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Apple

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

Hong Kong
2 reviews
0 helpful votes
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Loving it!
October 26, 2017

Actually I am a big Apple fan! Because they are so beautiful, so amazing. The web service is also great. Although the price is a little high, but it is worthy.

Date of experience: October 25, 2017
Saudi Arabia
2 reviews
0 helpful votes
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Apple is pretty sweet
October 25, 2017

Very good service. You get your order quickly, and packaging is very good. Returns are no problemKeep up the good work Apple!

Date of experience: October 24, 2017
New York
3 reviews
4 helpful votes
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Apple is pretty sweet
October 23, 2017

Very good service. You get your order quickly, and packaging is very good. Returns are no problem. Keep up the good work Apple!

Date of experience: October 23, 2017
Australia
3 reviews
11 helpful votes
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Yes, I'm an Apple fanboy
October 23, 2017

Back in 2002 I started into digital audio, at the time Apple was the go to hardware. Starting with a G4 and various apple compatible third party pieces of software and hardware, I haven't had a good enough reason to leave. I've many reasons to stay with Apple, mainly, it just plain works out of the box and hardly ever had issues with hardware or viruses. They make the best gadgets and my imac sits front and centre on my desk.

Date of experience: October 22, 2017
Turkiye
2 reviews
0 helpful votes
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MÜKEMMEL.
October 23, 2017

EVET MÜKEMMEL. APPLE ÜRÜNLERİ GERÇEKTEN, GÜVENLİ VE RAHAT KULLANIŞLI. YENİ ÜRÜN DE YENİ ÖZELLEKLERİ İLE EMSALLERİNDEN DAHA ÜSTÜN SEVİYEDE.

Date of experience: October 22, 2017
GB
3 reviews
2 helpful votes
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Macs are good, I've been using them since 1992, but need to be upgraded often, or problems will soon start.

Date of experience: October 19, 2017
Sweden
2 reviews
0 helpful votes
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IPhone from the start
October 19, 2017

YES YES YES. I use it every hour, love it every hour.

Will be a Apple fan as long as they keep it up.
ZXU

Date of experience: October 19, 2017
California
12 reviews
8 helpful votes
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Excellent
October 17, 2017

Want to thank Apple for the great customer service they provided for me great service and very prompt couldnt ask for anything more

Date of experience: October 16, 2017
Florida
2 reviews
0 helpful votes
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I love Apple products!
October 17, 2017

Many years ago, I taught computer skills to young children using very dependable Apple 2GS computers. Since then, Apple has come a LONG way! Through many iterations of iPhones, iPads, laptops, and now even Apple TV, my family has enjoyed Apple products. I heartily recommend (as I type this review on my iPad Air2) Apple products.

Date of experience: October 16, 2017
Pennsylvania
1 review
2 helpful votes
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I phone's suck! They aways wanna copy off Samsung which is not good. Don't copy off of another company because that's copyrighting. That's how apple can get sued. I never had an i phone in my life. Samsung's better and I always have Samsung in my household. And that means I have a Samsung phone. The galaxy S8. Why would you get an i phone? Get Samsung! It's better.

Date of experience: October 15, 2017
New York
4 reviews
2 helpful votes
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Mac Cords fray easily and might lead to shorting and ruining your computer. Need real near geniuses at the genius bar. Good customer service. So far, not an age thing.

Date of experience: October 14, 2017
California
2 reviews
13 helpful votes
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Love it
October 12, 2017

Wish they don't have delays for the X like they used to have with Apple Airpods. Been waiting for them too long.

Date of experience: October 12, 2017
California
2 reviews
16 helpful votes
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This is my Favourite
October 12, 2017

I do not know how to express my current mood. Really want to use such a revolutionary mobile phone as soon as possible. Am looking forward to!

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
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Love imac!
October 14, 2017

Apple actually makes cool products of good quality! Thumb up fot it! Will continue purchasing products of Apple.

Date of experience: October 12, 2017
New York
5 reviews
17 helpful votes
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Last update killed it
October 11, 2017

Updated my iPhone with the latest update and it wouldn't even turn on.its like my device died... if my phone can't handle the new update then you should be aware of this and NOT make it available for me

Date of experience: October 10, 2017
Ireland
2 reviews
0 helpful votes
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Ripoff as it is
October 9, 2017

I can't understand why I must pay for everything there. It is expensive as hell and new Chinese phones have much better functionality and cheaper.

Date of experience: October 9, 2017
California
103 reviews
548 helpful votes
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This is an addendum to what I wrote earlier about the Phising experience I recently had. I NEVER EVER HAD A PROBLEM WITH PHISING ON APPLE, NOR DID I EVER GET BILLED FOR ADDING COINS TO GAMES I HAVE UNTIL APPLE MADE ME CHANGE MY PASSWORD! I don't know why this is, but since I changed my Apple PW a couple weeks ago, I had 6-7 Phising episodes for Pandora. We had to get a new credit card! Recently, I've been charged for purchases of coins from Toon Blast. I made a couple purchases, but others I did NOT MAKE! I am going to delete ALL GAMES from Apple, and I changed my PW. I DO NOT KNOW WHAT IS GOING ON! I sent an email to the HELP department, so I will update you about what happens.

Date of experience: October 8, 2017

I am not critiquing APPLE, but I am WARNING EVERYONE to be sure to examine ALL your emails or text messages for fraudulent receipts from Apple for items you haven't purchased! Today I noticed a string of 7 Apple receipts for Pandora, at a (monthly) cost of $102.85. Every order number was different.
All emails came from "Apple" no-reply-email. I replied back to this address but none went through.
I contacted Apple to give them all of these Order ID's so they could investigate.
And, as those of you who have been hacked or phished on before, another credit card has to be replaced!
Hacking and Phishing is OUT OF CONTROL, so what I am encouraging is that you look at your Credit Card charges on a frequent basis, and that you call Apple to let them know when fraud has occurred.

Date of experience: October 4, 2017
Kansas
18 reviews
18 helpful votes
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Apple Is the best electronic company i ever knew
I know a lot about iPad settings but not all but any question email me
*******@gmail.com

Date of experience: October 8, 2017
GB
2 reviews
0 helpful votes
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IPhone
October 6, 2017

Very expensive mobile. In same feature you will get less price in any another mobiles. I would suggest go for any android mobile it better then iPhone.

Date of experience: October 3, 2017
GB
1 review
1 helpful vote
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Worser and worser
October 3, 2017

To be honest, after Jobs death Apple is not growing anymore. I am very sad about the iPhone 8, So I think that iPhone 7 is my last cell-phone from Apple

Date of experience: October 3, 2017