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AppleReviews 2,092

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

Ukraine
2 reviews
1 helpful vote
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Their phone is an icon for all smartphones now. Website is clear and inspiring too!

Date of experience: April 7, 2016
Australia
3 reviews
2 helpful votes
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You get what you pay for. Four computers and six iPhones later they are still number one in the world for customer service

Date of experience: April 6, 2016
Georgia
30 reviews
11 helpful votes
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I have used apple items for years and have very little problem with them and when i did they were very help in talking care of the problem and the price has been good on there items

Date of experience: April 6, 2016
Canada
20 reviews
50 helpful votes
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I love apple products but I thought when I had a prooblem with my phone that I would be waiting forever. Nope. I requested a callback in like 8 seconds, waited 5 minutes for someone to answer, told him my issue, and had a solution in five seconds. Not sure about shipping because this was a contact the company situation not a purchasing situation.

Date of experience: April 6, 2016
Minnesota
8 reviews
17 helpful votes
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Stuff that works
April 6, 2016

No expensive IT support, just show up to the genius bar.

Date of experience: April 6, 2016
Romania
2 reviews
0 helpful votes
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Good
April 6, 2016

Good place to get the best products on the market.

Date of experience: April 6, 2016
Michigan
5 reviews
18 helpful votes
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Walking into the apple store your immediate greeted by someone who is there to help you. No need to try and figure out whats the best thing you need to get or what to do. No time wasted as your in and out in less than 30 minutes.

Date of experience: April 4, 2016
PS
12 reviews
11 helpful votes
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Will never give up on Apple
Best security for business purposes

Date of experience: April 1, 2016
Argentina
19 reviews
13 helpful votes
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Great!
March 31, 2016

Apple, I love Apple. I haven't shop from them a lot, but the little I did, I had a good experince. Their customer service are really great! I've had a really bad accident ith one of our Ipad's and a customer service rep, really helped me out.

Date of experience: March 30, 2016
Virginia
5 reviews
5 helpful votes
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Great products
March 31, 2016

There is a reason Apple products are the number one across the world.

Date of experience: March 30, 2016
Oregon
12 reviews
7 helpful votes
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Proprietary nonsense
March 30, 2016

Apple products are way over priced and the least compatible of any major electronics device. Their proprietary philosophy is just a way for them to be greedy and not a means of innovation or progress. In fact it discourages innovation and cooperation.

Date of experience: March 30, 2016
Virginia
5 reviews
7 helpful votes
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The best
March 30, 2016

The best products on the market. There isn't a whole lot that they have that isn't fantastic.

Date of experience: March 30, 2016
California
2 reviews
1 helpful vote
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Love apple
March 30, 2016

Their products are over the top! I love them -- and love the thoughtful on line insights!

Date of experience: March 29, 2016
Nevada
6 reviews
3 helpful votes
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Sales service is excellent... tech and repair are very good. Product is Appe... what more can I say?

Repairs can be ridiculous for families with kids... invest in the best armor type cases you can get. My daughter has 4 kids, each with their own iPad, and replacement glass is very costly through Apple...$300!

Date of experience: March 29, 2016
Delaware
3 reviews
15 helpful votes
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Love this brand
March 29, 2016

I love this brand. Every time they bring new device with new idea and with improvement. This is what people love it.

Date of experience: March 29, 2016
GB
1 review
1 helpful vote
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Very good
March 29, 2016

I am a client of Apple and I like their products very much

Date of experience: March 29, 2016
Colombia
6 reviews
5 helpful votes
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I love my MAC
March 29, 2016

I love my MAC, I used a dell for years, I switched over to a MAC when my computer was down for a bit. I will never switch back!

Date of experience: March 28, 2016
Argentina
11 reviews
6 helpful votes
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Excellent
March 29, 2016

Excellent Products. If you have ever used a MAC or an IPhone you know exactly what I am talking about.

Date of experience: March 28, 2016
Texas
5 reviews
5 helpful votes
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Superb
March 29, 2016

I absolutely love Apple Products. So user friendly, and well ahead of their game.

Date of experience: March 28, 2016
Canada
4 reviews
2 helpful votes
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Awesome Products
March 29, 2016

Apple products are hands down the best. They do need to step their game up though, android is catching up.

Date of experience: March 28, 2016