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Apple

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

New Jersey
10 reviews
9 helpful votes
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The best
March 29, 2016

My first IPhone has lasted for years, it is by far the best phone I have ever had. I love Apple and all of their products.

Date of experience: March 28, 2016
California
4 reviews
0 helpful votes
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I have been an Apple fan since my first MacIntosh computer in the late 70s. I have continued to support Apple with the purchase of many desktops, laptops, Ipads, Iwatches and Iphones. During my career I have used many other computer products but none have been as easy to operate or as reliable as my Macs.

Date of experience: March 27, 2016
New Jersey
20 reviews
2 helpful votes
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Pricey
March 27, 2016

They make good stuff, not to repair friendly though

Date of experience: March 26, 2016
GB
2 reviews
3 helpful votes
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I loe it
March 27, 2016

I love using apple and their products. So many tings to choose from, and the customer service and warranty really pay for itself.

Date of experience: March 26, 2016
China
3 reviews
3 helpful votes
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Great
March 27, 2016

Great products, and you just cant beat that customer service and warranty plan.

Date of experience: March 26, 2016
Canada
5 reviews
7 helpful votes
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Fantastic
March 27, 2016

Fantastic products, prices kinda suck, but you just can't beat the quality.

Date of experience: March 26, 2016
GB
4 reviews
8 helpful votes
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Awesome
March 27, 2016

Awesome products, prices kind of suck, but it is cutting edge.

Date of experience: March 26, 2016
GB
10 reviews
63 helpful votes
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Horible
March 25, 2016

Hate they they are awful. Bad service and terrible service

Date of experience: March 25, 2016
PS
10 reviews
4 helpful votes
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I get it, Apple has good products... but so does Samsung... why are their products so damn expensive? Can you imagine if you buy an iphone, an ipad and a macbook? You'll need a fortune

Date of experience: March 22, 2016
GB
3 reviews
2 helpful votes
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Love it
March 23, 2016

My iPhone are inseparable within many years. The best gadget I ever had.

Date of experience: March 22, 2016
California
16 reviews
99 helpful votes
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So, I really love apple's quality that they put into their iPhones; it's their computers that I can't stand. But even so, Apple's phones are rivaled only by their service in which -if you're a loyal customer- they'll take care of you.

Date of experience: March 21, 2016
Canada
14 reviews
9 helpful votes
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They had been producing wonderful, useful and very innovative products, however the restriction area is tremendous and is heavily protected. Thanks to android that every thing is approachable. All sites could be loaded and worked out easily.
In future Apple has to give some flexibility into this protected areas and make it more approachable and user friendly

Date of experience: March 20, 2016
California
3 reviews
5 helpful votes
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LOVE APPLE!
March 17, 2016

My first computer I ever used at school, first laptop going off to college, first smartphone... Apple has always been there with great products and excellent style. Apple fan for life!

Date of experience: March 16, 2016
Texas
3 reviews
7 helpful votes
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Awesome
March 17, 2016

Awesome products, and the warrant really pays for itself.

Date of experience: March 16, 2016
Czechia
10 reviews
10 helpful votes
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No memory card
March 17, 2016

They really need to stop showing off and just add the memory card slot to their stuff

Date of experience: March 16, 2016
GB
9 reviews
7 helpful votes
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Smart
March 16, 2016

Their products are of high quality. I can't complain about it

Date of experience: March 16, 2016
California
10 reviews
7 helpful votes
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Great company. Just wish they did not make their products that glitch so much. Seems like every iPhone makes it maybe 3 years then nothing but drama, battery problems ect... Still a great overall product though

Date of experience: March 16, 2016
RU
3 reviews
1 helpful vote
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Best computers!
March 13, 2016

Apple is the best company if you are looking for reliable laptops!

Date of experience: March 13, 2016
Virginia
23 reviews
42 helpful votes
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Love apple love their website and products. Always use prepaid cards as payment on any site. Never you own credit cards or debit cards! Not ever!

Date of experience: March 7, 2016
Massachusetts
6 reviews
30 helpful votes
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Apple Stores don't carry Apple refurbished items. So, we'll shop for the computer online, but go to the Apple Store for accessories and in-person support.

Date of experience: March 6, 2016