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Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
This summary is generated by AI, based on text from customer reviews
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I'm an apple girl. Can't beat it in my estimation. I've never had a bad experience with ordering from Apple. Always on time, always what I ordered, and easy! (And they engrave for free!)
Apple is my favorite. I love the way the product looks and the features, but they are quite pricey at the apple store. The apple website can be helpful though. I enjoy browsing through it.
I recently purchased an iPhone 6 and it is awesome. But i thought it has a battery issue. The Battery drain very quickly, Please help me out on this. Overall iPhone is okay. I love Apple
I've enjoyed every single device I have ordered from Apple. Worth the money, not slow!
Two Apples down the line and after over 4 years great service my 4 slowed to snail pace so I upped the stakes to a new 5S. Not quite the same as there are a few things I don`t care for, but you have to move with the times I guess
It sucks that you can't just download free music like an andriod, but I love it. So sleek and it never crashes
Overall Apple is good! I just wished that they had more Apple stores in the smaller cities because I have to drive at least 3 hours to get to the Apple Store but when I do get there I leave happy
I have these Apple products, Mac Pro, Macbook Pro, iPad and iPhone. They always treat me right if here is something I need help with they fin a solution. Their support Team is great.
Brand talks a lot about itself. But Apple produces only quality products. A little expensive so I give 4 stars rating
Yes, it is true. Apple is easier to use than Windows because you take the whole file with you when you transfer anything, unlike Windows. It is also not as easy to break into as Windows with viruses. Windows also has a massive OS
I am using iPhone since 3g and I am upgrading it every year when new model comes out and I am satisfied with it.
I decided to alter my review to give praise to technical support. Computers are great until there's a problem and you need technical support. As someone who grew up with a black, corded, rotary dial telephone when it comes to computer jargon, I'm not at the top of the learning curve. Apple on-line support is without doubt the best I've encountered. Unlike many other tech reps who's english language pronunciation skills are marginal at best, who often are impatient and who lack the ability to clearly explain things Apple reps are smart, pleasant, patient and dedicated to helping you solve your problem. I'm not going to list all of the benefits of owning an Apple computer, I will just say that should you have a problem, you can rest easy knowing that excellent help is just a phone call away. In store service is also excellent but do make an appointment!
Bought an Apple Watch and it developed a fault after a few months. Took it back and received a replacement within a week. Has been working perfectly now for just under a year.
Apple's website is THE place to go for info about their products. Highly recommended.
$#*!ty CS. I had a conversation with the indian guy? Who have gave me the number of the other apple CS cuz he didn; t know what to do. Ridiculous!
Super pissed, I upgraded the software to the latest version and now my iPad will not turn on completely just keeps restarting I'm so pissed right now I will never buy another device that gets turned off by the very people I bought it from!
Apple has great products, it's a great company with a lot of great people, however the Apple Store in Brussels is just so bad that it's better to visit an Apple Store in France or Netherlands. Apple 'geniuses' at Apple Store Brussels appear to be poorly trained, they don't know the Apple products well enough. When I visited the Apple store with a technical problem on an iPhone I couldn't believe how many untrue and absurd things these guys would tell me. Their manager Ilia (or something like that) is overwhelmed by customer complaints, but is so arrogant, doesn't matter about Apple reputation, doesn't work on customer satisfaction, obviously hides himself to avoid talking to customers. I continue to believe that Apple is a great company, but their is a huge lack of skills and business ethics in the retail, especially at the Apple Brussels store.
They have the lasted technology electronics equipment
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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