AMOMA.com
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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Good site but the constant bombardement of additional emails after initial booking re: car hire, sites to visits make me wary of using this site again.
Details provided to me was not complete. I had to create an account to get more details. Check in time was not in the booking confirmation.
We just got home from Hawaii and thanks to an amazing Amoma deal, stayed at the Hilton Hawaiian Village on Waikiki Beach. We practically got 2 rooms for the price of one! The resort was phenomenal, made the trip just perfect. All 10 of us were so so pleased. I will definitely be looking to Amoma when we book next year as well!
Thank you SO much
I had a great experience, didn't have to worry about anything at check in time.
I will recommend this site to friends and family for future trips.
Straightforward administrative procedure. Very easy site to use. Would recommend it to friends. Had a wonderful holiday.
This is the best and I got a good price here. I would like to recommend if you are looking for good agency to book a hotel. After I compared the price and I found this one is the best value.
As a 1st time user, I was nervous to use a site I've never heard of, especially one with markedly cheaper hotel pricing. I'm glad I took the chance! I've saved a bundle on our Vegas hotel (Expedia wouldn't price match) and will definitely book with Amoma again!
I booked a room in Amsterdam, only to have my booking declined ( there were no rooms available in the hotel) but my funds were ' authorised' so won't be available to me for another 14 days. The web page says Funds were only supposed to be taken if the booking was confirmed.
Hi Karen,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
I found a great hotel at a fraction of the cost compared to competitors' sites. I booked it! Quick and easy.
Be aware, as soon as you click they already monitor you. Then they call and offer very attractive price just so you give your credit card info. The you already owe them just because you gave them your info.
They lie about everything. Then try to call them. You'll stay in the phone for 25 min. And then the line will go dead. Be aware. Total scam
Hi Kate R.,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
I originally wrote a very bad review for Amoma since I thought there were fraudulent charges on my card after booking with them (what I thought were fraudulent charges were actually authorized). I'm still only rating them as average because the process of trying to book a hotel with them was very time-consuming and confusing: I tried to book a hotel on their site only to receive an email saying that I need to call customer service because something went wrong with the booking. I call customer service and had to be transferred to their reservations department (even though I entered that information from the beginning and was put on hold again), and they tell me that the hotel room is still available but for $100 more. I agree to pay the additional cost only to later find out that the room is actually not available anymore (since it was the last room left). I was feeling frustrated and stressed out after all of this and maybe none of this would have happened if I wasn't trying to book the last room.
Hi Shifumi,
Please note that we contacted you on 08.08.2017 by phone to assist you in this matter. Feel free to reach out to us at [email protected] if you have any further questions about your booking!
Your Customer Support team
Easy booking and best price at Chelsea fc found with Amoma.Top value deal in a good standard hotel with breakfast included to! Helpful and friendly hotel staff, recommended for all ages.
Booked a double double suite, whatever that mean, room only has a 1 bed. The hotel was booked and customer service basically told me it was my problem. Never offered to help... nothing.
Gentleman on the phone was rude and condescending. Very bad experience.
Hi Betsy S.,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
It search the best hotels in Amsterdam. Price were better than other known sites. Very detailed info about hotel.
I booked a hotel for my colleague from Jun 18-22 and for some reason he had to check out a day earlier. I called Amoma customer service number which usually takes about 40 min to get hold of anyone. Sometime, it just hangs up on you. One guy told me to get a invoice from hotel when guest checks out and send it to Amoma so i can get the remaining balance refunded. 1st I received email saying they could not open my attachment. How come I can open the same PDF and image (I sent both) and they can't. I even provided reference number and all the info hotel gave us. Now: It has been over one and half month and i still have not got my refund nor do i get any response of my email.
Hi Pawan P.,
Please mind that we offer you 24/7 customer support on various channels. You can reach us by phone, by email at [email protected] and via our on-page LiveChat. If you want to make changes to an existing booking, you can even manage these yourself in your personal account area on our site. Our team is happy to support you in case you need assistance.
Please note that we contacted you on 28.08.2017 by email to assist with your booking. Feel free to contact us at [email protected] if you have any further questions about your booking!
Your Customer Support team
Excellent value. Saw a great value online, went to book and representative actually called while I was in the act with a better deal. Very responsive customer service. Seem less transition from booking online to checking in. Hotel had every detail. Highly recommend. Saved a bunch. Thanks
After searching several websites Amoma came up as offering the lowest avaliable price with the best package avaliable. It was my first time using this website so first impressions was key! I was very impressed with how easy it was to use. I also appreciated the fact that there were no hidden hotel charges and everything was paid for via Amoma. I also liked that I had to option to find out about other deals available.
I will definately be using Amoma for future bookings!
I booked an hotel via Amoma. I didn't booked the right dates, and immediately asked to change. You won't do it, even if the hotel asked you directly because i contacted them. You want me to pay the whole reservation in case of modification, even if the hotel has rooms available.
This is a terrible way to keep a new client...
I'm upset by the situation that could have gone well, and very disappointed by my first Amoma experience...
Hi Caroline L.,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
Their reviews must be fake. Go to trip advisor and check out their reviews.
They never refund $436 that i paid after they acknowledged my cancellation.
Customer service never responded to my emails not do they pick up the phone, They have a new york number but supposedly are based in switzerland.
Hi Philip,
Sorry again for any inconvenience caused!
We checked your case and learned that we granted you a full refund and informed you by phone and email on 04.08.2017 accordingly. Please allow 3-5 days for your bank to process this reimbursement.
Feel free to reach out to us at [email protected] if you have any questions about your refund.
Your Customer Support team
I have used the site on 3 occasions and each time they have offered the cheapest rates. Also they were the only site able to offer a third bed in the room for a child aged 15 (even some of the hotels would not offer this directly) site quick and easy to use only gripe you have to wait 24hours for confirmation so if your flights are getting full you have to either take a chance or wait!
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Farzad A.,
Please note that we sent you an instant confirmation including all important documents and information right after your booking on our site. Make sure to also check your spam folder. Additionally, you can always find the Hotel information, including check-in and check-out times in the hotel description on our website or through accessing your personal account on our site. Our agents are happy to assist you via our on-page live chat should you have any questions or doubts.
We remain at your service,
Your Customer Support team