AMOMA.comReviews 2,983

We booked our hotel and paid for 3 people. Our confirmation showed 2 people. On their website payment for 2 people would cost $140. I paid $178 for 3 people. But they booked me for 2 people! I Contacted them making them aware of the problem. They said they would fix it. Then I received email asking for $47 more?
They seem very polite over the phone but they are very unhelpful and robotic, they just repeat the same thing over and over. They said we don't see a 3 person on your request then they said to add your 9 year old daughter we need $47 more. If they did not receive info for 3 people as they claimed how did they know its for my 9 year old daughter!?
I contacted my Credit card and got refund, after I showed evidence that I payed for 3 people and not 2 people. Huge waste of time and energy...

Very nice and clean hotel. Me and my sister didn't expect the hotel to be so peaceful and tranquil judging from the location of the hotel in a busiest street of Bangkok. The hotel's staff from Mr Chart to his stewarder and kitchen staff were all very helpful and friendly especially when they came to know that my sister is a 100% vegetarian. The only area need improvement is the housekeeping. Seem like only one staff serving a few floor (or may be the whole hotel?) and he/she took very long hours to reach our room. At times, after our tour around the area when we back to hotel to clean up for our next itinerary, our room was not clean yet.

I have booked a hotel through Amoma.com for Madina. Booking was confirmed and they have deducted from my credit card. I also again confirmed one day before departure and it was confirmed by Amoma.com customer service rep(Ally) that my booking is confirmed. When I reached hotel, they said, we do not have any booking for you as we have already stopped business with Amoma and they showed me rejection on their computer. I had sent an email to Amoma to mention that there is no booking and they should made alternative arrangement for me. Until today, there is no response from Amoma and nor the money was refunded to me.
I have to search hotel and with great difficulty I could find one room with very high price.
Can Amoma management explain to me how they treat customers?

Had to cancel my reservation, got permission from the hotel in question first, (per AMOMA's very vague site requirements). After I submitted the cancelation on the AMOMA site, a window popped up saying I'd get no money back! There's no way to appeal except to call they're NY office, and I literally spent first 22mins, and then 35 mins on hold for Cancelations before I gave up and tried the Reservations line, which only took 7 mins. The representative said he'd "leave a message with somebody in Cancelations". They finally sent me an email the next day saying my reservation had been cancelled without refund, and directing me to respond (only?) if I wanted it to remain cancelled...? What the *&@!? Of course they just kept my money. Its kind of a scam. Please note that there was no "Live Chat" option on the site cancelation pages that I was presented with.

So this summer I took my family of 5 to a vacation in Puerto Vallarta Mexico, and I was searching for a hotel right on the beach for a reasonable price. I had already searched for months and all the search engines like kayak priceline trivago and others would not go for less than $100/night. We were looking into getting two rooms, so we did not want to pay too much. One day I came across AMOMA.com and the price for Hotel El Pescador was $42/night, so I decided to do my research, and I came across good and bad reviews. I decided to take my chances and book the hotel with AMOMA.com, and to be completely honest I did not have any issues at all when booking nor when I checked in. I would definitely use this website again because of its low prices and easy process.