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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Louisiana
1 review
0 helpful votes
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Really Helped Me
April 25, 2024

A Place for Mom was a blessing. My representative, Aimen, was so patient and did not give up until we had a place for my father. She was professional and sweet. I would recommend A Place for Mom to anyone needing help locating a place for a loved one.

Date of experience: April 15, 2024
New York
1 review
0 helpful votes
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A Place for Dad
April 24, 2024

My dad was recently hospitalized, then moved to rehab. He still wasn't quite well enough to go home, so I contacted A Place for Mom, to learn about some local assisted living facilities. My dad also has a catheter, so the options were limited because he would require "enhanced" assisted living, which requires different licensure. I dealt with Laura Berg, and she called me immediately, gave me several options to look into, and sent info to each of the facilities she knew had an enhanced assisted living option. They all got back to me right away and we selected the one that we felt would suit my dad's needs best. Laura Berg was very compassionate and extremely helpful in helping us to find a good fit.

Date of experience: April 14, 2024
New Jersey
1 review
0 helpful votes
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Was at a loss where to turn…
April 22, 2024

…contacted you guys, spoke with an agent who qualified my requirements and she connected me to Denise Grasso. All went swimmingly from that point forward.

Date of experience: April 12, 2024
New Mexico
1 review
0 helpful votes
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You are doing the best you can!
April 22, 2024

Seeing so many challenges, I feel I can be helpful in this community

Date of experience: April 12, 2024
Oregon
1 review
0 helpful votes
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When we heard my father's assisted living facility was closing, we immediately contacted a place for Mom and within minutes we had four options to consider. We chose the first one we saw. Each facility had its own pluses and minuses, but the one we chose for Dad hit all the pluses.

Date of experience: April 12, 2024
Massachusetts
1 review
0 helpful votes
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Contacts listened to the situation about my loved ones needs. Giving the initial list of places made it so easy. Gave good advice. Communicated when i needed but not intrusive. Helpful with arranging lunches for my love one to visit the places we needed to see together. The automatic emails with info to read about elderly situations very helpful.

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Reached out for advice for an ailing mother-in-law. Our Senior Living Advisor, Donna B., was extremely thorough, helpful, friendly, caring, and took a real interest in the status of my mother-in-law. Based on this experience I would recommend A Place for Mom to all my friends and family.

Date of experience: April 11, 2024
Virginia
1 review
0 helpful votes
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From the first call to the last, Lynn from A Place for Mom was extremely helpful. She saved so much time by providing pertinent information needed upfront such as pricing, ratings, and other details I couldn't find online without personally contacting each facility.

Lynn offered encouragement and very good advice along the way and started our search in the right direction. She listened carefully to our needs and found facilities to fit those specifications, even as they changed along the way.

When ready to tour, she took our availability and set the tours up for us which also saved so much time! She would check in via phone, email or text and was easy to connect with when needed.

My mother has just settled in at her new home and we are grateful for the help in the beginning of our search.

Date of experience: April 11, 2024
California
1 review
0 helpful votes
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My wife and I work full time and have two teenage kids. Unlike having a newborn, where there was plenty of support, trying to understand and navigate elder care was completely overwhelming and confusing. Alma from A Place for Mom was a massive help and made an otherwise unmanageable task manageable.

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
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Amazing help and wonderful people
April 20, 2024

For anyone who is not sure how to proceed with finding care for their aging loved ones, a place for mom is the absolute best! The direction given with the many different programs is extremely helpful and very positive. Nancy Briel is wonderful and very knowledgeable.

Date of experience: April 10, 2024
California
1 review
1 helpful vote
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PLEASE QUIT CLAIMING ME AS A CUSTOMER. I HAVE NEVER USED YOUR SERVICES --YOU ARE OBVIOUSLY IN SEARCH OF A FEE TO WHICH YOU ARE NOT ENTITLED. IF I RECEIVE ONE MORE EMAIL FROM YOU I WILL NOTIFY THE BETTER BUSINESS BUREAU;

A Place for Mom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Florida
1 review
0 helpful votes
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Great free service
April 18, 2024

This service is awesome. So much great information and helpful people. Don't know what we would have done without it.

Date of experience: April 8, 2024
Canada
1 review
0 helpful votes
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Caring and compassionate service
April 18, 2024

A place for mom was a great help transitioning my dad into an assisted living facility. They helped me every step of the way answering all my questions and providing me the facility names that were within my budget. They checked in on my progress often. I would highly recommend their service.

Date of experience: April 8, 2024
Tennessee
1 review
0 helpful votes
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I was hesitant to call for help, but had heard commercials and decided in our situation I needed guidance in finding care for our senior. I received a call from Rose and she was so understanding and helpful and walked me through every step of the process in finding a facility and suggesting applying for VA benefits. I would have been lost without her knowledge and patience in helping me navigate it all. I would HIGHLY recommend the services to anyone needing to locate a senior living facility.

Date of experience: April 8, 2024
Texas
1 review
0 helpful votes
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I recently contacted A Place for Mom for help in finding an independent living solution for a dear friend. The senior advisor I dealt with was very knowledgeable and able to give me a list of places based on my specific criteria. She even helped with setting up tour appointments for me. I found the perfect place the very next day! The service is totally free….I recommend A Place for Mom for anyone needing guidance in locating a living situation for a loved one.

Date of experience: April 8, 2024
Georgia
1 review
0 helpful votes
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I received invaluable information regarding my moms needed level of care form the friendly rep I spoke with. James was familiar with the geographic area I was interested in and knew the particulars of the different options. He was patient and sensitive to budget needs. He asked questions about my mothers particular needs and was able to make personalized suggestions. We did end up choosing one of his suggestions. I am grateful for his expertise and the time he spent speaking with me as well as helping set up appointments.

Date of experience: April 8, 2024
Arizona
1 review
0 helpful votes
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Nicholle was great!
April 16, 2024

Nicholle was wonderful. She provided options that were in our price range, then did some additional digging to let us know who had specials going on or facilities that had extra amenities so that the search was easy for us.

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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Wonderful experience
April 16, 2024

A place for mom did all the legwork for us. We answered a few questions and they got us in contact with a local representative in our area. He helped us narrow down what would be best for my uncle. He set up the appointments. He checked back every few days to see how we were doing if he could assist in anyway if we had any questions While the whole process was stressful, a place for mom made it much easier

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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Helpful service
April 16, 2024

A Place For Mom was able to pinpoint openings for my husband that fit our needs. They offered options to contact and visit. They saved us time in sending options that had availability. It was a Godsend.

Date of experience: April 6, 2024
South Carolina
1 review
0 helpful votes
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A Place For Mom contacts were pleasant and provided helpful direction which led me to Willow Grove, in Matthews, NC. The personnel at Willow Grove were equally very friendly, answered my questions, and helped me to see that Willow Grove was a good fit for me.

Date of experience: April 6, 2024