AppleReviews 2,092

I paid for an additional storage substription for my daughter. After noticing I was being billed for this monthly I tried to cancel using the method apple advised. This did not work so eventually I called apple. They said someone would get back to me the following morning but they never did. Of course 1 month later after clearly explaining the issue in a live chat, they billed me again. I placed yet another call to them and after holding for too long finally spoke to a representative. I asked that the subscription be cancelled and for a refund. She said she could not give a refund because she needed verification through an email my daughter no longer has access to. It blows my mind that they did not need any verification when billing my card over and over again but needed verification when asked to place the money back on that same card. When a company makes this much money it's easy to forget how you got to this level. I will never invest in apple again and will encourage my friends and family to do the same.

Okay, this is silly. I created a group of 11 people to communicate concerns about the condition of my father, who is sick with pancreatic cancer. When I wanted to delete it, I couldn't. I tried and finally called my carrier's customer service. After some explanation, they hooked me to Apple Care, who told me there was no way to delete groups because of Android phone numbers connected to it.

What kind of nonsense is that? Sometimes people put things in there by accident, and my people are annoyed. Apple IOS can't handle deleting groups? That seems like basic functionality, and what is it with these companies not doing right by their customers anymore? It's like they just don't care what we're experiencing out here. I bet if they were only Apple devices, I wouldn't be able to delete the group, either... just the conversation itself, but folks can keep putting things in there, which results in you seeing the group again. Sigh

I used to be a software developer & consultant, and back in the day, you couldn't get away with lousing up software functionality or bug fixes. There was a stringent process with releasing software that included individual inspections, QA testing at the department-level, QA testing at the division-level, Alpha testers, then Beta testers. Anything the tests found had to be fixed before anything could be released to the public. NOT ANYMORE! They release crap onto the world and sit back waiting for bug complaints that they deny when you report them over the phone. No paper-trail, because these companies won't let you communicate with them that way about software issues.

Apple's 'Feedback' is a waste of time, too; nobody ever looks at those or responds to them. They need to get their act together, because I could probably write that functionality into their IOS if I knew what language they are using and had access to their source code. A teenager could probably do it, but Apple developers can't? NONSENSE!

I've owned Apple for years and finally ran into an issue that is a sign that Tim Cook needs fired. I got locked out of my Apple ID, forgot my password or something happened, and it took 2 weeks for them to reset it.

That is not customer service. Thank God I didn't buy an iPhone this time and my life is legitimately so much easier.

I'm concerned with what Apple is doing where they think not giving me access to my Apple ID for 2 weeks is acceptable. What are they doing? A background check?

I still like my MacBook but really, I don't think I'll buy another if I have to wait 2 weeks for password resets.

I am so excited using IPhone 11! Camera, all apps for sending messages, editing photos and other sources, which it has, make my life easier. It seems like I have a personal assistant who regulates the whole my daily routine. Now I am going to buy a Macbook. However, I am confused a little bit, because the variety of models impresses me. But it is just a matter of time. Soon I will be a happy owner of new electronic assistant. What can be better?

Disgusting service. Need to security check their staff better! If there was an option for no stars that would be my choice! Had my I phone 11 for just about 6 weeks and it kept switching off and back on my network could not help and I spoke to Apple who asked me to return the phone for repair. They sent me the "tamper proof" packaging to return the phone in. I followed the instructions and sealed the bag, it was then checked at the post office before posting and I watched it go in the post bag. I had heard nothing for a couple of weeks so got in touch with Apple and they informed me that the package had reached them empty and had not been tampered with upon receipt. I explained I had proof of posting, I had the weight of the parcel on the receipt showing it was not empty but they refused to accept it as proof I sent the phone back to them. I on the other hand am expected to take the word of an advisor that the person who opened the package was telling the truth and the package was empty despite my watching it go with my own eyes into the post bag with the phone inside! They cannot check any security footage to provide me with proof it was empty on receipt nor can they replace my phone as their staff recorded it on their system as empty! Absolutely shocking customer service from a global company who have thousands of pounds of goods going through the depot but no means of checking security of customers goods is paramount

Half a year ago I bought a new 2019 macbook pro 13inc. During this period there were some issues like screen flickering a few times per day or hangings on. This is the first apple mac book in my life and I did not expect any magic from it to work without any problems and did not pay any real attention on it.
However, a week ago keyboard and touchpad stopped working right in the middle of I was typing something.
I took the book, came to this apple store and they agreed to fix it. My request to replace the laptop by another one because it has a screen issue that is hard to reproduce was rejected. I was given an advice to connect external keyboard and mouse, store all data by Time Machine and erase datadisk then. I did that and the laptop died completely: it could not even load operation system: the logo is shown, progress bar starts, but immediately stops and the laptop switches off.
I came on Friday 10 January 2020 to the same store, described the issues to one of the store workers (Megan) and left the laptop to be fixed.
In a tree days I got a message that the macbook is ready to be picked up.
Having come to the store next day and tried to switch it on showed that the OS does not load still.
This means noone even checked that!
Come on, guys, it is not legendary apple service.
I do not recommend buying their devices because they are not reliable any more and if you get it broken during warranty period you will not receive any good service!

If you did not know that apple cuts corners then I am here to inform you about how they do. Apple manufactures their products from the sweat shops in china so they can cut costs. They also sell you on a expensive phone that is designed to stop working as soon as the newer model comes out. I bought the IPhone XR and ever since the 11 came out I began to notice problems with my phone. Lets face facts, that is not a coincidence. Similar to the idea of getting rid of the headphone jack so they can sell you on their over priced ear buds, the company does certain things to force you to spend more money. In the past, I had purchased several new batteries for my IPhones because after two years the batteries stop holding charges. It also slows the phone down. These are done intentionally because apple thinks that spending a thousand dollars on a new phone every two years in normal... its not. Getting ready to switch to Android because I am getting sick and tired of the scams. Seems as though this started when Steve Jobs died. Glad Rick Gervais called them out on the Golden Globes. They're hypocrites and I hope the company eventually suffers.

It took a while for Apple to finally get ahold of me, but they WERE able to tell me how to reboot my system (erasing everything and starting over completely). Fortunately I hadn't been using the iPad long so the apps I did have and the information I lost weren't that hard to recover. I hate to think about what would have happened if I had the iPad longer. Like I said, I had to reboot the system and start all over again. Hesitant to update Ifunes again.

We have been dedicated Apple users for years. Since Apple changed to the new way of charging the ipads and phones via the usb we have had 3 devices with our latest issue being the ipad quit charging because "the prongs within it have lost it's grip (per repair tech)". Now we are being told we have to pay $200 for a replacement device for an issue that is NOT our fault. Nevermind that we have only had this device a little over a year and are still in contract and paying on it for another year. With the costs of these devices, I would expect Apple to back their costly products in these situations. I could see paying $50 for a replacement but i will not be paying $200. After attempting to rectify this and give a chance for this to be made right for the customer service to suck - we are done with Apple products when our contract expires. Absolutely ridiculous.

Today is day nine since I've had these issues with new iPhone 11 pro max and the problem is an iPhone 11 Pro Max having terrible echoing sound. It's affecting the sound quality of this iPhone when I'm making calls, facetime and business conference call.

I have been let down by an apple, and this whole issue has ruined my holidays for the last ten days. I expected better customer services from Apple Executive Team and also very disappointing to be treated like this as a business customer be ignored and disregarded.

Apple, the most popular cellphone brand has let me down. You pay $700+ for a phone that won't let you turn down the volume before watching a video when you could get a phone with the same amount of memory and ram for like $350, with the same camera quality. The price for the new Mac Pro is absurd, just get a thread ripper, thread ripper compatible motherboard, and a 2080ti, it'll be cheaper and better.

Here's what I think the iPhones get.
Camera quality: 9 out of 10 (Great)
Usability: 4 out of 10 (Okay.)
Durability: 5 out of 10 (Decent.)
Battery life: 2 out of 10 (Not good.)
Price: 1 out of 10 (...)

Here's what I think the MacBooks get.
Gaming capability: 3 out of 10 (Not very good.)
Virus protection: 10 out of 10 (Brilliant!)
Battery life: 5 out of 10 (Decent.)
Price: 6 out of 10 (Nice.)

I will not leave anything for the iMacs or Mac Pro, since I have only barely touched the iMac, and haven't seen the Mac Pro.

Called Apple for 38 minutes trying to set this up..."this article was not written by Apple" but they took money from this company, reviewed, then posted on Apple News Feed.

To me, if they can't honor this article says they have no problem take money from 9to5mac and posting fake or fraudulent news. You can NOT trust Apple News Feed! I might as well start reading Fox News.

https://www.google.com/amp/s/9to5mac.com/2019/12/20/apple-is-offering-six-months-of-apple-music-subscription-for-free-heres-how-to-get-it/amp/

I will copy and paste this review as much as possible so others know of fake news on Apple News feed.

CB
US Army Combat Veteran

I am seriously debating whether or not I will ever buy another apple again! I bought a Fitbit the other day and it synced fine with my iphone 6 but it would not allow me to talk or text from the device. Why? Because Apple doesn't like the competition. And thats ok I just ended up switching out the fitbit for an Apple watch series 5. And guess what happened? IT WAS NOT COMPATIBLE WITH MY APPLE DEVICE. I am livid! How is that an android device perfectly syncs with my apple product but apples products will not? And the on the only reason why I still had the iphone 6 is because it is the most functional iphone there is out there. Attention Apple no one wants to buy and keep up with an extra piece of equipment just so they can listen to their media and charge their phone at the same time! It used to be my favorite product and now it is a huge headache every time I get involved with this company!