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Apple

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Danair H.
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I love apple products iwatch iphones earpods. I like the camera on the iPhone just really like how its built. You save your photos to icloud the iphone has loud speakers this is the best phone ever made

Date of experience: January 18, 2016
GB
6 reviews
15 helpful votes
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Apple fan
January 17, 2016

Apple technology surpasses everything else. I've used my ipod nano for over five years, almost every single day and it works perfectly. What more can I say.

Date of experience: January 17, 2016
New York
25 reviews
37 helpful votes
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I continue to find Apple's products to be the easiest to use, with the greatest view ability, which is quite important to me because I am visually impaired. The margin over competitors is not great, however, and Apple is more expensive. Nonetheless, it remains my choice. I currently own an iMac and an iPhone 6s.

Date of experience: January 16, 2016
New York
8 reviews
17 helpful votes
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We an Apple family, with ipads, iphones, imacs, ipods, etc. Their products tend to last (don't drop your iphone from more than three feet high, however), and their on-line and on-phone help is superior to any comparable brand I've experienced.

Date of experience: January 14, 2016
Australia
3 reviews
11 helpful votes
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Very high priced
January 14, 2016

Apple's prices are too much high. They should try to make low price products so other people also can buy their products

Date of experience: January 14, 2016
Germany
5 reviews
3 helpful votes
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Frequent flyer
January 15, 2016

I purchased my last two computers from Apple on line.

Date of experience: January 14, 2016
Canada
16 reviews
3 helpful votes
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Avid user!
January 15, 2016

Just upgraded to an iPhone 6. Blazing fast, reliable, and everything I need from a phone!

Date of experience: January 13, 2016
China
64 reviews
15 helpful votes
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Amazing phone
January 13, 2016

Apple is the most good quality phone I was used.
Good after sales service.

Date of experience: January 13, 2016
Texas
10 reviews
11 helpful votes
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Need to get a appointment days in advance. The workers look at you like you are beyond help. No one knows what they are doing but give you a price.
Promises, promises. Nothing else.

Date of experience: January 12, 2016
Florida
7 reviews
22 helpful votes
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Outstanding quality
January 12, 2016

Their products are outstanding! Whether you're looking for quality or just a pretty and useful thing to have - buy at Apple.

Date of experience: January 12, 2016
GB
3 reviews
17 helpful votes
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Brilliant
January 12, 2016

I am fond of apple's products. I do not want to use others.

Date of experience: January 12, 2016
Illinois
31 reviews
27 helpful votes
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My Apple experience
January 12, 2016

Apple not only makes the best products in the market in terms of quality, reliability and design and functionality, but their customer service is truly outstanding: polite, attentive, responsive and knowledgeable.

Date of experience: January 11, 2016
Missouri
9 reviews
24 helpful votes
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Apple service and products are top notch!

I wont be going back to Samsung or any other phone and tablet!

Date of experience: January 10, 2016
Germany
3 reviews
11 helpful votes
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Expensive YES, but my Apple Products last up to 10 times longer than most other products and include many options and features that many other similar products don't. Don't make the mistake of asking some of the so called experts. They have to know it all, it's their job, but it has little to do with the average owner. As my boss once said, I already have a profession, I don't need another one!

Date of experience: January 10, 2016
Canada
4 reviews
12 helpful votes
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Always great product
January 9, 2016

I worked over over 8 years in IT field, in the past. I used to be a windows and OEM computer user. I switched to Apple roughly 6 years ago. It took me few weeks to adopted to Mac IOS operating systems. I cannot go back. All my devices are Apple and I don't think I will change it until other brand becomes better then Apple, which I highly doubt it.

Date of experience: January 8, 2016
New Jersey
3 reviews
23 helpful votes
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Super great
January 5, 2016

I love apple's products. They make best among others

Date of experience: January 5, 2016
New York
11 reviews
16 helpful votes
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I waited for years befor I made the switch to Apple products. I made the leap after being tortured w viruses on PC I leaped when Apple had a sale in 2009 on their laptop computers. Their customer service w Apple care is worth EVEY DIME you pay for it.

Date of experience: January 3, 2016
GB
3 reviews
3 helpful votes
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Great service
January 3, 2016

Their products may be expensive but they are of good quality and their customer service is great! Would highly recommend

Date of experience: January 2, 2016
Mexico
7 reviews
6 helpful votes
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I made the transaction in the MX version of the site, which is secure and easy to navigate. My computer was personalized and shipped directly from Cupertino in a week via UPS. The package was secure and the tracking system very reliable. I've bought other products from Apple and the experience has always been great.

Date of experience: January 2, 2016
Arizona
5 reviews
1 helpful vote
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Nice!
January 1, 2016

Love Apple products and a Great place to shop! Staff very helpful!

Date of experience: December 30, 2015