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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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After many searches for how to level my truck, American Trucks had the perfect solution. They provided the information I needed to make my decision and can't wait to get the rear spacers installed.
Box was left upright on the side of the house where the wind could blow it across the yard. Box was light, hood protector.
Otherwise great experience.
All of my orders arrive when you say and I haven't had any issues with items I have ordered!
I have bought several items from American Trucks before, and I have been very much pleased with both the products and service.
I've ordered a bunch of stuff from this site and it's all been fairly priced and delivered on time. Except for my rear lift blocks. They were sent without the proper U bolts and because they were an open box item they wouldn't send replacements. Now I'm riding around with a janky lift.
Ok I guess it was my first time. Will see what happens when it gets here.
Ordered trim for hood. Told it would fit. Returned sent me exact same thing again. Called tech said it would fit. I have a 2022 GMC Denali 2500 hd. They sent me a Silverado part... twice. Terrible
Hello Rich,
Thank you for sharing your service experience with AmericanTrucks regarding your order for the Hood Accent Trim. We were disappointed to hear that the trim did not work for your Sierra, and we can understand your frustration with this situation.
We do show that this should fit on your vehicle, but we are reaching out to the manufacturer to confirm the fitment. We do work hard to have the correct information noted on our website, and if we have the incorrect fitment, we will update the information on the product page. Thank you for bringing this to our attention. We do show that you were refunded for the kit.
Due to this, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I had a question about a product and I got all the help I needed.
Relatively easy to find what I was looking for and I did have trouble but your customer service team pointed me to the right product in a timely manner.
It was good large selection. Easy to navigate the site. Dissatisfied with the VIP sign up only gets discount on future purchases and not to the current purchase
I was looking at reviews after hours on line, and it lead me to your web page. As I was looking and reading review and trying to find the right model a text chat popped up. So I entered into the chat. Only expecting mid Monday to talk with some through email a real person started chatting on the spot and BEST of all sent a link for the correct model. What an experience! Thank you!
Just bought a new to me, 2021 Chevrolet Silverado 1500 Custom. Only came a door key. I asked about remotes and the dealer said they didn't have them. Every time I open the driver's door, the alarm goes off. I work really early in the morning, so this was really inconvenient and embarrassing. I looked up the remote keys on the Chevrolet website and they were $279/ea without programming. AT had them for half that price and 2 day shipping. Needless to say, At has my business from now on.
I wanted a better view of my new 2026 Colorado. Garreth answered the phone and couldn't ask for a better person to take care of me. I knew what I wanted and he made it happen.
I ordered a set of 18 wheels with 34 inch tires that had a -24mm off set. They came mounted and balanced with tpms already installed couldn't have asked for better and more timely service.
Its what you want in an parts/upgrades buyer experience. Attentive, knowledgeable, helpful, and thoughtful experience. Kinda refreshing really.
I was in need of any exhaust system for my truck due to a bad leak. I appreciate the ability to use affirm for payment. I like most have had to pay for many things recently and required the help.
American truck shows a metal part on there site and there supplier sends me a plastic part and customer service says we don not know what the supplier is sending. You and I can't go to warehouse to see to check and wow as a customer I will never know what I'm getting, ok what a way to do business.
Hello Richard,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your order for Rough Country Suspension 2.50-Inch Front Leveling Lift Kit (14-26 4WD RAM 2500, Excluding Power Wagon. We apologize for this experience, and we want to thank you for bringing this situation to our attention. We do work hard to make sure our website is updated with the correct information, and we submitted a request to have this page reviewed and updated if necessary.
We do have it listed on our site that this item is manufactured using a high-strength metal, but we reached out to Rough Country, and they shared these are made with a polymer material.
I also want to apologize for the service you received when you contacted us to submit a return for this item. We are reviewing your conversation and will provide feedback with the representative you spoke with.
Due to this situation, we issued a credit to y our AmericanTrucks account. This credit can be used on a future purchase and is valid until 6/30/2026.
We do show that you are returning the kit to us, and we will be refunding your original payment method.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I purchased my husband running boards for his GMC truck and the paint is peeling.
I will reach out to the company and hope they stand behind their product.
Hello Donna,
Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that the pain is peeling on the running boards that you purchased late last year.
These running boards are covered under our Own Brand Warranty. To initiate a return and replacement, we ask that you please email [email protected], and please include your order number. Our team will review your email and provide you with the steps we need to take to get this replacement set up for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Bought hub assembly for my Silverado, was a perfect fit, no issues installing it bolted rite up had no issues with it on my truck
Ordered exhaust for a 2026 f 150 sent me exhaust for a Chevy truck now I have to wait for a return and take somewhere to be picked up then they will send what I ordered
Hello Bryan,
Thank you for sharing your feedback with AmericanTrucks regarding your recent order for the MBRP Armor Lite Dual Exhaust System with Polished Tips, for your F-150. We can understand and apologize for the frustration that you experienced when you received your order and the wrong item was shipped to you.
We see that you spoke with our Customer Service Team, and they initiated a return for you. I noted the return ticket, to see if we can offer to have the incorrect exhaust system picked up at your address, so you do not need to locate a FedEx drop off location. If they are able to have this item picked up, they will share the expected pick up date with you.
Due to this situation and to thank you for bringing this to our attention, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steven,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your order for the Weathertech Low Profile Hood Protector. We are disappointed to hear that the shipper left your hood protector in an area where it could have possibly blown away. I was glad to hear that it did not, and you received your hood protector and there was no damage.
If you order an item from us and the package it ever lost or damaged, please contact us at your earliest convenience, and we will work to get this situation figured out and make sure you receive your item.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy