AMOMA.com
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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A Secure well positioned Hotel for the Arena Centre. Very Pleasant helpful staff, very clean rooms and very good Breakfast, a must stay in Manchester
Provided a good ticket at a good price. For some reason this site is requiring that I enter 100 characters or words in this space which would seem like a lot of people would, at this point, abandon the rating experience site. Not good idea.
Top Class, everything I could have hoped for at a decent price. Good location, fine bedrooms and excellent breakfast.
I booked a hotel thru Amoma for Palm Springs over the memorial day weekend. When we arrived at the hotel. I was told it was overbooked and had been for since May 12th. There were no rooms available. Amoma took my money and booked my reservation anyway. I was forced to stay at another hotel and pay twice as much.
I asked them for my money back and to cover the cost of the other hotel.
Their response has been wait for 30days its been more than that and I still havent gotten my money back.
We had one minor issue that was addressed quickly and to our satisfaction on arrival. The staff was courteous and helpful.
Love the fact that it is a boutique hotel and the staff are super friendly and professional. Great location! Highly recommended and will definitely stay there again!
Great place to stay. Clean, safe and good location. The staff is awesome! Nice pool! There are plenty of restaurants in the area and the hotel has a decent bars.
Very pleased with accommodation etc., and will be only too pleased to visit you again when I am next in Cardiff
I had a complaint about a booking I made for a Chicago hotel. The room was advertised as 2 queens when in fact it was 2 doubles. When I tried to call amoma on 4 separate occasions, I waited on hold no less than 45 minutes each time! Good luck getting someon to answer! They then promised to call me back several times and I never heard from them. This company is a scam!
Hi,
We checked your case and learned that you booked a double room – as confirmed within your reservation on our site. Please note that you can always find all booking details (such as room type, dates and cancellation policy) on the payment page before completing your booking as well as within your confirmation email and customer account once you have placed your reservation. If you have any questions or doubts about the room type or other features of the hotel, you can always reach out to our customer support team before completing your booking, so we can assist you.
Don’t hesitate to contact us at [email protected] should you have any further questions!
Your Customer Support team
They have very skeleton customer service. Because they are a third party to the hotel, if there is any problem (like you arrive late), the hotel can give away your room and tell you to deal with AMOMA -- which is very hard to make contact with. I paid for four nights, had my reservation cancelled for late arrival, and ended up finding a room somewhere else. AMOMA refunded two nights, but I ended up paying TWICE for the other two nights. You are warned...
Hi Paul C.,
We apologise for any inconvenience caused!
We checked your case and learned that your booking was fully confirmed through our site. However, as you arrived at your hotel after your confirmed check-in date and without informing us or the hotel, the hotel decided to cancel your reservation.
Please always reach out to our customer support or the hotel directly before your arrival if you decide to check in later. You can also change the dates of your stay within your personal account area on our site. Our agents are happy to assist your via our on-page live chat should you have any questions or doubts.
We remain at your service,
Your Customer Support team
I've used Hotels, Priceline, Trivago and also booked directly. Never heard of Amoma, but surprisingly it had the lowest price when i needed travel accommodation on the quick -- and also when seemingly everywhere else was sold out.
Booking a room online was really straightforward. And i just showed up at the hotel, gave my name and ID, got my key and DONE. Will definitely consider Amoma as an option next time i need to book.
The whole experience from start to finish was amazing. Nothing was too much trouble and the staff both at Amoma and at Jurys Inn were professional and polite at all times. Could not find one single fault with anything
Found a great deal on trivago... had I read previous reviews about Amoma... I would have not used them. However, much to my pleasant surprise, the booking was perfect. We saved almost $70/night... Hotel was great... Amoma worked out wonderfully for us this time. I would use them again.
The only drawback was I could never get someone on the phone at Amoma to answer some questions.
Surprise by how such a nice hotel had bookings for the low price we got. Told us of any other fees to expect.
Booked easily and quickly with a perfect Hotel in a central position would use again for future bookings
This was my first time using Amoma.com and it will certainly be my last. They provided a confirmed booking and voucher for an overnight stay in Denver on June 8th. When I arrived at the hotel, there was no reservation under my name (or confirmation number). The hotel informed me that they had been sold out for months and it wasn't possible for me to have booked the hotel the week of travel (which is when I made the reservation). I found a hotel nearby so it wasn't a huge problem.
Much to my surprise, I was charged the following day and it has been a nightmare to receive a refund from Amoma. Poor customer service. Constant run-around. Representatives that tell you one thing but never follow up. We travel a lot and we have no problem using smaller companies. But typically the smaller companies will provide better customer service. Not this company. While some may have luck using their platform, I am not sure it's worth the hassle when something goes wrong. Read through the other reviews (although Amoma works hard to remove any negative reviews across many sites) - there are a lot of instances of cancellations at the last minute and being left without a room. Search 'AMOMA tripadvisor' - it seems AMOMA has a harder time removing negative reviews from the tripadvisor site. I wish I would have seen the reviews before I booked...
Hi Josh W.,
Sorry again for any inconvenience caused!
We checked your case and learned that we granted you a full refund and informed you by phone and by mail on 22.06.2017 accordingly. Please allow 3-5 days for your bank to process this reimbursement.
Feel free to reach out to us at [email protected] if you have any questions about your refund.
Your Customer Support team
The original hotel i booked had a flood and i was, on arrival at 23.00h, moved to another hotel called Hotel Autosole. I cannot fault the care, attention and support I received from Hotel Autosole from the moment I arrived to the minute I left. It was outstanding and I would not hesitate in booking this hotel again. The room was clean, tidy and spacious for one. The breakfast had an excellent choice of buffet style cereals, drinks and cold and hot foods which changed daily. The staff were helpful and the two receptionists friendly, courteous and outstanding in the service I received. Unbelievable attention to detail from help with getting around Riga to organising another taxi when I couldn't get one. A real big thank you to those two, they made my stay enjoyable and I would certainly go back to this hotel again. No hesitation.
I was extremely happy with the ease of the site. I was able to find the best price and lock in a fantastic hotel. Looking forward to using it again.
I get charge twice i have paid you on here but when i was arrived in hotel they charged me in there as well please i need to refund my money which is i have paid extra, many thanks
Hi Diyari,
Sorry again for any inconvenience caused!
We checked your case and learned that we granted you a full refund and informed you by phone and e-mail on 10.07.2017 accordingly. Please allow 3-5 days for your bank to process this reimbursement.
Feel free to reach out to us at [email protected] if you have any questions about your refund.
Your Customer Support team
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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Hi Rachel,
Please note that we contacted you on 11.07.2017 by e-mail to resolve your matter. Feel free to reach out to us at [email protected] if you have any further questions about your booking!
Your Customer Support team