AMOMA.com
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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The hotel is good but it should be more clear with customers
For example: No water bottels in the room, guests are not allowed after 11
We booked Sofitel the palm and found amazing deals, best rates compared to most of websites even hotel's own site. Totally recommend it. Will definitely use to for future.
This was easy to book, there was good communication as regards the stay and the price paid was very good value for money. Overall very good and we will certainly use this method of booking again.
The Hotel we wanted to book was booked out but your Young man, Victor, really tried to help us, about 3 times trying to get us into this Hotel, and when that didn´t work he found an alternative. He was phoning us about 3 times to try and sort this out. Give him a pay rise please.
I used AMOMA ones in 2016 and then now. Great experience! They had cancelled my reservation in Prague with no fee.
We thought we got a great deal utilizing this website but when we checked out of our hotel, we were not aware that this company never paid the hotel so the hotel ended up charging us for the entire stay! We are trying to get our money back from the hotel but they cannot pay us back until this company pays them. We are now out $1300+ for a three night stay at the Marriott Hotel and that's ridiculous! This company said it could take up to a month to investigate this situation and it's not even promised that it will be resolved! I WILL NEVER AGAIN USE AMOMA.COM!
It is a great pleasure to use Amoma service. They are reliable honest and trustworthy. I would highly recommend their service.
Keep it up Amoma.
Their customers support is wonderful
The hotel web site said it was sold out. I called the front desk and they confirmed they were sold out. Sorry, no rooms available. For some reason Amoma showed one room left. So, I made the reservation and it worked! The hotel honored the reservation. Just amazing.
I went to Trivago to book, and after booking, I noticed this went through a foreign site to complete the booking. I am watching my accounts very closely now. I didn't like that switch at all.
Hi Thomas,
Your smooth booking experience is our number-one priority, so please remember you can always contact our customer support team if you need help with your booking.
After several attempts to contact you and without a reply from your side we have unfortunately not been able to reach you in order to clarify any confusion. We strive to provide each and every of our customers with the best possible service, so feel free to contact us at [email protected] anytime so we can further investigate this matter and find a satisfactory solution together with you.
Your Customer Support team
Booking process via AMOMA was straight forward and deal was excellent. No issues with check in process and had a great stay.
Everything was great except the hotel price gouged me for two days of parking on there property. $97.00 for two days worth of parking and a tip was expected. Outrageous!
I was a bit concerned, reading all negative reviews, after I booked it with almost 40% less price. But then had come reading forums where people were hysterical and canceled their bookings because hotels did not see their names on the system. I checked mine hotel and did not see it either - almost cancel my booking.
Then I read that this information actually comes almost before your arrival. So I was a bit nervous about it, since I was with my family on our vacation to San Diego. However, everything went smooth and I am happy.
Most the time you run into a problem. Booking.com was terrible the week before in South Carolina. Thank you AMOMA!
Initially we had a problem with our reservation. When we booked, the site said that we could cancel anytime before February. Chatting with their support was like talking to a brick wall. Only once I got on the phone with someone did they take care of me the way I expected. I only gave them four stars because of the hassle in getting things figured out. But talking to the right person at Amoma got things resolved very quickly, with a great outcome.
Hi Milo,
Thank you for your kind review of AMOMA.com!
We're happy to hear how much you appreciate the work of our customer service representative, and that everything could be sorted out to your satisfaction.
Your AMOMA.com team
I was billed by the hotel for my visit even after I had already paid Amoma because the credit card they gave to the hotel was declined. The hotel tried to reach them by email and never got a response. We waited on line for nearly 30 minutes with the US number. We finally were able to reach a live person with the Canadian number.
Hi Naomi,
We are currently waiting for a feedback to resolve your matter and will get back to you as soon as we have received this info. Don’t hesitate to contact us at [email protected] if you have any questions in the meantime!
Your Customer Support team
Worn out towel and bed sheets, night lamp flip, no Handel for balcony door, small things, but... good service, good breakfast
Easy booking. Immediate confirmation. No ambiguity and the best rate compared to the more established online companies like Bookjng.com, Priceline, etc etc. I am very satisfied and would highly recommend them
All was good, the hotel presentation was clear, the rates were excellent and the booking was so easy to proceed. For sure I will use this site again...
I will definitely not to book any reservation through Amoma again. The customer service is horrible. They told me it took up to 30 working days to solve my hotel reservation that was affected by the hurricane. Unless I call the hotel by myself. Then what is the point to book it through Amoma if they can't help me to solve the issue?
Hi Lola,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also contact us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alejandro,
We are currently waiting for a feedback to resolve your matter and will get back to you as soon as we have received this info. Don’t hesitate to contact us at [email protected] if you have any questions in the meantime!
Your Customer Support team