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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Total sham! I ordered an "embroidered shirt". It came with loose threads hanging all over the front of the shirt. The fabric was super chincy, definitely not 100% rayon it claims to be. When I emailed the company to request a refund - NO response. Zero. Which is what I wish I had paid for this cheap item, because it's going in the trash. I wouldn't even give it to Goodwill, folks. That's how bad it is.
I was too hasty in clicking purchase and didn't read the reviews.
Oh, but the company WAS very responsive in putting my email on their daily ad campaign. NOTHING BUT A HASTLE!
Poor quality and they do not fit. Such cheap, CHEAP material.
Wish I had seen the other review before ordering. I would have gone shopping locally instead of being so lazy.
I ordered 5 different items. None of them fit. One of the dresses they sent was not the size I ordered. When I said I wanted a replacement or even a refund, they didn't want to send replace or have me send it back. They offered me 15% refund to use to purchase additional fabric here so I could make the corrections myself. Following is their response.
"We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
What? Are they crazy. Why would I want 15% of my purchase price. I want 100%.
DO NOT ORDER
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Ordered dress, followed size chart, when finally got here was too small across shoulders and bust and fabric not as described. Emailed to get details on returns and they suggested I get dress altered to be able to use it?!?!? Told them that was ludicrous, would need same fabric, to make altering possible & knew that was a pipe dream. Sent dress back on 7/5/19 & still trying to get refund. Will computer working kids will be reporting them to every agency possible - they are BAD news & terrible business people.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth