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AMOMA.com

3.7
amoma.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

AMOMA.com Reviews Summary

AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.

service
64
value
66
quality
52

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New Jersey
1 review
0 helpful votes
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Easy
June 24, 2017

Good hotel for the price, close to the airport, close to San Francisco, would stay again, our son attends San Francisco State University, so this is an ideal location to stay at

Date of experience: June 21, 2017
Arizona
1 review
0 helpful votes
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Nice place spaces room. Staff was helpful. We walked to Disneyland and back more than once a day. All types of restaurants near by.

Date of experience: June 21, 2017
GB
1 review
0 helpful votes
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Wonderful weekend
June 24, 2017

Our stay at Dolphin House Hotel in London went without a hitch and was wonderful. Everyone was very friendly and kind.

Date of experience: June 21, 2017
GB
1 review
1 helpful vote
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Quick and Easy
June 21, 2017

Always good to find the best deal. Also if there are any problems online their over the phone service is excellent as well, very quick and easy.

Date of experience: June 21, 2017
New York
2 reviews
0 helpful votes
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Good Price, No Surprises
June 21, 2017

Good Price, No Surprises. Everything was as described and our stay was pleasant and uneventful. The property seemed more like a resort than a hotel. Very nice

Date of experience: June 20, 2017
GB
1 review
0 helpful votes
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Nice stay in Royal highlands
June 20, 2017

Amoma offers a good price in this lovely hotel. It is convenient to book and the email arrives quickly.

Date of experience: June 20, 2017
Germany
1 review
0 helpful votes
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Our visit to Venise
June 20, 2017

The room was small but very clean. The beds were comfortable. We had stayed in that hotel two years ago. As expected the breakfast was not very good. It was good to know that we had confirmed reservation. I would use OMANA again for Venise.

Date of experience: June 20, 2017
South Africa
1 review
4 helpful votes
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I have repeatedly asked to be UNSUBSCRIBED from your Newsletter/. Offers
You continue to pester me
I DONT WANT TO HEAR FROM YOU AGAIN

*******@gmail.com

AMOMA.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2017
AMOMAcom C. — AMOMA.com Rep
over a year old

Hi Ingram A.,

Sorry for any inconvenience caused!

We confirm that we have unsubscribed you from our newsletter. Please let us know at [email protected] if you are subscribed with an additional email address or have any further questions.

Your Customer Support team

GB
1 review
0 helpful votes
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NICEEEEEE
June 22, 2017

Good price, straight into hotel, handed over the voucher, no fuss and was in the room within 5 minutes. Hotel was amazing and the price was fantastic. Completely happy!

Date of experience: June 19, 2017
GB
1 review
1 helpful vote
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Fantastic company
June 21, 2017

1st time I have used this company constant communication while keeping you informed or things to do and see. Price was great made a good saving compared to other company prices I would use them again

Date of experience: June 19, 2017
Ireland
1 review
1 helpful vote
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Very satisfied
June 21, 2017

Arrived early, room was ready, no hassle with the hotel or the booking site, everything was very straight forward.

Date of experience: June 19, 2017
Canada
1 review
1 helpful vote
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Extreamly satisfied
June 21, 2017

I never heard of Amoma, it popped up while I was trying to book a hotel room in Toronto.
The price was very good so I tried them.
My confirmation was e mailed to me right away & everything was in order.
I will certainly use Amoma again.

Date of experience: June 19, 2017
GB
1 review
0 helpful votes
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Too noisy outside
June 21, 2017

We were on the street side, very noisy. It would of been better on the indide facing the courtyard/carpark. Otherwise ok. I thought the breakfast wasn't very warm

Date of experience: June 19, 2017
Canada
1 review
1 helpful vote
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Toronto experience
June 21, 2017

We were very pleased with our visit to Toronto Don Valley Hotel and Suites.
We will intend to make a return visit.

Date of experience: June 18, 2017
Florida
1 review
0 helpful votes
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First time user
June 19, 2017

Excellent. Everything worked as planned. Got a good rate and a room that did not seem available by any other service

Date of experience: June 18, 2017
Malta
1 review
0 helpful votes
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Efficient
June 18, 2017

Very efficient and reliable and easy to use. Very good prices too when compared to other similar websites.

Date of experience: June 18, 2017
Czechia
1 review
0 helpful votes
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Very happy
June 18, 2017

It was easy to book our hotel and the description of the hotel, location, rooms, prices and amenities was completely accurate.

Date of experience: June 18, 2017
Croatia
1 review
0 helpful votes
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GREAT STAY
June 18, 2017

This was a most enjoyable stay the rooms were first class the staff were pleasant and nothing was too much for them the breakfast was excellent and I would recommend Holiday Inn Express to anyone

Date of experience: June 17, 2017
Germany
1 review
0 helpful votes
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Good location
June 18, 2017

The Hotel was an easy 7 minute walk from the Musterschule UBahn. Very nice staff st the hotel. A few blocks away is Bergerstrasse with plenty of sidewalk cafes and small shops.

Date of experience: June 17, 2017
California
1 review
1 helpful vote
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Mexico Trip (need cancelling due to Zika)

Proof of my claim: my reservation number is *******.

Long story short, read on;

We booked a babymoon to Cancun, Mexico to `Dreams Sands Cancun Resort & Spa`. Little did we know, Mexico is still under Alert 2 by CDC (centers for disease control) due to Zika virus. We have been trying to cancel our hotel booking since Tuesday, and still no word.

We understand websites hate refunding money but this is a special circumstance as we are not trying to cancel for fun. We were going to fly with Alaska airlines and they are already giving us the credit, that is all settled. All they asked was a doctor paper which we provided.

I provided the same doctor paper to Amoma.com and still waiting a a response. Our trip is for June 1st.

It's Friday May 26th, just called Amoma customer service after waiting for 45 min on the line nobody answered so I had to hang up the phone. What is going on? (proof is in the attached picture)

I have been trying to talk to an Amoma agent for 45 min and still no answer?
(http://imgur.com/ZiYUYuQ)

Almost a week passed since my request, nothing is done yet l. Emailed them several days ago.

After a week of waiting a response from Amoma. They called 1 day before the scheduled trip, informing us that they will not refund us any money. Coincidence? I think not. Returning us exactly 1 day before the trip probably a game that they play. Their customer service is quite bad if you are in the US. Not sure where their call center is (probably Europe) but you have to call them in the middle of the night to talk to them. Needless to say will NEVER use this website again.
We end up traveling to Mexico and now we are back and scared if we are infected with the ZIKA virus.

Proof my purchase attached.

Date of experience: June 16, 2017
AMOMAcom C. — AMOMA.com Rep
over a year old

Hi Volkan Y.,

Please be advised that you can always find the cancelation policy on the payment page before completing your booking as well as in the booking details once you have made your hotel reservation.

We checked your case and learned that the booking was made under a non-refundable cancelation policy. As you chose to cancel on 24/05/2017, our team strove to obtain a positive outcome however the cancelation policy applied accordingly.

Feel free to reach out to us at [email protected] so we can further investigate this matter together with you.

Your Customer Support team

From the business

AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!


amoma.com
Geneva, B8, Switzerland
+15
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