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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I bought a complete brake rebuild kit and a BellTech lowering kit with shocks for my ram 1500 R/T fromAmerican trucks. Keep up the good work, and I keep building my truck with your parts.
Purchased a front brake kit that worked beautifully on my truck. The price is right and the quality of parts is great. Now I'm going to the lowering kit and I'm sure it's going to be the same experience. Keep up the good work.
Ordered an item and was told I'd get it on 4/10/26. Item hasn't even shipped. I cancelled my order and I will order from someone else. Shipping promise is not accurate, and unacceptable.
Purchased tail lights and have not been very pleased due to condensation in tail lights every winter then clears up in summer months@
Hello Kelly,
Thank you for taking the time to share your feedback with AmericanTrucks regarding the issues you are experiencing with the Raxiom G2 LED Taillights that you ordered in October 2022. We are disappointed to hear that you are experiencing issues with the tail lights especially in the winter time.
We did some research regarding condensation in taillights, and it is suggested to dry the units using a hair dryer (low heat) through bulb sockets and, if necessary, apply silicone sealant along the seam where the lens meets the housing. Check for blocked vent holes or poor gasket seals, and recommend silica gel packets for moisture. We have heard from customers that the silicone sealant has assisted in keeping out the condensation.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Purchased a tuner. All my experiences with American Trucks has been positive! American Trucks is my "go to" for all my shopping needs!
Shopping process was as easy as could be. All information to make a conscious purchase is available and easy to access it.
The web site also provides clear information about the part fitting your model truck and suggest a few others options to consider in case your budget needs to be adjusted up/down on your current selection.
The checkout process was smooth, with no issues. Maybe can be improved to accept apple pay directly from the checkout process.
Great experience overall.
Replacing the tow mirrors with regular mirrors on my GMC Sierra. I first ordered a set without talking to a sales tech. Mistake. Wrong mirrors. Called and spoke to Ryan - the experience was amazing. Helped me get the right mirrors ordered for the truck and it was very personable and honestly one of the best customer service experiences I have ever had! Don't ever go to AI!
Melissa W was able to find, and confirm the correct part needed for my truck. She is awesome and an asset to American Trucks. Thank you for the great service.
Great products, good prices. I will use American Trucks again.
Ive ordered a few parts from this place an their shipping is super fast and reliable i always get my stuff in 2-4 days and they have very many options of everything.
The first pair of headlights were described as scratches and scuffs only, never used. Comes in with a mounting point cracked from a previous use and the DRL bars are electronically dead. Guess we failed to do an electrical check and the broken mounting point is god knows what right. Open box order number two. Ordered a pair of Morimoto XB, the ones with the quad protectors. Sent me a pair of open box morimoto XB hybrids with open box style damage at the price which they are sold new. They have duel projectors so im not sure how we got that wrong. Am buying a third pair now, so maybe 3rd times the charm. I've never had a single open box issue that required a return ever. Now ive had two in a row. So here is to hoping this next pair is it.
Hello Kevin,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent Open box orders. We reviewed your orders and we do apologize that you have experienced issues with the past few Open Box orders that you have received. We work hard to have detailed descriptions for our Open Box items, and after reviewing your orders, this was not your experience, and your frustration is understandable.
We also viewed your most recent order for the Raxiom CXR LED Headlights with Amber DRL and we see that you also experienced an issue with these lights and set up a return.
Kevin, we do appreciate you being a valid customer with AmericanTrucks, and we hate to hear that there were multiple issues with these orders. Due to this situation, we issued a credit to your AmericanTrucks account and this can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you
Amy
Ever since american muscle i have bought from your company and have never ever had a bad experience. Even when somthing comes out wrong. You guys make it right. You make custom auto part shopping feel so simple and without any stress at all. Please never change that about this company. It brings such joy to my heart that I never have to worry about a thing when I buy from you all. So god bless to the entire americantrucks and americanmuscle teams.
Everything I have order has shown up on time and exactly what it was said to be
Got my answer quickly, and order it from my phone.
Mike L. Was AMAZING! ANSWERED THE PHONE 7 MINUTES BEFORE CLOSING TIME AND STAYED ON THE CALL FOR 30 MINUTES ANSWERING QUESTIONS AND PLACING OUR ORDER! THIS SERVICE IS AMAZING
Overall very good. Side note for your company, PLEASE continue to press with after market vendors to keep making parts for older model trucks.
This website is easy to navigate and more informative than others, I found what I was looking for on another site for the same price but they did not have the the information that you have. Also from past experience with your site I knew you have great service and fast shipping.
Packaged arrived in great shape in a wooden crate. All the necessary parts and tools were present. My only complaint is the instructions were about as helpful as 3D glasses on a blind man. It would be great if there were an instructional video on the product page. Searching for a model-specific video was fruitless. Other than that, once installed it looks and works great. Track is very smooth and easily latches in place.
Tip: When it comes time to attach the rails to the canister you should lay down parallel to the side you are working on. You really need to keep a close eye on how the arm holes align with the canister holes.
This was my first order and it was pretty smooth. My only issue once verified as a veteran I did not see any discount apply at check out!
It was quick and efficient and I found what I needed that matched
Went to AT website and searched for truck cab cover. It was easy to find the cover, I entered truck information and the AT website provided the right cover for our truck.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christopher,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order for the Roof Panel Weatherstrip: Drivers Side. We reviewed your order, and we do apologize for the delays in shipping your order to you. It is a goal of ours to have orders shipped quickly to our customers, this was not your experience and your frustration is understandable.
We reached out to our warehouse to see if they can share with us why there was a delay in preparing your order for shipment. We Do show that you requested that we cancel the order, and you were refunded on 4/10/2026.
I understand this was your first order with us, and it was not the best experience. We hope that you will give us another opportunity to provide you with the service we strive to provide to our customers We issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy