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Apple

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

New York
2 reviews
2 helpful votes
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Screen
July 20, 2016

I seriously don't know how i do it but every apple phone i get the screen shatters and/or the LED screen behind the glass cracks. I usually just go to the mall and have the person in the kiosk fix it for 100$ but i paid more than 400$ for this phone. You'd think that the glass wouldn't be so fragile.

Date of experience: July 20, 2016
Mexico
2 reviews
3 helpful votes
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Battery life
July 19, 2016

Everything is great about the phone but i still cant manage to keep my phone on during the whole day. I hope they find a quick solution for this.

Date of experience: July 19, 2016
Minnesota
19 reviews
90 helpful votes
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The app store is the worst $#*!ing digital "service" I've ever used, and I'm not picky. I grew up with Mac so I'm not a PC-preferred person either. After this bull$#*! sucking me into a vortex monopoly I'm considering quitting Mac.
I've reset my password over 100 times trying to get into the app store over the years because Apple's $#*!ing $#*!s force you into their monopoly and purchase only from the app store. IMovie used to come on the computer for free, no hassle no problems. Now it's locked up and I will never be able to get to it. It won't let me create a new account and guess what: I never started a $#*!ing account. Those $#*!s screwed me over and I never asked for any of this. One minute I have iMovie, the next minute I don't and I'm verifiably locked out for ever. I got your message loud and clear Apple. You don't want me as your customer, I'm happy to spend my life time elsewhere. Go $#*! yourselves. Monopolies are bull$#*! and we're not putting up with that garbage treatment anymore.

Date of experience: July 16, 2016
California
2 reviews
8 helpful votes
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Apple rocks!
July 15, 2016

Been a fan of Apple products for years. They never disappoint. Always buy Apple care and book your appointment for the Genius Bar. They provide excellent help within minutes every time. Bravo on their awesome customer service!

Date of experience: July 14, 2016
Missouri
4 reviews
10 helpful votes
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I could go on and on about the scam-artistry played by Apple Inc. But in this review I will try to keep it as professional as possible. Apple products have always been the pinnacle of the computing industry. But why? Is it the speed of their products? No. Is it the revolutionary hardware? Absolutely not. From what I can tell its the Apple computers ease of use and the fact that many want an Apple computer device; Whether it be An iPhone, iPad, MacBook or iMac simply because it can be used as a status symbol to other individuals. I do not hate Apple Inc, but the fact they are still selling hardware from a previous generation of technology with a polished design for a premium price tag Is absurd. Customer Service through Apple Inc. Has always been something thwy do very well. Their representatives are thouroughly trained and know exactly how to handle most situations thrown at them. If you had an in app purchase that refused to work for instance, with a quick call or chat with a Rep, you will be happy to know that your premium-priced device has equally premium customer service. The only reason I can give Apple a 3 star review is for the thought they put into the polish of their devices and the superior customer service.

Date of experience: July 12, 2016
Canada
20 reviews
8 helpful votes
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Phones
July 12, 2016

Issues with my phone are insane wish someone would respond

Date of experience: July 12, 2016
Canada
21 reviews
14 helpful votes
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I needed to buy a new MacBook pro so I was looking at their refurbished products, There was a sale on them and I wasn't able to buy it at that time; I tried calling their sales department to see if they could make an exception and give me the sales price. The sales reps tried hard to help me but in the end I was told there was literally no way in their system to simply adjust the price for me. I don't appreciate a company that doesn't care for their customers. Its not like their products are seriously over priced or anything...

Date of experience: July 12, 2016
RU
3 reviews
5 helpful votes
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Unfortunately the website is not informative. They are rarely promotions discounts. Better to buy Apple products from Resellers.

Date of experience: July 7, 2016
Virginia
2 reviews
4 helpful votes
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Slow, many defects
July 6, 2016

I am amazed at how so many are drinking their cool aid. There are better products, with fewer defects, less slave workers. Is it so important to belong to something so you will turn a blind eye to their real business practices?

Date of experience: July 6, 2016
Oregon
2 reviews
34 helpful votes
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Excellent
July 2, 2016

Half of the apps Apple makes you have on your cellular device shouldn't be there. You should be able to purchase them if you want them because it takes up a lot of space on you phone

Date of experience: July 1, 2016
California
26 reviews
2 helpful votes
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Again, 4 1/2 stars.
January 18, 2021

What's not to like?
Except that Apple is falling the way of all Giants. Quality and effort starts to take a tumble from the rarified air up there.

Date of experience: June 27, 2016
Maryland
5 reviews
3 helpful votes
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I love my phone
June 29, 2016

Wouldn't go back to an Android if you paid me. I do love androids too but not as much as iPhones.

Date of experience: June 27, 2016
New York
2 reviews
8 helpful votes
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Super amazing
June 23, 2016

Thanks for inventing a waterproof mobile. Its safe my important data when my mobile fell down in a pond.

Date of experience: June 23, 2016
Wisconsin
5 reviews
7 helpful votes
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Annoying
June 21, 2016

This website is really a pain to navigate. It's very easy to go "wait, where did I have to go to get to that page again?" Especially when you're in the store section. Apple's website should be better than this.

Date of experience: June 21, 2016
Egypt
4 reviews
2 helpful votes
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ALL Most apple love it, because of security & privacy and... They beat the others really.

Date of experience: June 20, 2016
Pennsylvania
5 reviews
5 helpful votes
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Great product line
June 21, 2016

Their professionalism is great! Their products are great! And their customer care is excellent!

Date of experience: June 20, 2016
Connecticut
11 reviews
23 helpful votes
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The Apple product is synonymous with quality and advanced technology. Unfortunately, their service is having a difficult time maintaining a balance with that. Visit a store or try to make an appointment... those who have know what I speak of.

Date of experience: June 20, 2016
Kansas
8 reviews
20 helpful votes
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Apple continues to innovate excellent technological platforms that last. Apple is the source of all the greatness you see in the marketplace. You get what you pay for and what you get is a platform device that blend style and comfort to workable devices that perform with excellence! A+

Date of experience: June 19, 2016
Canada
14 reviews
22 helpful votes
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Tops any online store for customer service! Super fast shipping.
No problem with returns!
I have multiple apple products bought online and my experience has always been A+
Their customer alone is an exemplary example of what customer service should be like at every online store! Always have exceeded my expectations and I have been buying online from Apple for several years.

Date of experience: June 19, 2016
Thailand
1 review
0 helpful votes
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The sales page states shipping within 1-3 days however the fact is, i ordered the product on the 13th, paid for it on the 15th and it finally confirmed shipping for the 22nd which works out to be 9 days after the order was placed and 7 days after payment was made.

This is very misleading.

Also, when i tested a new order on Saturday 18th, before the delivery date, it stated i could receive the delivery on the 22nd which is the same day it confirmed delivery for my original order placed on the 13th.

Date of experience: June 17, 2016