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Apple

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

Belgium
3 reviews
19 helpful votes
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Avarage products
September 27, 2017

I have many apple devices but all of them rubbish. It's a huge business. They earn money on young ppl who think that it's cool to have apple phone or laptop. But in the real life all their products are made in china as the rest of mobile phones

Date of experience: September 27, 2017
Malaysia
5 reviews
0 helpful votes
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Complacent
September 26, 2017

If Steve Jobs was living he wouldn't let this be oh no. You now need an adapter to cnnect your phone to your macbook!

Date of experience: September 25, 2017
California
2 reviews
1 helpful vote
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Ok.
September 25, 2017

Not so good for me anymore. Every year the products become more and more of a marketing moves than of actual use. Still reliable but guess this year is a finishing one for me with everything but the Mac`s.

Date of experience: September 24, 2017
Singapore
2 reviews
1 helpful vote
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Epoch-making products
September 20, 2017

Apple's products like iPhone, iPad and Mac have changed our lifestyle. This company accelerates the improvement of technology.

Date of experience: September 19, 2017
Czechia
2 reviews
3 helpful votes
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Why I must pay for this?
September 18, 2017

It became insane expensive without reasons! I must pay for device and stuff in iTunes after. Why people must do that?!

Date of experience: September 18, 2017
Kenya
5 reviews
3 helpful votes
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Currently using iphone 6 plus and cant wait to get iphone x. Am in serious love with these products

Date of experience: September 14, 2017
Bulgaria
2 reviews
1 helpful vote
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Amazing!
September 12, 2017

Great customer service and overall superb experience! Everything is detailed on their website. I love the transitions between the images. They are lovely.

Date of experience: September 12, 2017
Philippines
2 reviews
4 helpful votes
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Always an ihpone user
September 7, 2017

Far more iOs is far better than any brand of phones. User friendly, limited app is always a great thing. Less procurement and everything else that goes with it. Proud owner of iphone since iphone 3 up until 6s plus.

Date of experience: September 7, 2017
Georgia
3 reviews
52 helpful votes
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Waiting for the 8 :)
August 29, 2017

One year already with my 7P and other than a dent inflicted by a drop on the floor, the phone works as new. I've had about 3 system updates so far, with significant performance improvements being seen in every instance. I'm now waiting for the 8 :) :)

Date of experience: August 28, 2017
New York
34 reviews
49 helpful votes
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Great Company
August 29, 2017

I own some Apple products and they work well. They offer a wide variety of products and they have brick and mortar stores in some shopping malls.

Date of experience: August 28, 2017
California
2 reviews
2 helpful votes
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Always a good service!
August 26, 2017

Sometimes there is a little bit of a wait but if you schedule an appointment in advance then you get seem fairly quickly. Most of the issues that I have had were able to be resolved with a reasonable period of time. Today I went in to compare prices and benefits of Mac book air and MacBook Pro. The first person that I spoke with was more of a technical expert so he directed us to a gentleman who was more versed in sales. He took plenty of time to explain to us the differences and help determine which laptop we would be purchasing in the future. It was a great visit today even though it was busy.

Date of experience: August 25, 2017
Bangladesh
2 reviews
1 helpful vote
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Awesome phone
August 24, 2017

It is a great phone for use. World best secure phone eve.no one can hake this phone. Your data will be safe

Date of experience: August 24, 2017
California
2 reviews
0 helpful votes
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Great Product Outlook
August 21, 2017

I have been using iPhone when they first comes to market. Since then they have come up with some marvellous designs, but about longibilty of the product are not that much to last. But if they are not introduced to market then smart phone would not be this

Date of experience: August 21, 2017
Nevada
4 reviews
1 helpful vote
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Apple Phones are Best
August 4, 2017

I Use Apple phones since when i was in my highschool, I never got any problem of anything. Smooth, Easy to carry and Sound Quality is awesome. Apple phones are the best available in the market.

Date of experience: August 4, 2017
California
2 reviews
1 helpful vote
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Yo te amo i phone 7
August 3, 2017

Muy bein mas apple productos la collors y blanco y gris y amarillo y verde y rojo y rosa y violet yo te amo y apple tablet y apple mac computadora yo te amo apple idomas

Date of experience: August 3, 2017
RU
1 review
0 helpful votes
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This site is scammerhttp://www.csimplus.us
I pay for receipt this guy, i didnt receive the receitp and i write this guy many time for twiter and for this site http://www.csimplus.us he dont want give me refund, dont buy nothing in this site its scammer

Date of experience: August 2, 2017
Illinois
3 reviews
0 helpful votes
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It is very big disappointment for me, why so many people stay loyal with this brand. Yes, they were discoverers one time. But now, I don`t even wait for revolution in my bravest dreams( Only evolution. And It`s pretty sad, obviously

Date of experience: August 1, 2017
GB
3 reviews
2 helpful votes
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As you would expect
July 20, 2017

Zero fuss. Item arrives in good time and well packaged. Service as it should be from a large retailer

Date of experience: July 19, 2017
California
9 reviews
22 helpful votes
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Best of the Best!
July 12, 2017

Best of the Best! I like last one Iphone 7 and for sure will buy Iphone 8! The only 1 problem is that iphone is really hard o repair.

Date of experience: July 12, 2017
New York
11 reviews
24 helpful votes
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Overpriced
June 27, 2017

The only decent item Apple sells is the mac book air. I have all Apple products from the watch to the itouch(for my niece), iPhone, Headphones and iPad. They all suck with the exception of the Mac book air( which is starting to give me issues after 5years). The phone (who can do better with focophone and smasung) the watch fell apart on me. The Itouch and iPad stopped working with only a few uses a week and the customer service is a gimmick to get you to pay or buy stuff you don't need. The service reps at the store are not Apple products specialist nor are they have any real technical know-how. They'll try to sell you something additional everytime you go in there. Apple products are about hype and overprice. Always check the video reviews from reputable reviewers before wasting your money on the overpriced stuff.

Date of experience: June 27, 2017