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Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
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Was using Apple products for a long time, owned Mac, countless iPods and an iPhone ofc. Never let me down. But the latest tendencies make me sad... Prices + some decisions they made... Will wait hoping things get better.
For years I have loved using Apple's roducts. This review is not a criticism towards their products but towards Apple themselves. First off they charge way too much for their products as their newest Mac is $2,400! You can get a PC for less than half that price or create a decent Hackintosh. Secondly, they have been screwing over their Mac Pros which have not been updated in three years and their iPhones are technology hoggers that have to get the newest feature first. Until they screw their heads on right they are getting a three from me.
I have an Apple Store in my town, so I do ship to store even though the parking is horrendous. This way I can control when I get it. Apple is better in the store because they will set up things there. It's worth the extra price which is usually very close to Costco or Best Buy. If it's a little item that needs no set up like a phone case I recommend buying it elsewhere it will be cheaper.
I am not a huge shopper of Apple, how ever when I have had to go to their shops for customer support, I have NOT left disappointed. I have always had help and all questions have been answered. There stores however are limited and more are needed to cope with the growing demand of customers.In Perth WA there are TWO apple store I know of another three or four would be better.
The service is excellent & the staff are nice and friendly!
They are so helpful at the Apple store, if I have a problem with my IPhone. They have a great return policy and are very helpful. The drawback... they are super busy and sometimes you have to make an appt.
It was pretty sick knowing I have a gadget from the best selling electronics company in the world! I have apple music, a lot of apple cards, a case that fits it, etc. I totally recommend this to someone who wants a little music player (talking about iPod) or a new or used touch screen phone (talking about iPhone)!
The biggest and most expensive company in the world, what else do you need?
You may not like its products but they are everywhere and at least half of your friends has iPhone.
They provide excellent services and their sites main page is always very informative and you are basically two clicks away from buying their product acquire their service.
Apple iphone 7 is my best phone so far. The camera on this phone is simply amazing.
I recently purchased iphone and when i got the delivery the iphone screen was cracked... pathetic... response...
Apple iPhone is very good easy to use with a variety of functions, iPad is fabulous.
Always happy to help. I have not had a bad experience with Apple staff. They are always happy to help.
Apple got very poor quality products. They design this poor quality on purpose. When the product will get broken sooner the sooner you will buy a new product. The more products you buy from apple the more money they make.
Apple makes it easy to compare its products, find specs and make decisions.
I use to be team android but ever since I got my apple iphone I will NEVER go back! Love love love apple products! I have never had any issues and would recommend apply products to anyone without hesitation!
Once you download a free app and cancel the app, they continue to take $$ out if your account. I called my bank & got my $$$ back. Free apps are not free
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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