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AppleReviews 2,092

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

Ukraine
3 reviews
3 helpful votes
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Love it, but overpriced
November 27, 2017

The products are good, but for the same price you can buy Samsung which has a way better quality of everything!

Date of experience: November 27, 2017
Germany
1 review
0 helpful votes
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IPhone is unique and it's easy to use, iMessage, FaceTime and all other feature on the device. The App Store is so nice.

Date of experience: November 26, 2017
Ireland
8 reviews
15 helpful votes
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USELESS BAST-RDS
November 26, 2017

WILL NEVER BUY AN APPLE PRODUCT AGAIN, BOUGHT AN IPHONE 6 ON EBAY FOR MY 14YR OLD DAUGHTER AND IT TURNED OUT TO BE ICLOUD LOCKED, I CONTACTED APPLE AND THEY SAID THEY COULDN'T HELP.
STEER CLEAR OF APPLE AND THEIR SH1T PRODUCTS, BUY OTHERS FOR HALF THE PRICE AND GET SAME SERVICE.

Date of experience: November 26, 2017
India
1 review
1 helpful vote
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Todo lo encuentro aquí
November 26, 2017

La mayor parte de los objetos que necesito para realizar mis trabajos están aquí, desde materiales de oficina hasta de comunicación y a un precio bastante razonable. ¡¡Felicidades amigos de sitejabber!

Date of experience: November 24, 2017
China
4 reviews
17 helpful votes
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Still love my 6plus
November 24, 2017

Still love my 6plus. I have used iphone 5,5s, 6 plus, and I am still using my 6 plus now. I don't like 6s plus, 7 plus or 8. They are almost the same ok? If the same, why I spent more money to change the phone I'm using! But, I like my 6 plus lol.

Date of experience: November 23, 2017
Hungary
4 reviews
0 helpful votes
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I was not really impress withe X model. The LCD is a little less bright and doesn't have the same color saturation as the original samsung.

Date of experience: November 22, 2017
NL
5 reviews
14 helpful votes
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I don't think that it's over priced electronics. I like the quality and design. No bugs, everything works fine. It is worth the money.

Date of experience: November 16, 2017
Canada
3 reviews
3 helpful votes
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Still love my 6s plus more. Facial recognition is near and works well. Music quality is better. I take lots of photos, hate the new format and cannot see an appreciable difference in photo or display quality. The much touted portrait mode is a real meh. If you knew how to use the older cameras properly, there is no difference. Data transfer worked better than older models but the phone doe not proliferate my pictures across my Apple ID, a really bad situation. I have a setup session booked which may fix this, well see. Would not make this purchase again.

Date of experience: November 13, 2017
New Jersey
2 reviews
0 helpful votes
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Over priced electronics, only for the snobs who do not know any better! One can buy BETTER computers, phones and tablets from other brands at 2/3 the price.

Date of experience: November 12, 2017
Mexico
7 reviews
1 helpful vote
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Excelente
November 11, 2017

Me podrian mandar el iphone x para reviw en youtube les ayudare a generar ingresos pondre el link del producto en la descripcion del video

Date of experience: November 10, 2017
Rwanda
2 reviews
2 helpful votes
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Apple is my best of all
November 11, 2017

Apple is cool and i love it for sure, i wander if people of all round world could use apple because is the best quality one i ever seen in my hole life and have all we can need

Date of experience: November 10, 2017
Massachusetts
11 reviews
5 helpful votes
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Apple only for 15 years
November 10, 2017

I've switched to Apple a decade ans one half ago and stayed there. However, don't like how they're changing the Genius Bar experience, and making difficult to get appointments. Stores are closing in the Northeast.

Date of experience: November 9, 2017
GB
4 reviews
11 helpful votes
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THEFT
November 9, 2017

BOUGHT FOUR APPLE IPHONES REPAIRED THEM AND REINSTALLED THE SOFTWARE. THEN APPLE DEACTIVATED THEM SAYING THAT I WAS NOT THE OWNER OF THE PHONES.SO AFTER A LONG ARGUMENT WITH THEIR LEGAL DEPARTMENT POINTING OUT THAT IN ENGLISH LAW WHAT THEY WERE DOING WAS THEFT. THEY SAID THAT IF I CAN PROVIDE THEM WITH PROOF OF PURCHASE AND THE IMEI NUMBERS OF THE PHONES THEY WILL ACTIVATE THEM. BUT AFTER THEY WERE SENT THE RECEIPTS AND IMEI NUMBERS APPLE IRELAND GOT IN TOUCH AND SAID THEY WOULD NOT ACTIVATE MY PHONES SAYING THAT THEY DID NOT BELONG TO ME.SO I COMPLAINED SAYING THAT THEY WERE THEIVES AND FRAUDSTERS SO MY REGISTERED APPLE IPHONE THEY DEACTIVATED THAT AS WELL SO I HAD NO PHONE ATE ALL. ANYONE BUYING AN APPLE PRODUCT MUST NEED THEIR HEAD LOOKING AT BECAUSE AFTER CONTACTING THE MANUFACTURES IN CHINA WHAT APPLE SELL THEM FOR CHINA WAS WILLING TO SELL THEM TO ME FOR £300 LESS THAN APPLE. YOU ALL GOT RIPPED.

Date of experience: November 9, 2017
Texas
12 reviews
19 helpful votes
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The intuitiveness and ability to store large projects and graphics paired with its dependable quality make Mac a great investment! Received an iPhone in 2009 and upgrade every year or so. The Apple store is helpful (we use the Genius Bar - but rare). Customer Service calls are helpful and resourceful. I have a 5+ year old MacBookPro used for work daily and expect to use it another 2 years. I know some PC users who have to replace every 2 years.

Date of experience: November 8, 2017
Bangladesh
1 review
0 helpful votes
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Apple service
November 8, 2017

How to work in your site. I interest work this site, help me for work
How to service apple &china phone service

Date of experience: November 7, 2017
France
5 reviews
0 helpful votes
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Love it :)
November 8, 2017

When you are looking for a pc that works, ALWAYS and don't want to look for drivers and solutions to problems that you will face. GO 4 Apple.
Same for the other products of Apple.

Ok, maybe you'll pay more than for other stuff, BUT at the end of the line... you will win! Price / Quality = super

Date of experience: November 7, 2017
Sweden
5 reviews
5 helpful votes
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Apple
November 7, 2017

Apple is a nice brand, they make good stuff. Some of their stuff is kinda expensive but they are really good anyways.

Date of experience: November 6, 2017
Washington
2 reviews
1 helpful vote
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Apple is antisemetic
November 6, 2017

Apple needs to cooperate and turn all records over for investigation. It disgusts me how Apple coddles terrorists

Date of experience: November 5, 2017
Colorado
66 reviews
78 helpful votes
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Generally Ok
October 30, 2017

Music isn't free. Alot of apps aren't free. Alot of bugs. BUT, they do have awesome camera qualities.

Date of experience: October 29, 2017
New York
3 reviews
0 helpful votes
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I think they have the best customer service of any company I have dealt with. They never make you feel like you are bothering them and the staff is so wonderful. I recommend them to everybody because their customer service is above and beyond.

Date of experience: October 26, 2017