AMOMA.com
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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Booked hotel through Booking.com but was then re-directed to Amoma.com. Ended up playing twice as paying via card was quite confusing. Once done on line then you receive an email to complete the process... even though it's done. Although I did call the customer service number and they knew what had happened and was already in the process of fixing it. So thank you.
Great location and friendly service and helpful staff and very friendly management, the food was great and the staff were helpful
Hi Awni,
We are happy to hear how much you enjoyed your hotel and that we could help you find a great property match!
Thank you for sharing your experience,
Your AMOMA.com team
Stayed few times before. Nice and comfy beds nice bar and restaurant lots of local shops nearby and mcdonalds kfc
Hi Matthew,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.
Thank you for sharing your experience,
Your AMOMA.com team
Good and fast procedure while bookin procedure, negative point, fee while bookin are to high, nice price but high fee, at hotel they did ask us about tax fee and it was so unfair because i bought the booking with tax, fee and all. So please speak with hoteles to not ask again for fee and hope u make more deal with nice price
Hi Lorik,
We're pleased to hear you were able to take advantage of our exclusive promotions! Giving our customers the best value accommodation on their travels is our number-one priority.
We kindly inform you that for some destinations, certain hotels charge a mandatory city tax imposed by the applicable taxing authorities or resort fee which are not collected by us and thus not included in the price. You will be required to pay any such fees/taxes directly to the hotel upon check-in or check-out. We display these taxes throughout the booking process so you can anticipate extra costs before your stay at the hotel.
Our reservations however do include the service charge applicable for each hotel.
Your Customer Support team
Booking was easy and no problem at all, just remember to take id with you for the hotel and £50 damage deposit
Hi David,
We take each customer’s opinion seriously and want to thank you for your feedback.
It will help us to offer you and 2.5 million fellow travellers per year the greatest hotel deals and a smooth booking experience on our site.
Your Customer Support team
Went to Hotel a week before booking and they did not know anything about us and it happed to another person earliin the day!
Hi Harry,
In some cases, depending on the supplier's or hotel’s booking system, your reservation may only contain a booking reference number and not your name. Nevertheless, the moment you receive the hotel voucher by email, your respective confirmed booking is guaranteed.
Please note that we have looked into your case and learned that your reservation was successfully confirmed at the hotel for your entire stay, as advised over the phone on the 14.04.2018.
Feel free to contact at [email protected] if you require any further assistance.
Your Customer Support team
As I have titled my experience I was delighted with the very efficient & stress free service both during my online booking, correspondence and subsequent check-in at host hotel
Hi Lee,
Thanks for sharing your feedback!
We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!
Your AMOMA.com team
Location great, expansive choice. Would definitely use again and recommend.
I got a good rate for a central London location. I wouldnt have found the venue without the Amoma site.
Hi Angela O.,
Thank you for taking the time to share your experience with AMOMA.com! We look forward to seeing you on our site again soon.
Your AMOMA.com team
Very quick and efficient. Doesn't need 100 characters totally unnecessary to use all the charactersno need ed to place the review to much informayiom
Hi Eric C,
Thanks for your feedback and for sharing your smooth booking experience, it's much appreciated! Don't forget, our dedicated customer support team is available around the clock should you have any queries in the future.
Your AMOMA.com team
Has a wonderful stay. The room was great and the staff were very helpful and pleasant. The breakfast was very good as well. I would highly recommend staying here.
Hi Caroline M.,
Thanks for sharing your feedback!
Your AMOMA.com team
We experienced excellent service at Sourthern Sun - Monticasino. Staff who attended to us at the reception and the restaurant were excepptionally caring and focussed on what their servbice stadards.
Hi Senake W.,
Thanks for your feedback!
Your AMOMA.com team
Very good stay. The staff were very helpful. The room was clean and well appointed. Good, safe free parking. When we return to the area in October will book there again
Hi Christine,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.
Thank you for sharing your experience,
Your AMOMA.com team
After having issues with payment & then reading reviews slating this company I was hesitant to continue the booking but have to say i was pleasantly surprised with the efficiency & process for booking
Would be pleased to recommend AMOMA to everyone
Hi Gary,
Thank you for taking the time to share your great experience with AMOMA.com! We look forward to seeing you on our site again soon.
Your AMOMA.com team
Great experience. The staff was super lovely. The grounds and room are beautiful. We are very happy that we found this great deal.
Hi Tod K.,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.
Thank you for sharing your experience,
Your AMOMA.com team
The hotel did not have a room for me the first night of my stay. I had to move to another hotel several miles away, requiring unplanned taxi rides associate with staying at the other hotel.
Hi Donald H.,
We checked your case and learned that we granted you a refund and informed you by mail on 04.01.2018 accordingly. Please allow 3-5 days for your bank to process this reimbursement.
Feel free to contact us at [email protected] if you have any questions about your refund.
Your Customer Support team
Good price, everything was clear, I loved it. There were no hidden charges, save a lot on that trip thank you!
Hi Danny Q.,
Thanks for sharing your feedback!
We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!
Your AMOMA.com team
We stayed at the Best Western plus in Rome very close to the train station which was in an excellent location the Hotel was clean and comfortable and offered a very good buffet style breakfast for 5 and I got a very good deal from Amoma
Hi Helen W.,
It's great to hear you could seal an excellent deal on AMOMA.com! We strive to offer you unbeatable prices for hotels worldwide, so your next bargain may just be a click away.
Happy bargain hunting!
Your AMOMA.com team
Great job! It's requiring 100 characters, I haven't that many to say so I'm just going to keep writing until it lets me submit this.
Hi Ben B.,
Thanks very much for your kind words! We hope to remain your number-one hotel booking platform for a long time to come.
Your AMOMA.com team
The resort was amazing and the service was even better. We went to a new restaurant every night and there was enough activities to keep you busy.
Hi Greg,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.
Thank you for sharing your experience,
Your AMOMA.com team
I admit that I made the booking with Amoma without researching them properly because the offer was just that good.
I then read the bad reviews on TripAdvisor and other forums... and panicked!
I promptly contacted Amoma, who assured me that the booking had been confirmed by the hotel. They then emailed a confirmation number... then called to make sure I was satisfied with the information they had supplied. Basically went out of their way to make sure I was a happy customer.
After reading the reviews, I didnt trust any of this of course, and contacted the hotel directly.
This morning I received an email from the hotel saying that everything is in order.
Our room, meals and other requests are all confirmed... and at basically half the price I could get it anywhere else.
So Amoma really worked for me. In fact, I have had a very good experience with them and wont hesitate to use them again.
Obviously I cant deny the negative experiences other people have had with Amoma, but would like to share a couple of my observations from this experience:
1/ Most of the negative comments about Amoma are from a few years back (teething problems perhaps? They have only been in business since 2014)
2/ Amoma seem to be going out of their way to clean up their negative image. Their customer service has been nothing short of exceptional in my case; and I note that they often reply to postings on forums to seek solutions.
3/ S**t happens people. Bookings can go wrong for a number of reasons, including issues at the hotel itself. When this happens, Amoma seems to go to great lengths to find a solution when this happens.
4/ Many of the negative comments on this forum dont relate an actual incident. They are just rants.
I almost cancelled my booking with Amoma due to all of this negativity. Im glad I didnt, because in my experience, Amoma is a legit company, working hard to make their customers happy.
And no, I dont work for Amoma...
Hi John P.,
Thanks for your great feedback and for your kind words!
It's great to hear that you appreciate the work of our customer support team. Your kind words give us the incentive to strive to provide even better service to our customers every day.
We hope to remain your number-one hotel booking platform for a long time to come.
Your AMOMA.com team
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi George,
We are pleased to hear your issue could be resolved completely. Don't forget our customer support team is on-hand around-the-clock should you need any further assistance.
Your AMOMA.com team