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Apple

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

Texas
4 reviews
1 helpful vote
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Highly recommend!
December 15, 2016

Great communication fast and efficient shipping! Usually arrives before promised date!

Date of experience: December 14, 2016
Pennsylvania
30 reviews
6 helpful votes
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Fantastic
January 18, 2021

I've had good luck with customer service on the phone and online. I made a mistake when I purchased a song, and they got back to me hastily and fixed the problem.
I've always had someone polite to assist me whether it be phone or email.
Just wish they made iPhones last longer than 2 or so years. Not everyone can afford an iPhone every 2 years!

Date of experience: December 11, 2016
Washington
3 reviews
3 helpful votes
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Way overpriced
December 9, 2016

Service is soso, my friend's iPhone stopped working and took two weeks to just to get a battery. Lol I never use apple products

Date of experience: December 9, 2016
Max O.
New Hampshire
29 reviews
72 helpful votes
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I don't want to have to sell a kidney, or my first born child o be able to afford Apple products! How about you guys bring the prices back down to earth where the rest of us humans live so that WE can afford them too?! I promise you, you would sell SO much more. It's literally just stupid how much your products cost.

Signed

The people of earth!!

Date of experience: December 9, 2016
South Africa
5 reviews
10 helpful votes
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Good Customer Service!
December 8, 2016

Long Lead Time compared with Amazon.com for Apple items!

Date of experience: December 7, 2016
Australia
2 reviews
0 helpful votes
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Good products
December 5, 2016

Good quality, fancy. But they are a bit too expensive.

Date of experience: December 4, 2016
California
1 review
0 helpful votes
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Apple.com is a great site for shopping for official apple products. The UI is nice, but the only flaw is the process credit cards and what not very slowly. It could take 1-4 days to just processes your cards when other services are instant. Same with PayPal.

Date of experience: December 4, 2016
Canada
8 reviews
22 helpful votes
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Good
December 5, 2016

To easy to order items you really did not intend to.

Date of experience: December 4, 2016
Arizona
5 reviews
2 helpful votes
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The Best Store on Earth
December 4, 2016

They could be packed to the gils and someone would still come up and greet you with a smile and ask how they can help you and put you on the proper list to be helped. Every Apple product is incredible. I'll never use a PC ever again, or probably ever have a different phone besides iPhone.

Date of experience: December 2, 2016
Ukraine
10 reviews
22 helpful votes
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I love their designs. I love their website. I adore their stores (been to several around CA and in NYC).

Date of experience: December 1, 2016
New Jersey
9 reviews
0 helpful votes
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Worldknown
January 18, 2021

They've made their name. And mostly you pay for the brand, but also for the high quality. If you are looking for the production that will work for years you can choose apple

Date of experience: November 25, 2016
Brazil
5 reviews
8 helpful votes
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Love this store
November 25, 2016

They are so helpful at the Apple store, if I have a problem with my IPhone. They have a great return policy and are very helpful. The drawback... they are super busy and sometimes you have to make an appt. Overall, I am Satisfied, Thank you

Date of experience: November 23, 2016
India
4 reviews
1 helpful vote
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Top Class Site
November 25, 2016

The products as well as the website are really top class. They provide the best phones with the latest technology. Great work!

Date of experience: November 22, 2016
California
7 reviews
0 helpful votes
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Top notch design.
November 23, 2016

Not only the excellent design, but easy and elegant to deal with online as well: that's good business. Much appreciated.

Date of experience: November 21, 2016
Canada
2 reviews
0 helpful votes
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Great Products
November 21, 2016

I love Apple products and I would recommend using the service and not worrying about mishaps.

Date of experience: November 20, 2016
Kenya
12 reviews
89 helpful votes
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Apple is not as good as it used to be. It was all Jobs. Now that he's gone, it's like a circus over there with zero innovation.

Date of experience: November 20, 2016
Virginia
7 reviews
14 helpful votes
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So friendly and helpful at the Apple Store if they got me into the brand new iPhone 7 thank you Apple

Date of experience: November 19, 2016
Malaysia
5 reviews
4 helpful votes
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Great products, but...
November 19, 2016

The products are becoming better, but the prices are insane if you keep in mind they never had the most advanced hardware inside. Also updates are killing the devices and making them unusable.

Date of experience: November 18, 2016
Ohio
7 reviews
23 helpful votes
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Always Apple
November 14, 2016

Yes! I love apple. I ordered my iPhone here and was truly inspired by the details that have went into this process. Apple just goes above and beyond in every detail and product that is made. The website design is amazingly detailed and the process to order ask every type of question to make sure you're getting exactly what you want. I have never been a fan of online phone or computer shopping but Apple has made me a fan. Good job Apple.com. This is the only way I can visit an Apple Store since I live in a state without one.

Date of experience: November 12, 2016
Washington
2 reviews
1 helpful vote
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I love my new iPad
November 13, 2016

I love my new iPad, I just wish it was a little more sturdy.

Date of experience: November 10, 2016