communication was good, fast shipping, thank you.
I recently bought a new iPhone and I was having a difficult time getting some of my accounts setup properly. Now I am not normally one to want to call tech support, I know how things work but in this case I had no choice. I called the main line and went though the prompt and then an actual person speaking English answered the phone. What an achievement! They were able to get me sorted and on my way right away.
I don't like the proprietary nature of Apple products. If they are having a problem, there is no solving it on your own. Take it to the Apple store. They are incongruent in use/operation to a PC and require a whole re-learning of the navigation scheme.
May, well was good once, seems to have lost direction and the quality is going down.
The apple products are awesome, I like living in the future with these constant product releases and updates to existing products.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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