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Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
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I have, like a stupid person, been an Apple buyer for a few decades. I have purchased several iPods, MacBooks, iPhones, and an Apple Watch. I'm not sure why I do because the customer service sucks. I have had multiple iPods break and the attitude at the Apple Store is pretty much that they don't care. Currently, I have a brand new MacBook Pro that I bought in March of 2017 and it is already broken. They want to send it away for over a week which means that I won't have a computer for work for that amount of time. I am done paying premium price for a product that isn't premium. I should have learned the first several times I was treated poorly at an Apple Store.
Just one thing Apple products are the best! I like it from Apple iphone 4 now i am using i7+. Its just amazing! Hope to see something special on 10th anniversary
I want to say I hate apple and their greedy corporate practices but the fact is they make a solid quality product.
Lately the quality of the Apple devices went worse as for me. They are still quite reliable but that pricing + almost none new features makes me hesitate whether to use it more...
Apple products are for the low middle class who wish to feel classy. In reality the only people who but Apple products are the poor, lazy, and ignorant. Apple has no true vision or innovation their products are all knock offs from other companies; the only products they invented are terrible and still not their own ideas (wireless headphones). I am disgusted how people continue to pay for apples outrageous prices when their products are so user friendly they may as well call their consumers mental and incapable of even basic tasks such as personalizing their phones.
Apple has always had excellent technology products from the iPod to the MacBook computer. Easy to setup and use most all products with great customer service. The only downfall that I didn't give 5-Star is pricing! It's getting harder and harder to spend up to $1000 for an iPhone every 2 years along with pricey laptops. Otherwise, Apple has great products.
I use the service direct message recently. But I already had time to evaluate it at the highest level. A large number of prompts allows you to configure the service without any problems. A lot of tips. The necessary messages are automatically generated along with the sending. Over a short period of time, the conversion increased by 36%. This is very cool really!
I always buy rebuilt products from the apple store. My two desk tops, two laptops and 4 phones are all working great. This is one of America's great companies
I love apple, but was a little bit disappointed with my last purchase. I bought an iWatch, and 2 weeks later the paint start falling off, i went to apple and they replaced it, but I am still shocked on how such a quality issue is out there, it has been apparently reported by many clients. I would expect better from apple
Love Apple products. The simplicity, the design and usability. Everything is perfect and I would never substitute their products for anything else.
I am so impressed with the customer care. It is so good. I like it very much. Apple is the best. Inovations to us and care to us- both ensured!
I'm walking on air guys! You might understand this feeling when you say good buy to windows, android and change them for Apple products. I'm happy like a child who finally got the toy he wanted for so long!
Apple is easy to use, and great quality. I can never go back to a non-Apple device since it's made my life too easy.
This is very good company this is very good company this is very good company this is very good company
Walked in an Apple store and received great customer service. Purchased my ipad and iphone right away! What can I say? They are great products!
There is no doubt that apple has been the best phone from beginning. The only issue is the service, the service centers in many cities of India is very poor executives don't have complete knowledge about the phone(devices) itself. I am facing this issue in all the service centers in Jaipur itself...
Hope apple won't compromise in this.
What else can I say. Products are fantastic and pretty much bullet proof. Best warranty in the market however it can get pricey.
I love their products, customer service and innovations. My entire family only uses Apple products and we never ever had an issue with support or their products. 10 stars!
I love their brand spankin Macbook Pro! GUN METAL! I also purchased the nike apple watch. TOTALLY love it! I have lost a few LBS now that I my watch tells me how active I need to be to reach my goals.
I am an apple fanboy. The macbook range is so awesome. Stability is guaranteed. The os is pretty cool, even cooler for developers and Writers. Get it going with this thing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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